379 questions from our users
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.
I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.
With our shell credit I have if we are unable to use by the date will this be extended the date I was give was to be booked by Jan 2021
i haven't received my refund yet
booking reference ABY3284842
my email id
please arrange refund and confirm reply on email
How to get the refund
For both trips I rang them.My first trip refund was for the return leg only.When I retuned home I rang them.Their communication was excellent.They kept me informed that it would take 6+ weeks.It took longer but they continued to communicate with me.The second was a full refund.I accepted a credit first but felt I preferred a refund as I could not see an oversea trip happening in 2021.At all times the call staff were very helpful.They said the refund would arrive in 5 to 10 working days and it did.
Applied for the refund using the Aunt Betty online form. Process was very simple. It took about 6 Weeks but they refunded in full. No deduction for fees etc. even though they were Non-Refundable tickets. I didn't expect such an easy process to get a refund of nearly $10,000.
Ainda não recebi o refound. Preciso receber o refound e compensação por todos os custos que tive devido ao cancelamento da viagem (AUD $5000) . Dou o prazo até sexta feira pra que vocês resolvam isso.
I was given a voucher but can not locate it in my emails any longer. Was a from a price match refund through Aunt Betty. How can I locate it?
We need to arrange a CLASS ACTION against both Aunt Betty and Flight Centre as they are holding up monies that have been returned by the airlines.
there already is one with slater and gordon that started back in May 2020. I even wrote the details on how to join, but promuctreview.com.au removed my comments saying i contravened their policy
That was related to the cancellation fees which was settled when they agreed to drop the cancellation fees.
Now they are not returning any money and are holding the money returned by the airlines.
I have a booking for Sept 24th from Australia to Barcelona which is impossible to make, so I need to cancel, how do I get a refund Aunt Betty?
You have a VERY long wait. It will probably get refunded sometime in 2021 :(
After requesting a refund and getting an acknowledgment email from Aunt Betty that the refund was being processed, I now received an email that our flights have gone into credit shell (as requested!! - no I didnt request a credit!!). Absolute joke trying to contact anyone there. Not sure how this situation will end. I do not intend to travel in the future and would appreciate a refund.
I was originally forced to accept a conditional credit as I was originally booked to fly with Virgin Australia. I was advised to use my credit as soon as possible before the 1st of August 2020. However, after speaking to the customer service manager of the call center, I was awarded an extension to my credit. I’m now permitted to book no later than the 9th March 2021.
Has anyone received a refund yet for their flight? Booked a flight in March and still waiting?
I rang them after 12wks had passes, was informed airline hasn't paid them so up to another 12wks to wait. shocking
may be we all together to conatct ACCC >>???
Help, I just want my refund so I wrote a bad review. After clearing Captcha, I got
Error 1015 Ray ID: 2020-08-17 07:20:12 UTC
The owner of this website (www.auntbetty.com.au) has banned you temporarily from accessing this website.
Could Aunty Betty do the right thing and refund people their money?
Hi, just wondering did anyone manage to get 100% refund for their cancelled flight?
Is there anyone we can talk to or anything we can do to get full refund?
I have been waiting for more than six months to get a refund, today however i only got half of what i should get refunded. Someone please tell me if the other half will be processed. I only got $756 and i was mean't to get $1521 instead.
Booking ref: ABY3155160
We had to cancel our trip to uk due to covid 19 restrictions back in March.How can we contact aunt betty .com.au as all thier comunication is still offline .
We could not talk to them at all. We just used (the recently added) refund quote (?) option on their site. We just wait now.
I had tickets to Europe in July, they got in contact with me at the end of April. I chose the "credit shell" option and I got just an email with the amount of money that I was able to use with them. But now I have the same problem, their website is offline and I can't find any way to contact them, and for what I've seen here now AB seems not to be paying up.
We are Due to fly to Portugal in Early September 2020. My husband called Aunt Betty and we were directed to fill out a form. We requested a CREDIT. Their reply was. If we cancelled We would Incur
a fee of $250.00 per person to Aunt Betty! And a $500 Airline Fee per person So all up a total of $1500.!!!!!
Aunt Betty is owned by Flight Centre!!! How dare you treat us like imbeciles!!!!
Our flight is booked for December 2020 to UK returning in January 2021. As we are travelling with our 3 year old we now don’t feel safe to do so. Can we cancel and receive a refund?
Are you taking bookings for august ?
! how do i use my credit, when booking online ?
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