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Atlas Car & Truck Rental

Atlas Car & Truck Rental

3.7 from 1,468 reviews · View Statistics

Reviews

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Adelaide visitor
Adelaide visitorNorth-West & West coast, TAS

Reliable, what I needed

published

The arrangements were handled smoothly. The office was rather basic, but then again, I wasn't renting the office. The car was clean, worked well. No complaints. I'd use them again.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleNo, I received a better vehicle

Car was great. Staff on arrival-not so.

published

We were greeted by a seemingly unhappy man who was not overly polite and unhelpful! Information regarding tolls would have been helpful. We advised him where we were headed. We had to figure it out ourselves. The car was good and dropping it off easy and pleasant. We were also dropped at the airport Ibis where we were staying by the driver who was very nice. Sad we had such a bad initial contact.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeSmall
Received Booked VehicleNo, I received a better vehicle
Brett Vance
Brett VanceSouth East Queensland, QLD
  • 2 reviews

Efficient, Convenient and Cost Effective

published

Staff are personable, thorough and friendly. I was efficiently dealt with on pick up and delivery, I got an upgrade and the car was perfect for our needs. Great to have a car company in the suburbs near a train station that is open at 7am on a Sunday.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleNo, I received a better vehicle
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Easy process and comfy car

published

No nonsense quick and easy processing. Car perfect for our needs. Scrapes and minor dents on car notated before our departure saving hassles on return.
Bond on credit card returned promptly. Overall satisfied with service.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeEconomy
Received Booked VehicleNo, I received a better vehicle

Amazing 10/10

published

Customer service was amazing, bond and payment was handled very well and super easy. The vehicle was not what I was expecting it was better. I used the vehicle for exploring around Sydney was difficult to find parking in the city but other than that was very good

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Received Booked VehicleNo, I received a better vehicle
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Questions & Answers

Troy V.
Troy V.asked

Want to know wye you can't book a car on line.. Are yours out of business for not paying bills?

No answers
Merissa B.
Merissa B.asked

Can I cancel a reservation that was done online?

Where are your terms and conditions on your offical website in regards to cancellation as you currently don’t have any?

No answers
Kazza K.
Kazza K.asked

Where is my $350 security bond not returned. My name is Karl Downing and i hired the car on February 1st in good faith that it would be returned. If it isnt returned in the next week i will be taking legal action against you. It will cost a lot more than the $350 Security bond i payed as you will end up paying court costs as i have to verify. Pay up as i will be taking legal action against you

4 answers

Dispute transaction with your bank and complain to every consumer protection organisation in Australia

AHav
AHav

Like you Atlas has taken my money and continues to take it periodically without my prior knowledge and absolutely no indication of why they have taken it. They just deduct $55 (twice) from my account for a $3 toll that I had already paid. They claim it's an administration fee for forwarding a letter I have never even received. I am also working on a complaint to the ACCC. If anyone is interested in a class action against Atlas's then please let me know.

Kazza K.
Kazza K.

Got my security deposit back. Went to our bank who suggested that we go to the one near us .We did and after showing them the bank papers ,they couldn't be more helpful. Got my security deposit back within 5 days. That was a suprise but a good one. Hope this helps you.

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