Reviewer Photos & Videos
A Shocking Car Rental Company!
i regularly rent car for my bushiness and this is the worst rental company. a liitle bumper bar accident hit by someone else, i paid access fee to return back later on, its been nearly 2 years ,nothing, their insurance company hasn't got any phone number and responding to emails by a rude person..
The are a bunch of scammers .
I hired a car from atlas melbourne through a 3rd party discover car rentals . I had full insurance. While driving at night a kangaroo hopped in front of me and damaged front corner of the car. I rang the atlas emergency number and was told to call a tow truck company to get the car back to atlas yard . I payed $400 to the tow truck company and when the towy got there it was closed. Next day spoke to manager at atlas and was told that it will be quoted so I can give papers to 3rd party. Was told papers will be sent to my email. A month later wh...ile I was at my bank I noticed that atlas car rentals have taken just under$4000 plus $1000 plus $500 And $400 for the tow truck I was fuming. I call atlas to tell them what's with them taking money fro. My account and manager promised me it's all good and that IL get evry cent back. It's been 11 months with emailing them every month with no reply back. Even discover car rentals told me it atlas that took ur money not us . If any1 can give me advice on what to do about getting my money would be much appreciated.
I could not get my $50 returned to me.
Atlas charged me $50 for a Victorian road toll paid through linkt. I never received my refund from Atlas even after several email requests. I would still like to receive my refund.
- Verified customer
Terrible car rental experience
I made a booking but contacted them the morning of pickup and was told the company was in liquidation! I had to make alternative arrangements very quickly. They offered no alternative arrangements and they did not inform me beforehand - there was no warning. I see they seem to be still trading so will need to take this to consumer affairs.
Worst experience ever!!! Charged Credit Card after without invoice and closing the account!!!
I was told that there are known damages under the car, which I clearly didn't go down and look at. It was agreed that they will not worry too much about it.
The car got further damage due to original impact where I had no clue what was it all about.
I went to report the issue(during the rental period), they said that's it's my fault and shouldn't have accepted it, the same man who told me about the damage a day back.
Had ZERO damage insurance, which clearly doesn't cover the under body damage.
So now, it clearly became my issue.
I paid AUD 1600...
Booked 6 months and arrive to find out they have gone out of business
Booked a car for our Christmas holidays in QLD 6 months in advance only to land at the airport, call them to come pick us up and find out they had gone out of business. Had to pay top dollar finding another rental car during Christmas holiday time. A-holes!!!!
Company went out of business and didn't let us know!
The company went out of business 3 weeks ago but we only found out by calling them when we were already in front of their office to collect our car...
Cheap but don't deliver the service
Very poor customer service. Booked a 5 door car described as a Kia Rio or similar and got a 3 door suzuki swift. Lady pushed us out the door as fast as she could as they were about to close after trying to get me to pay for insurance when I had already paid for this on line and she knew this. No instructions given on the vehicle so we spent ages trying to get out luggage out of the boot. She then abused me when I called to ask how to open the boot - said only an idiot wouldn't know that you push the fob remote twice to get the boot to open. We ...own 4 cars all different makes and not one works this way. Next issue was the toll road by Brisbane. I couldn't get it to load the car details on line so had to do it by phone with LINKT Brisbane who gave me a reference number to give to Atlas Cars on the Gold Coast in case they sent them a bill.. The same lady abused me again when I rang her with this reference number but she rang me back the next day to say that there had been an issue with the computer system at LINKT as someone else had the same issue. The final straw was a $60 charge on my visa as LINTK did contact them and Atlas charged me that amount to forward them my address. Once I sent LINKT Brisbane a screen shot of my visa statement they reversed the charge but 3 emails to Atlas have been ignored even though they had the reference number that they said they would send to LINKT Brisbane if they did receive notice from them. I had to email Atlas via yellow pages and flexicars as nowhere on their wedsite could I see an email contact. This screams dodgy to me now in hind sight. I have used other companies when hiring cars before on the gold Coast and they all had fantastic customer skills although the cars were older. If I had to book with Atlas again or catch the train/bus I would choose the train/bus as the woman as Atlas cars very rude and obnoxious and ruined our holiday. NOTE: The car was lovely to drive albeit a 3 door when we booked a 5 door my big issue was the lady we dealt with and the fact that she failed to lodge the reference number for LINKT payment for our toll road trip on our account when she said that she would and they have since ignored all emails about this
DO NoT use this company ! They took my AUD 4000
DO NOT use this company , it s a big scammer ! They took my 4000 AUD as the car hit by a kangaroo, but then they refused to give me repair invoice with breakdowns of the labour and parts. I am unable to claim it from my 3rd insurance company ! I sent numerous emails and phonecalls, no one seems want to care ! I left multiple voice messages and asked them to call back or just send me a repair invoice ! The receptionist just threw me like a ball from different departments to another. I doubt if they have truly taken the vehicle to repairs I think they judt want the 4000 dollars instead, thats why they keep avoiding my emails and calls. I am going to ACCC and fair trade NSW to report this !
Gone Bust! A pack of rats!!!
