Atlas Car & Truck Rental

Atlas Car & Truck Rental

 Verified
Atlas Car & Truck Rental
3.7

1,467 reviews

PositivevsNegative
68% · 1,004446 · 30%

Reviews

1,467 reviews
1,467 reviews
John B.
John B.South East Queensland, QLD
 

Great car, great rate

Prompt pick-up. Friendly helpful staff. Processed efficiently. Small SUV became large Rav 4, with tons of room but very good petrol economy. Cheap daily rates. Couldn't fault the hire experience. Show details
looking to build54
looking to build54AU4 posts
 

Went smoothly

Customer service was great and efficient from pick up at airport to counter.
Everything explained clearly and car was in good condition and as stated.
Ordered car seat with our hire and this was provided however unaware we had to install ourselves. Minor issue.
All in all very happy. Show details
Booking Process
Vehicle Condition
Brad M.
Brad M.Greater Melbourne (Inner), VIC
 

Absolutely awful. I will be telling people to never book a car through Atlas

I had a terrible problem, your head office dumped the rental office to fix when returning and then the rental office said only head office can fix it. Have been told will try and fix but haven't heard anything. No one is calling me back. You are greedy and clearly don't value customers.

If you want the facts call me on 0409 151 672. I am not wasting any more of my time on this. Show details

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Bob
Bob
  Verified

Good car at a fair price - great service too

I will be going again with Atlas in Surfer's Paradise in the future. For the price, we were very happy with car. Insurance was included in the price. Good all around. Show details
Vehicle Condition
Ervin
Ervin
 

Dissatisfied with several aspects of the service proposition

a) Rental order was initially lost (miscommunication with Rentalcars)
b) Specific request for a manual vehicle ignored and unfulfilled
c) Request for booster seats for kids only partially fulfilled
Staff at the base did their best to accommodate, however, clearly a disconnect between the Rentalcars.com and Atlas (actual rental car company)
Scott C
Scott CSouth East Queensland, QLD
 

Great car, Well priced

The car was perfect and as described, priced really well for the type of car.
The hire company could do with an extra hand but didn't take to long for the check in and check out of the car. Show details
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Robyn
RobynCentral Queensland, QLD
 

No problems great service and helpful advice

Great service very helpful advice upgraded to another vehicle as there was a problem with the vehicle we were originally assigned to. The vehicle was in excellent condition a breeze to drive Show details
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Lee
LeeMetropolitan Adelaide, SA4 posts
 

Dissatisfied with many aspects

The shuttle was very much delayed at the start. The bond scheme is exorbitant compared to other companies. The vehicle was damaged and seemed to be poorly maintained with a few issues during the hire. I normally use others and will continue to do so based on my experience. Show details
Booking Process
Vikash
Vikash
 

Car condition was not good

Booked a full size car. Got a Toyota Camry but the car was more than 120000 kms driven and also it was very dirty and smelling like fish. I had to open the window for atleast an hour to remove that smell. Brakes were making sound. Show details
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David e
David ePerth2 posts
 

Thoroughly recommended

Perfect from beginning to end. Car was clean, comfortable and ran really well. Maybe the only pain was that it was parked on the 9th floor of the carpark which seemed to take forever to navigate. Show details
Anni
Anni
 

Great service

Great service from Atlas. Trouble free hire and polite and professional service team. Vehicle as per expectations. Bond and payments handled very well. I would definitely hire from them again.
Steve
Steve
 
Value for Money
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KerriR
KerriRSydney, NSW2 posts
 
Booking Process
Vehicle Condition
Kellee
KelleeSydney, NSW2 posts
 

Great staff in office. But after hire terrible customer service. Still upset. And is not resolved

Not understanding to a simple error
A long time replying
Can't speak to a supervisor
$55 fee charged without question
Issue not resolved due to waiting for replies. Very upsetting situation as happened when dad passed away Show details
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Jenny V.
Jenny V.South East Queensland, QLD3 posts
 

5 stars for Service Staff and Shuttle Driver...great bus!

