Reliable, what I needed
The arrangements were handled smoothly. The office was rather basic, but then again, I wasn't renting the office. The car was clean, worked well. No complaints. I'd use them again.
Efficient, Convenient and Cost Effective
Staff are personable, thorough and friendly. I was efficiently dealt with on pick up and delivery, I got an upgrade and the car was perfect for our needs. Great to have a car company in the suburbs near a train station that is open at 7am on a Sunday.
Easy process and comfy car
No nonsense quick and easy processing. Car perfect for our needs. Scrapes and minor dents on car notated before our departure saving hassles on return.
Bond on credit card returned promptly. Overall satisfied with service.
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Customer service was amazing, bond and payment was handled very well and super easy. The vehicle was not what I was expecting it was better. I used the vehicle for exploring around Sydney was difficult to find parking in the city but other than that was very good
I will never go with Atlas
Waiting for 30 minutes in cold weather of Melbourne for the shuttle to arrive and pick us up .GPS was not available and at the end they charged us $50 for petrol .we had consumed maximum 10 litres .I called them couple of times but no one cared
Had to call them more than three times while im overseas just to get my bond deposit back.
My deposit bond finally refunded after 1+ month and multiple emails and phone calls and roaming mobile phone cost that I had to pay myself. I was overseas and I had to try to contact them before my bank can help with the disputing the transaction. The service was OK its just the refund process of security bond is very troublesome
Questions & Answers
Want to know wye you can't book a car on line.. Are yours out of business for not paying bills?
Can I cancel a reservation that was done online?
Where are your terms and conditions on your offical website in regards to cancellation as you currently don’t have any?
Where is my $350 security bond not returned. My name is Karl Downing and i hired the car on February 1st in good faith that it would be returned. If it isnt returned in the next week i will be taking legal action against you. It will cost a lot more than the $350 Security bond i payed as you will end up paying court costs as i have to verify. Pay up as i will be taking legal action against you
Dispute transaction with your bank and complain to every consumer protection organisation in Australia
Like you Atlas has taken my money and continues to take it periodically without my prior knowledge and absolutely no indication of why they have taken it. They just deduct $55 (twice) from my account for a $3 toll that I had already paid. They claim it's an administration fee for forwarding a letter I have never even received. I am also working on a complaint to the ACCC. If anyone is interested in a class action against Atlas's then please let me know.
Got my security deposit back. Went to our bank who suggested that we go to the one near us .We did and after showing them the bank papers ,they couldn't be more helpful. Got my security deposit back within 5 days. That was a suprise but a good one. Hope this helps you.
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