i regularly rent car for my bushiness and this is the worst rental company. a liitle bumper bar accident hit by someone else, i paid access fee to return back later on, its been nearly 2 years ,nothing, their insurance company hasn't got any phone number and responding to emails by a rude person..

I hired a car from atlas melbourne through a 3rd party discover car rentals . I had full insurance. While driving at night a kangaroo hopped in front of me and damaged front corner of the car. I rang the atlas emergency number and was told to call a tow truck company to get the car back to atlas yard . I payed $400 to the tow truck company and when the towy got there it was closed. Next day spoke to manager at atlas and was told that it will be quoted so I can give papers to 3rd party. Was told papers will be sent to my email. A month later wh...

I was told that there are known damages under the car, which I clearly didn't go down and look at. It was agreed that they will not worry too much about it.
The car got further damage due to original impact where I had no clue what was it all about.
I went to report the issue(during the rental period), they said that's it's my fault and shouldn't have accepted it, the same man who told me about the damage a day back.
Had ZERO damage insurance, which clearly doesn't cover the under body damage.
So now, it clearly became my issue.
I paid AUD 1600...

The company went out of business 3 weeks ago but we only found out by calling them when we were already in front of their office to collect our car...

Very poor customer service. Booked a 5 door car described as a Kia Rio or similar and got a 3 door suzuki swift. Lady pushed us out the door as fast as she could as they were about to close after trying to get me to pay for insurance when I had already paid for this on line and she knew this. No instructions given on the vehicle so we spent ages trying to get out luggage out of the boot. She then abused me when I called to ask how to open the boot - said only an idiot wouldn't know that you push the fob remote twice to get the boot to open. We ...

My family rented a Toyota camry from Atlas whilst in Melbourne. Had scratches, dents and an orange liquid stain on the front passenger side. Front tyre burst and Roadside assist had to come and fix it. Mechanic said that the other tyres were not road worthy. I had my kids in that car and it had been raining. We nearly missed our flight back and they didn't care or offer any help. Be really careful. Rego- 1ky 2bu is not safe

The customer "service" was non-existent. I had to wait an hour and half to even get served at the counter. This made me late for a day's business appointments and I had to cancel 3 appointments, which were critical to my business day. When I asked the attendant if the service could be faster, he just shrugged and said: "It is was it is." People in line with me were taking photos of the queue which was out onto the street and not moving. When I eventually got to the counter I tried to be genial and said this must be the most stressful job ever.....

Very bad
Car with full of scratches especially on the back
The car was not full of petrol and asked me to return at the same level which was impossible
High kilometres 130000

Scam do not hire from them will take your money for access and will never go back,
Run run they are scammers cheating doggies very poor and low quality people do not hire from them ,

The shuttle was very much delayed at the start. The bond scheme is exorbitant compared to other companies. The vehicle was damaged and seemed to be poorly maintained with a few issues during the hire. I normally use others and will continue to do so based on my experience.

Booked a full size car. Got a Toyota Camry but the car was more than 120000 kms driven and also it was very dirty and smelling like fish. I had to open the window for atleast an hour to remove that smell. Brakes were making sound.

We hired a car in Brisbane as a result of my husbands mother being gravely ill. During the time there she died. Weeks later I noticed a $55 charge on my account without any clarity who it was from. Eventually I worked out it was Atlas. I contacted them and got a very vague message that I had to ring someone in the toll area. When I asked for clarification they advised it was a toll fine. On further discussion they advised its up to the person renting the car to organise their toll card. I responded by saying they could have told us when I hired...

The customer service, except the guy how drove me back to the airport, was mediocre at best. When I got into the car which had just been “cleaned” I had to stop and get something from my luggage to cover the seat as it, and all other upholstery in the car , absolutely filthy. The dirt was so deeply engrained it made the seats feel sticky. Given this experience I would never consider using this company again.

Arrived at the airport thinking I could get in the car and go. No sorry, had.to telephone them, wait for the shuttle bus, get on the bus to go to the depot off site from the airport. Then find out the Kia carnival I had booked had been superseded with a Hyundai Imax vehicle that was hardly roadworthy. As I'm about to drive out one hour after I'd arrived there was just over a quarter of a tank of fuel in the car. Spoke to them, yeah sorry about that. Make sure it's at that level or better when you return it. Returning the vehicle I got questioned why I had not filled it up. Luckily I took photos of the fuel level and Speedo on pickup. I rent regularly but won't be renting through these guys ever again. A disappointing experience.

I booked a Toyota Corolla sedan, but on arrival was offered a European compact that, in my opinion, was not in a good shape. So I requested to change to a Toyota Camry at higher price on the spot.

The Camry interior was dusty and had a strange musty smell. There were cobwebs around both wing mirrors. Looked like the car was not properly or deeply cleaned regularly as cobweb takes time to form.

2 weeks after I returned the car my credit card was billed another $55 that up to now I have not been advised what it was for. Only after the rental t...

I hired the car at the start of school holidays in Queensland. The car I booked was not available?! They dug deep to find the car they gave me. I complained about the dents and another car was provided. It had been through some rough treatment in its days. It wasn't till I was on the highway that I discovered the suspension was shot. This was an unsafe car. Shocking. Dodgy Brothers.

Bond payment to long nearly all other hire companies back within 2 working days cars are not up to scratch first car chip in windscreen 2nd air did not work 3rd one light did not work 4th car great.

I feel really sorry for the guys who worked at the place I got the car from in Preston because the head office jokers totally threw them under a bus – would you believe it, they gave me a car with NO REGO. The car was not registered. Let me repeat that: the car was not registered, which is completely illegal, and which also means that if my passenger or I had been hurt, insurance wouldn't have covered it. We found out cos we got pulled over by the cops, who could see on their computer that the vehicle wasn't registered. They kept us at the side...

When we booked we clearly stated we were arriving at 5.45 pm. Booking was accepted. No one contacted us after that. We found out on arrival the office closes at 5 pm and got recorded messages. No way to talk to anyone and no way to get our car. We had to take a taxi to our friends place at A$80!!! Next day at 9 am, yr office told us car no longer available!

The car was filthy inside and out. Thick layer of dirt on the exterior and the inferior reeked of cigarette smoke. Tire pressure light came on immediately after turning on the car upon receiving the keys. I had to wait 40mins to receive the same dirty car except they filled the tires. I emailed a complaint and followed up multiple times because I received no call back. It took 13 days to get a proper email response which simply said my email would be forwarded along. I then emailed a response with a complaint about how long it took to reply. Fi...