The staff at Adelaide Atlas Car and Truck Rental were great when I recently hired a bus for a weekend Road Trip. The young guy who does the shuttle service back and forth from Adelaide Airport is really welcoming and has a great personality. The girls at the service counter were very friendly and helpful. Outsourced Call centre staff who are not connected with the actual pick up service base are confusing and I think there needs to be better training. I will be definitely be using the service again now that I have the direct phone number. Excellent quality vehicle for the money and competitive rates. Show details
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Tara1986
Tara1986Greater Melbourne (Inner), VIC
  Fair Incentive Verified
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Suzie
Suzie
 

Good service nice staff

Good Service Staff was very helpful .Car was not the one ordered,but very happy with the one I had.Price was good and and I will be going again with Atlas in the future. Show details
Patricia
Patricia2 posts
 

Filthy interior, poor customer service

The customer service, except the guy how drove me back to the airport, was mediocre at best. When I got into the car which had just been “cleaned” I had to stop and get something from my luggage to cover the seat as it, and all other upholstery in the car , absolutely filthy. The dirt was so deeply engrained it made the seats feel sticky. Given this experience I would never consider using this company again. Show details
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Bren
Bren
 

Short, sharp and Shiny

Customer service was friendly and efficient. I was offered an upgrade on the car that I had booked due to unavailability. The upgrade was satisfactory.
The vehicle was clean and well maintained and met our need as a wedding car well. Show details
Gyan
Gyan
  Verified

Never again worst rental service in Australia

Its been almost 6 months from the day I rented the car but my deposit is not yet returned yet. They are very unprofessional and do crappy business. They play dodgy game. Never again I don’t want other people to suffer like me mentally and economically. Show details
Kat
KatGreater Melbourne (Metropolitan), VIC
 

Great service!

I was well looked after, the hire was a great price, and i received excellent, friendly service. The truck was in good nick and easy to drive. Overall i was very impressed with the level of customer service i received and would highly recommend. Show details
Paul
Paul
 

Top sevice, top vehicle

Excellent staff, great service. The car was better than expected. This our third time using Atlas. Will use them again next year The Cairns branch is excellent in all respects.. Show details
CDT
CDTGreater Melbourne (Outer), VIC4 posts
 

Fantastic! No need to look elsewhere

Clean car, fast pickup and delivery from/ to airport. Friendly staff. Best price. Used this company many times. Can't go wrong, and return customers get a discount (10%?) Which I always take advantage of
 Show details
John
JohnSouth East Queensland, QLD2 posts
 

Car serviced

The car as serviced quickly and proffessional by the mechanic exactly on time
Very happy indeed I am Uber driver and need the car to be right and the mechanic made it right and more Show details
Sam D.
Sam D.
 

Car was great. Staff on arrival-not so

We were greeted by a seemingly unhappy man who was not overly polite and unhelpful! Information regarding tolls would have been helpful. We advised him where we were headed. We had to figure it out ourselves. The car was good and dropping it off easy and pleasant. We were also dropped at the airport Ibis where we were staying by the driver who was very nice. Sad we had such a bad initial contact. Show details
Value for Money
Booking Process
Vehicle Condition
Andrew
Andrew2 posts
 

Poor experience

Arrived at the airport thinking I could get in the car and go. No sorry, had.to telephone them, wait for the shuttle bus, get on the bus to go to the depot off site from the airport. Then find out the Kia carnival I had booked had been superseded with a Hyundai Imax vehicle that was hardly roadworthy. As I'm about to drive out one hour after I'd arrived there was just over a quarter of a tank of fuel in the car. Spoke to them, yeah sorry about that. Make sure it's at that level or better when you return it. Returning the vehicle I got questioned why I had not filled it up. Luckily I took photos of the fuel level and Speedo on pickup. I rent regularly but won't be renting through these guys ever again. A disappointing experience. Show details
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Philbo
PhilboPerth, WA
  Verified
Value for Money
Customer Service
Booking Process
Vehicle Condition
Tracey B.
Tracey B.Sydney, NSW2 posts
 

Great service!

