Aunt Betty Questions & Answers

I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.

For both trips I rang them.My first trip refund was for the return leg only.When I retuned home I rang them.Their communication was excellent.They kept me informed that it would take 6+ weeks.It took longer but they continued to communicate with me.The second was a full refund.I accepted a credit first but felt I preferred a refund as I could not see an oversea trip happening in 2021.At all times the call staff were very helpful.They said the refund would arrive in 5 to 10 working days and it did.

Applied for the refund using the Aunt Betty online form. Process was very simple. It took about 6 Weeks but they refunded in full. No deduction for fees etc. even though they were Non-Refundable tickets. I didn't expect such an easy process to get a refund of nearly $10,000.

Absolutely agree

there already is one with slater and gordon that started back in May 2020. I even wrote the details on how to join, but promuctreview.com.au removed my comments saying i contravened their policy

That was related to the cancellation fees which was settled when they agreed to drop the cancellation fees.
Now they are not returning any money and are holding the money returned by the airlines.

You have a VERY long wait. It will probably get refunded sometime in 2021 :(

I was originally forced to accept a conditional credit as I was originally booked to fly with Virgin Australia. I was advised to use my credit as soon as possible before the 1st of August 2020. However, after speaking to the customer service manager of the call center, I was awarded an extension to my credit. I’m now permitted to book no later than the 9th March 2021.

I rang them after 12wks had passes, was informed airline hasn't paid them so up to another 12wks to wait. shocking

may be we all together to conatct ACCC >>???

Help, I just want my refund so I wrote a bad review. After clearing Captcha, I got

Error 1015 Ray ID: 2020-08-17 07:20:12 UTC

What happened?
The owner of this website (www.auntbetty.com.au) has banned you temporarily from accessing this website.

We could not talk to them at all. We just used (the recently added) refund quote (?) option on their site. We just wait now.

I had tickets to Europe in July, they got in contact with me at the end of April. I chose the "credit shell" option and I got just an email with the amount of money that I was able to use with them. But now I have the same problem, their website is offline and I can't find any way to contact them, and for what I've seen here now AB seems not to be paying up.

They are waiting to closer the flight date to see if all flights fall into the allowed period of travel therefore exonerating them from a refund. They offered a credit that had to be used by the end of January and to be used to the same overseas destination, extra cost at my expense. Truly appaling.

The dates that government restrictions were imposed is quit clear. Cant be that hard. Keep fighting for fair .

I had same problem as well with a credit voucher for my flights that were booked by Malaysian Airlines then call centre totally not professionally to handle then hang up the phone which was totally bad service

I would love to know the answer to this question too. I would like to change my credit to a refund now since they changed the fees but am worried i will be charged fees as it will be a "second" change. But cant contact them to find out

I got in touch with Emirates today. They assured me that my credit was actually with them and that I can contact them directly to rebook the flight when I need to and did not need to contact Aunt Betty. Emirates answered my call promptly and they advised me that my credit is valid for two years from when I first booked. I am so relieved that I can deal with Emirates instead of Aunt Betty and hope to rebook my trip with Emirates when we are allowed to travel again.

Please reply to my email about getting my MONEY Back, otherwise I will take further action