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Aunt Betty Questions & Answers
398 questions from our users
My name is Larry army tags I have to fly today but I didn’t get my E ticket
How can we use credit shell from Aunt Betty to make online booking? Is the a code to apply when making a booking using credit shell?
Aunt Betty Customer service is not contactable.
Thank you kindly.
Anyone know what options we have since Aunt Betty is not responding to email and calls regarding our credit shell?
How can we use the credit shell to making bookings?
Or is it possible to get refund?
Thank you.
The problem is they make it so hard to redeem it that you lose your credit shell. I called twice a week ago on two consecutive days and the said we will email you. They never do. They drag it out so y...
Read moreou lose your money.they won’t refund my tickets and can’t supply flights as Etihad don fly Brisbane to Melbourne. So I’m furious. I’m taking my actions further and will get media involved if I have to . It’s ridiculous I’m losing $5200 worth of flights. Good luck..your gonna need it
I'm not holding my breath to use mine either - we had flights booked with malindo to Bali for April/May 202, cancelled by the airline. Every single time I contacted AB I was advised "we haven't receiv...
Read moreed funds from the airline, so we can't refund you" and we'll let you know when the funds become available. Yeah, right... I will give it a last shot, but not expecting anything but more excuses. I'm fortunate in that I'm *only* $1000 out of pocket, unlike the many others who are significantly more worse off :-(
I had the same issue, my voucher expires TODAY and the website gets in a loop that doesn't allow me to book and use it. Called several times and promised I'll receive an email. Wrote some emails asking for help and they blocked my messages!
Has anyone had their flight credit honoured? reading a lot of bad reviews about honouring credits, and it's a bit suspect how you just receive an email instead of credit code or voucher. but hoping there are some people who successfully used their credit?
Not as yet. After 6 hours on the phone spread over several days, I did manage to speak to someone today from Aunt Betty which is positive. However, as I booked the flight for my wife using my credi...
Read moret card and my email address as contact, they weren't able to handle my query without first having written authority from my wife saying I can handle the flight credit! All very frustrating.
sounds like you've made some progress though. hope it works out! for your sake and mine!
nope I am in the same position
Has anyone received an email from Aunt Betty to transfer flight credits with there company to Virgin Australia but through a link , but link in email wont work. Have till 20th of this month to decide, received email 4 days ago. Can not get hold of them on phone or email.
I’m sorry Mark, but no, I haven’t received any flight credit transfers. I wish…I’m afraid that anything to do with Aunt Betty is problematic. Maybe you could cut and paste the link details into your...
Read more browser rather than directly from the email? Sometimes that works. Good luck!
I also got this email. I was able to click the link though. I still haven’t heard any updates from it though. So now I have no idea what’s happening with my credit.
Hi I have a Credit Shell for Covid cancelled flights - how do I rebook using it Credit ref is ABY3110176
I have been on hold 2 days in a row for over 4 hours. I want to use my travel credit. This is disgusting. I’ve also emailed with no response.
Having the same problem as everyone above. Aunt Betty will not honour the credit. Told to book through the same airline who are not paying to our original destination, have to spend 24 hours travelling to a country which is 6 hours away. Asked for a refund as was never told at the time we said we would have a credit that there were conditions on the credit regarding the same airline. Argued that our credit is with Aunt Betty and not the airline but getting nowhere. Have a $1400 credit that cannot be used and they do not care. Unacceptable!
Hi,
I am one of the many Aunt Betty customers who desperately would like to redeem the credit voucher. Seems the voucher is not applied, may have expired or may not apply to my selected flight even though written clearly the expire date is 30/6/2022.
I don't want a refund but like to use the voucher. Like many, I have sent in email, called and submitted messages on their website but to no avail!! Is there anything I can do besides going to fair trading?
Sally
Sally if you paid on your card go to your bank and dispute the money and get it rightfully returned to you . This company is a joke and taking what is rightfully peoples
It took me 5 calls and the last one lasted 2h15 before they picked up. Eventually got through for them to tell me they can only use credit for flights with the same company as originally booked. But t...
Read morehis company doesn't fly overseas anymore (tickets were for overseas). So it's a big mess. They asked if I wanted to transfer credit to travel bank with the company. Still waiting to know if this is approved by the company. Won't change much in terms of travel options but at least it takes only 2 min to get through to their customer service. Bottom line, keep calling and stay on their line you'll Eventually get through. Good luck.
Thk you for the reply
Hi,
we fly tomorrow to France with thai airways
i cant check in online with my Airline reference or Aunt betty reservation, how im supposed to do it ?
Aunt betty reservation is :ABY13633461
My email is schmitt.william85@gmail.com
Has anyone successfully re-booked flights using their credits? Do I waste my time calling or just accept that I am $1000 less....
I have but only after writing a review here and they responded and helped me rebook. Hopefully all goes well I fly at end of May. Still feel slightly concerned something will go wrong before then!
Hi my email is [Email Removed] i booked my flight for 1 of April 2022 but i want to extend my ticket please help me i am trying calling you guys for months. Please call me or just email me. My phone number is [Contact Number Removed]
Dear Aunt Betty team, I wish to use my flight credits given to me last year. I need to go on a trip next month. Could you please let me know how to get in contact with you. So far my efforts to contact you via phone and email didn't work. I am very, very disappointed in your customer service.................Reading through the comments here it was surely not wise to book with you.
I took a credit she’ll for flights of $1500 2 years ago. In jan 21 I received an email saying I need to book by June and travel by June 23. In the meantime my husband has died during covid and money is tight. I have emailed and phoned to no avail and what do I do next. I have 3 months to rebook but can’t get through to anyone. Mazi mcburnie
We’ve got some credits from 2019, I have called multiple times and been on hold for over 45mins and no one answers. I’ve emailed again a number of times no response. I’ve filled in the xo tact us details on your website and again heard nothing. We just want to use our credits PLEASE get back to me
Anna - anna_depaoli88@yahoo.com
Same same. No response to email either and have been on hold for hours multiple times. Totally disgusting. The initial pandemic crisis is over. People should be answering phones now.
i want to use my credit but nobody answers the phone. I have been on hold for hours.
I was on hold for 2 hrs. I gave up.
Wish you luck and I hope it works for you.
Thank you. I have had no luck at all. Disgusting.
I actually ended up ringing flight centre. I was told that I would not be able to speak to anybody because I booked online. I said that the email from Aunt Betty instructed to call a specific number w...
Read morehich I did but nobody answers. The person from flight centre said it was to be expected to not be able to redeem a credit when booking online rather than through a travel agent and hung up on me. She was very rude and treated me like I was an idiot.
Hi Brad
I booked a flight to Vienna in Nov 2019 to Fly in March 2020. All my flights were cancelled and I started the process for refund back then. Until today 22nd Feb 2022 and I am still waiting for an answer to my requests for an refund status from Aunt Betty, are you able to help please? Thank you.
I booked a ticket today for my tomorrow morning flight, but haven't received my e ticket yet! Its only 8 hours to my flight and I have no clue if I would be able to board the flight without an e ticket!
Airline will have eticket on computer. You will just need passport if international or photo ID if domestic. But this is typical of Aunt Betty. They have no customer care. They don’t answer emails or ...
Read morephone calls. Their rating at present is zero. Would give them less if that was possible. Flight Centre their owners should step in and fix the problems.
Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
Thank you
URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP
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