Aunt Betty Questions & Answers

Hi ,
We can see you have spoken to our Customer Care team and they have sent you the E Tickets - we have just re-sent, so please call us if you have not received.
Regards,
Aunt Betty.

Hi, Do you have a booking with Aunt Betty ? If so, please contact our Customer Care team by phone and they will advise. Did you book a ticket for your child ? Regards, Aunt Betty.

Hi,
You can add additional baggage to your booking one the BA website. Once you make payment and receiev your E Ticket and airline reference, you can access the manage booking portal of the airline website.
Thank you for looking at the Aunt Betty site.
Regards,
Aunt Betty.

Hi Hamza,
Unfortunately the airline will not provide accomodation. There is an airport lounge (paid) in Abu Dhabi that you can access.,
Regards,
Aunt Betty.

Hi Miranda,
No probably not. Please contact our Customer Care team by phone and ask them. It may depend on the fare type. There will be some penalty.
Regards,
Aunt Betty.

Hi Catherine,
Car hire through Aunt Betty is provided by Driveaway Holidays. When you select the car type and company - please go into the 'Whats included" tab and read all the conditions and inclusions. Excess reduction insurance may be taken out when collecting the vehicle and that is additional to the advertised price. If you are hiring the vehicle for more than a few days, it is quite possible that taking out travel insurance that includes rental car excess reduction is a more beneficial and cheaper option than taking out the hire car companies insurance reduction options.
Thank you for your enquiry,
Aunt Betty.

Hi Beege,
That is fine to do. We can split the booking. Please contact our Customer Care team (see website CONTACT US for details) and they will advise the costs and availability.
Regards,
Aunt Betty.

Hi Philip,
It appears that you have spoken to our Customer Care team. Please forward the required screen shots and we will action within 24 hours.
Regards,
Aunt Betty.

Hi EMS,
Please advise your ABY reference and email address. Are you using the airline reference that will appear on the E Ticket ?? Let us know and we will check your booking. Your booking and money are safe - Aunt Betty is a division of Flight Centre.
Regards,
Aunt Betty.

Hi Shrijan,
Please call our Customer Care team immediately. If there were 2 flight options - 1100am and 1055pm, you may have accidentally selected the wrong flight. We can correct this but the fare may be different. Our team will advise your options. You MUST call them now - refer to the CONTACT US link on our website.
Regards,
Aunt Betty.

Hi Victor,
You probably can do that but there will be a reissue fee and possible fare difference.
Please contact our Customer Care team by phone (24/7) or webform email, and they will advise the cost and availability.
Regards,
Aunt Betty.

Hi Hazel,
Please contact our Customer Care team by phone (24/7) or webform email - details are on our site (CONTACT US), A team member will advise the cost and availability.
Regards,
Aunt Betty.

Hi Right On !!

NO - we take bookings from anyone ! Please ensure your first and surnames are entered into the booking system as per your passport. If you have multiple middle names, or a long name, just enter the first and surnames, and ignore the middle name box.
Please ensure you check your visa requirements.

Regards,
Aunt Betty.

Hi Archangel,
Please advise your ABY reference.
Please also advise what an OFW is ? If it is a benefit from a country other than Australia, you would not be able to get a refund.
Regards,
Aunt Betty.

Hi Shaun,
Thank you for your enquiry. Our call centre is available 24/7 and the average wait time is less than one minute. We handle between 300 and 700 phone calls a day and up to 1000 emails a day.
Aunt Betty is a division of the Flight Centre Travel Group, so your can be certain your money and your booking is secure.
Regards,
Aunt Betty.

Hello Kou
Thank you for your query. Please advise if you have still not yet received your documents.
Kind Rgds
Aunt Betty

Hello Sally
Thank you for your question. If your name needs correcting then yes most airlines do charge a processing fee to correct this. Please contact our Customer Care team on 1300 472 222 and they will be able to assist you.
Kind Rgds
Aunt Betty

Hello Julia
Thank you for coming through to us. When you do a booking with us all passengers on the same booking should all be seated together either by yourself by pre-assigning seat numbers (there may be a cost for this service). Alternatively when you do online checkin 24 hours prior to departure on the airlines website you normally are able to preassign seats at no cost. Either way the airlines do prioritise seating families together.
Hope this helps you make a decision to book with us at a great price.
Kind Regards
Aunt Betty

Hi Sila,
This may depend on the airline you are travelling with. If you have a booking - the allowance is shown on the E Ticket we have sent you. If you cannot find the E Ticket, please contact our Customer Care team and they will resend.
If this is just a general enquiry, please consult the airline website.
Regards,
Aunt Betty.

Hi John,
As at last Friday 6th September, the airline is still yet to confirm what action they will take to rectify their schedule change. We presume your return sector will be Auckland / Sydney / Brisbane rather than Auckland / Brisbane direct, but as travel is not until May 2020, the airline may be prioritising more urgent changes. We understand this is frustrating but we cannot give you an updated confirmation until the airline rectifies the issue.
We will contact the airline again this week so see if any further information has come to light.
Regards,
Aunt Betty.