Aunt Betty Questions & Answers

I have a return Paris trip May15th 2020 booked via Aunty Betty and travelling business class with Etihad. Because most of my stay was in Norther Italy I would like to put this trip on hold until a later date. Does Aunty Betty enable this?
I know BYO jet allows a change of upto 12months.

can i add an extra piece please. im travelling to Apia Samoa on saturday

Hello,
There have been several changes in flight departures and transit times before.
I called the customer center, but I never received an email or any text message. I kept calling, but I couldn't get through.

If I possible I want to cancel my ticket. And I want to recieve full charge. Thank you:)

URGENT) My flight departing on this Sunday has been cancelled. I need to get a refund and find other flights ASAP. I wonder if there is penalty (if so how much it is) and how long it would take to be processed?

We booked return tickets from Melbourne to Seoul going through Hong Kong. We have a 1.5 year old baby and do not think it would be safe to travel due to coronavirus spread in South Korea. What kind of refund policy do you have for situations like this.

I bought tickets in November last year for Europe, received booking itinerary & e-tickets numbers however when I tried to log directly on the airline company's website found out that booking reference or tickets numbers are invalid-can anyone please advise what's going on?? I'm freaking out given that I had an unpleasant experience last year with a travel agency that went broke-thanks

Hi, I'm in the process of booking return ticket for a Cathay Pacific flight from Melbourne to Manchester.
The departure times listed on your website are 1 hour earlier than the times listed for the same flight numbers on every other site including Cathay Pacific. I'm reluctant to complete my booking until these times can be confirmed as correct by Aunt Betty. Can you help please?

Hello.

There have been several changes in flight departures and transit times before.
I called the customer center, but I never received an email or any text message.
Do you work at the customer center?
Do I have to call for cancellation?

How could change my flight?

Hi, I booked flights through you and entered my first and middle name in the first name box! The tickets from Vietnam airlines have come back with the first and middle name combined. Amy Maree has become Amymaree is this a problem ?

My flight with China Southern Airline had been canceled. I consider that unused ticket will be refunded by Aunt Betty or CSA. I contacted with CSA customers service, they said i need to contact with agent to get refund while aunt betty said CSA will refund for me. So who will pay to me?

I have forgotten my Passport Details!
Booking ABY3319181 Helga van den BOOM Deutsch Flight 24.2. EY451 = EY1 Sydney- Frankfurt
passport C287F8HKP 05.10.2017-04.10.2017 Stadt Bremervoerde

Hi, I booked a flight through you, but I cannot remember my luggage allowance details, and I cannot find it in my itinerary.

Do you know how I can access the information?
Thank you

Can you choose seats

I have booked Brisbane to Kochi flight on MAS for Nov 2020 , I have got my e ticket but it doesnt show any seat number. Do I have to pay extra for seat with Malaysian airlines?

Hi I need to change my flight dates. My booking reference is ABY3006766. I'd like to change my departing date to 04/06/20. I've sent the email form a couple of days ago and a Facebook message but still haven't received a response.

I booked a ticket two days ago for my upcoming travel to Hamburg.
Got the booking confirmation just minutes after, but over 48 hours I haven't got any e-ticket.
I need the ticket immediately for visa application.
How long it usually takes to get the ticket?

I need to change my flights for a flight recently booked on Ethiad to Europe. I am having a lot of trouble getting through to booking management in Aunt Betty to make the changes and the changes need to be done ASAP. How can I get through to someone to be able to discuss the changes and fees associated?

Because of coronavirus, the flights was banned, Can I get a full refund?

Hi, I accidentally booked a flight that has a 19 hours layover in Singapore. Is there a way you could change my flight schedule to a different flight with a shorter layover in Singapore please? my eTicket # is ABY3254006. I have sent emails and call respective contact numbers to have it changed but no response. Please help!