We rent a lot of vehicles and this rental was up there with the best. Shuttle service to and from airport was great, the vehicle itself exceeded expectations, service was friendlt, professional and thorough and the drop off was hassle free. Highly recommend. Show details
Value for Money
Wanda
Wanda
 

A great car and nice service

It’s possible to rent a car before the day using.
Nice car and good service and no cash.
It offers a cheaper full insurance price.
It is a small car rental company and I booked on the platform.I will book it again directly in the future. Show details
Carolina
CarolinaSydney Surrounds, NSW
 

Good service and price. Slow to picked the car (I arrived at the office at 9 am and left around 10 am with the car)

Very good with the service and price and pretty good when I left the car at the airport (they transported us free from the airport office to the Tullamarine airport). Show details
Customer Service
Pam
Pam
 

Great help

The lady who assisted me was very efficient, polite, patient and helpful in guiding me in setting up and obtaining and setting me up fir my casual E Toll card. Thank you my trip ran smooth. Show details
HoldenHeadaches
HoldenHeadachesPerth, WA2 posts
 

Excellent all round

Car was great, customer service was brilliant: price was great. Car was good size, tidy and reliable. The whole experience really made our trip. Definately recommend Atlas to others, you will not be disappointed Show details
Mark
Mark
 

Excellent customer service

Atlas car in Cairns went above and beyond for us. We had to cut our trip short due to family emergency and the staff were very understanding and caring. I would recommend them and would definitely use them in the future. Show details
Alex
Alex
  Verified

Good price good service

Everything was fine and as expected. We chose a small car for two people with little luggage and for no long trips. Although we are both tall it was very convenient.
All service - airport shuttle, getting and returning the car- where quick and smooth. Show details
Bob
BobSydney, NSW
 

Car in unsafe condition

I hired the car at the start of school holidays in Queensland. The car I booked was not available?! They dug deep to find the car they gave me. I complained about the dents and another car was provided. It had been through some rough treatment in its days. It wasn't till I was on the highway that I discovered the suspension was shot. This was an unsafe car. Shocking. Dodgy Brothers. Show details
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Brendon L.
Brendon L.South East Queensland, QLD
 

Great service, easy & prompt

Picked up from the airport on the shuttle within minutes of arriving, car was in good condition, staff were friendly & after hours drop off outside airport was easy. Well priced. Show details
Value for Money
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Happy customer
Happy customer
 

First time user of Atlas - but will be back

I have never used Atlas before, they were recommended but I was a little unsure as they were not on site at the airport. But pick up and drop off worked smoothly, the Atlas crew were awesome and so helpful and the car exactly as promised.
And awesome value.
I will definitely be using them next time I need a car. Show details
Value for Money
Vehicle Condition
mike
mikeMetropolitan Adelaide, SA
 

Will not hire from here again

Bond payment to long nearly all other hire companies back within 2 working days cars are not up to scratch first car chip in windscreen 2nd air did not work 3rd one light did not work 4th car great. Show details
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Sam
Sam2 posts
 

Awesome easy service

Customer service was great both times helpful and made it so easy. Bond was handled well though I think it should be released back straight away. Used the vehicle to visit family in a different stateActually very surprised how easy and helpful all the staff were at atlas. Happy with the car and the free shuttle from and back to the airport. Will go through atlas again next time Show details
Vehicle Condition
oldmacca
oldmaccaFar North Queensland, QLD4 posts
 

Right next door to Enterprise in Cairns with cars at 2/3rd the price

Friends arriving to join us on our annual TNQ holidays at Cairns Coconut Holiday Resort - booked car for 1 day hire to pick them up from airport and shop for their 3 night stay. Incredibly economical rental direct with Atlas. Only car rental company I will use in future. Show details
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