Booked over 6 months ago and when I checked just a couple of weeks before our travel was told that they have gone bust and cant rent us a car, They know ages ago but didnt e-mail customers. Has cost us additional $800 to rent another car due to short leadtime and peak season. Should have taken heed of other poor reviews. I called the CEO and found he no longer was with the company. I wonder why???!!!
- Verified customer
Not a good Company!! I recommend Deol Car & Truck Rentals
this company only making interest from customer's money, now company is closed, i booked a car from here, but they never returned my bond, currently i booked a camry car from Deol Car & Truck Rentals, & its a very good company & good team
Have been waiting 14 months for a refund
We hired a car with a car seat and no car seat was available so had to pay for another company to provide at our own cost. was told we could be refunded original cost and any difference in new cost to hire seat would be covered. That was October 2018 and still waiting on response. In over 12 months I have only received 2 responses to my emails. Absolute joke!!
Atlas Car Rental are no more
Booked a car several months ago for a trip to Perth, rang today to confirm booking and was advised that Atlas are now in receivership and will not honour any bookings, 4 weeks before Christmas looking for another car, not even the courtesy to send an email advising the booking i had was cancelled.
Car Rental cancelled without any notice and 40 minutes waiting to connect to Customer service
Atlas Car Rentals cancels a booking without reason made 4 months ago, for a trip happening in a month
Tried calling them and was 40 minutes on hold. Poor service
No oil in car, no refund for $30 worth of oil either!
Worst car rental company ever. Stay away from this one. They don't bother servicing their fleet. I collected my car at end of business hours then noted too late that the oil light was on. When I checked, there was no oil in the car! Were they hoping I'd drive it anyway and blow up the engine ?? So I didn't drive it until morning when I could replace the oil at a cost of $30. A month later, still no refund !!! I won'r be back Atlas. Unethical business.
Car not road worthy
My family rented a Toyota camry from Atlas whilst in Melbourne. Had scratches, dents and an orange liquid stain on the front passenger side. Front tyre burst and Roadside assist had to come and fix it. Mechanic said that the other tyres were not road worthy. I had my kids in that car and it had been raining. We nearly missed our flight back and they didn't care or offer any help. Be really careful. Rego- 1ky 2bu is not safe
The initial savings are not worth the headaches, extra after charges and poor customer service
Long time from pick up to driving off with vehicle and from arrival at drop of to return to airport. Multiple after charges and took over 3 months to advise no refund despite being result of their error. Even advised by overseas call center (atlas customer care) that they get a lot of complaints about company and hard to get follow up.
Low price rental and vehicle OK but terrible delays and service.
Unprofessionally Run Outfit
It started with us having to wait close to an hour at Tullamarine Airport for the free shuttle to their premises. This place seems to run on smell of an oily rag and when trying to contact it looks as if you get through to a call centre overseas. After being picked up we found out that we couldn't pay cash. Only credit card. It would have been nice had we been informed of this when booking. Finally when they handed the keys over to us we found a full beer bottle along with an empty one on the floor of the car. Great work Atlas!! I will never use these people again
The most shocking car hire experience ever! Be warned not to dare hire from this company... unless you love pain.
The customer "service" was non-existent. I had to wait an hour and half to even get served at the counter. This made me late for a day's business appointments and I had to cancel 3 appointments, which were critical to my business day. When I asked the attendant if the service could be faster, he just shrugged and said: "It is was it is." People in line with me were taking photos of the queue which was out onto the street and not moving. When I eventually got to the counter I tried to be genial and said this must be the most stressful job ever...... again the attendant just shrugged and said: "Do I look stressed to you?!" He simply did not care. When I eventually got my hire contract, I had to take a really shonky lift to the 9th floor (one door of the lift did not open or close!) Just when I thought it couldn't get any worse... the car was filthy and was not full of fuel, so I had to waste more precious time getting fuel for the car. Simply atrocious, an absolute waste of my time and precious day...
Waited at Tullamarine for one and a half hours pick up and five phone calls later. I was a lucky one the person beside me had his hire cancelled.
I believe they have gone into liquidation and a lot of the cars have gone toPickles auction yards.
Beware I never even got an apology.
Never again an absolute disgrace
Questions & Answers
Want to know wye you can't book a car on line.. Are yours out of business for not paying bills?
Can I cancel a reservation that was done online?
Where are your terms and conditions on your offical website in regards to cancellation as you currently don’t have any?
Where is my $350 security bond not returned. My name is Karl Downing and i hired the car on February 1st in good faith that it would be returned. If it isnt returned in the next week i will be taking legal action against you. It will cost a lot more than the $350 Security bond i payed as you will end up paying court costs as i have to verify. Pay up as i will be taking legal action against you
Dispute transaction with your bank and complain to every consumer protection organisation in Australia
Like you Atlas has taken my money and continues to take it periodically without my prior knowledge and absolutely no indication of why they have taken it. They just deduct $55 (twice) from my account for a $3 toll that I had already paid. They claim it's an administration fee for forwarding a letter I have never even received. I am also working on a complaint to the ACCC. If anyone is interested in a class action against Atlas's then please let me know.
Got my security deposit back. Went to our bank who suggested that we go to the one near us .We did and after showing them the bank papers ,they couldn't be more helpful. Got my security deposit back within 5 days. That was a suprise but a good one. Hope this helps you.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.