84 questions from our users
Hi aunt Betty, I made a booking from Melbourne to Bali on the 9th September with Malindo Air, I am unable to find my booking on their website with the booking number provided on my itinerary. Please advise me on how to rectify this.
Hi Megan S, Thank you for your question. If you could please contact our Customer Care team on 1300 019 677 (AU) or +64-9-8896573 (NZ) or email Auntbetty@customercare.travel and our team will be able to assist you further. Kind Regards, Aunt Betty
Hi, Recently booked a flight from Sydney to Japan flying with Philippine Airlines in December. Received itinerary and etickets a day later with flights I booked. Received a new itinerary and set of etickets two days later with my first flight from Sydney arriving 2 HOURS AFTER my connecting flight from Manila to Japan leaves. Surely you can't be getting away with selling people flights that aren't flyable? I have emailed twice at this point, and tried to get through with customer care with no luck - I need to get this issue resolved ASAP as I need to fly on this day. Answer your emails
Hi Patrice J, Thank you for your question. A request has been sent through to our Customer Care team to assist you. Please expect to hear from the team soon. Kind Regards, Aunt Betty
I booked flights to Melbourne 3 months before travelling with Aunt Betty. I have had 4 flight itinerary changes already and I still have 40 days until we fly. They are saying Virgin are changing flights but when contacted Virgin they are saying Aunt Betty is moving flight changes. When viewing on line flight times they are still the same but I’m being moved to different planes . Why is Aunt Betty doing this and don’t say it’s Virgin because clearly they are not?
Hello Thank you for sending through your question. Schedule changes are a common occurrence in the airline industry. Please rest assured we do not have the capability to manipulate airline schedules as a travel agent that is impossible. If you have any further queries please do not hesitate to contact us. Kind regards Aunt BettySo why is my flight confirmed with Virgin yet Aunt Betty wont let me manage my own booking. I have payed for the flight through Aunt Betty, money has been taken out of my account yet i cant confirm my own booking with Virgin. I should be able to manage my own flight once money has been taken from my account!!!! FYI Im not saying you are manipulating flights what I am saying is flight times are the same but we are being moved to different planes all the time.
Hi, my name is Dilip Pahuja and my reference number for the flight is S8DOMU. I had called customer care several times and I am always kept on hold and never get a response as every different team member tells me a different thing. Can I get a call back as my decision for a refund of a flight was supposed to be given in 24 hours and its been 5 days already and still have not got a response.
Hi Dilip Pahuja, Thank you for your question. From looking into your booking it can be seen that our Customer Care team were able to assist you. Kind Regards, Aunt Betty
Hi Aunt Bettty. My name is Kate Montgomery. I have a return flight from Brussels to Auckland departing today on ref: OBWH5H. I had emailed customer care a few days ago and had a response asking to confirm the changes which I had replied to and confirmed yesterday. At the moment I have not had a reply since then and my flight departs in around 9 hours from now. I have emailed customer care a couple of times asking for a response but have had no reply. Can someone please look into this urgently for me as I need this fixed asap. Thank you!
Hi Kate, Thank you for your question. From looking into your booking it can be seen that our Customer Care team were able to assist you with the changes that needed to be made. Kind Regards, Aunt Betty
Hi aunt Betty, I had a booking Darwin to Brisbane on the 17/12/18 on a virgin flight the booking was confirmed and charges paid . My itinerary has be deleted and am at present out of Australia. Can you please advise any problems? ,,, Giles. Munro Loder email being [email address removed] thank you. Giles
Hi Giles, Thank you for your question. If you could please contact our Customer Care team on email@example.com and they will be able to assist you further. Kind Regards, Aunt Betty
Hi Aunty Betty I want to make abooking with you but i notice you dont have the option of a special meal that i want. You only have 4 choices in the drop down menu. Can i still book and request for my meal after that? Thanks
Hi Sara, Thank you for your message. Given that the airline you are choosing to fly with does offer that meal there will be no issue in our team being able to request this for you. Kind Regards, Aunt Betty
Hello,my reservation number is ABY964621. Why i can’t retrieve my booking on the Virgin website??? I gotta check in online but entered reference is nothing!
Hi Pan, Thank you for your message. I can see that you have been in contact with our Customer Care team. Kind Regards, Aunt Betty
I have not received itinerary passenger confirmation via email please explain.
Hi Fance, Thank you for your question. If you could please contact our Customer Care team on 1300 019 677 (AU) or +64-9-8896573 (NZ) or email Auntbetty@customercare.travel and our team will be able to assist you further. Kind Regards, Aunt Betty
I recently booked a flight with you which involved one stop over en-route from Australia to the Philippines. When I received my flight itinerary I noted that the second portion of my flight was not the one I had chosen; instead in was leaving 4 hours earlier and required another technical stop. I called the customer service number who said that I would have to pay to make changes to the flight as it was already ticketed. I believe that this was an error on your part, or by your computer booking system, not my error (as you customer service represented insisted). My partner and I repeatedly checked that we had chosen the correct flights before proceeding to booking as we had considered multiple flight combination options, and wanted to be sure that we had chosen the correct one. Can you please advise what my options are? The flights I requested are still available at the same price as I have already paid - can this not be changed to the correct flight schedule?
Hi Claire, Thank you for your question. If you could please contact our Customer Care team on 1300 019 677 (AU) or +64-9-8896573 (NZ) or email Auntbetty@customercare.travel and reference this review and our team will be able to assist you further. Kind Regards, Aunt BettyHello -- this is very similar to my experience. My return flight is on a different date to what I searched and booked. Triple checked by me and my partner before booking. They want $220 per person to change this now!!! So annoyed! Reservation ABY1173713.
Hello, i would like to know if you have booking price guarantee i then would like to book a flight using Etihad AIR
Hi Leon, Thank you for your message. We offer the best price of the day on our website at the time of booking. Once the ticket has been issued all airline rules and policies apply should you wish to amend or change your ticket. Kind Regards, Aunt BettyI am still not with you. Please confirm my assumption that if i will book and pay for the ticket, you can change the price before issuing the ticket Regard LeonI am still not with you. Please confirm my assumption that if i will book and pay for the ticket, you can change the price before issuing the ticket Leon
i booked for connecting flights and these are for december do i check in online for both airlines or i just check in for the one iam departing from?
I don't think you are allowed to check in right now for Dec flight/s, but if you are allowed, of course (and you want it), it's nothing wrong to check in all your flights and print out all the boarding pass (or the proof)Hi Lynn, Thank you for your message. If you could please contact our Customer Care team and they will be able to assist you in answering your question in direct relation to your booking you have made. Our team can be contacted on 1300 019 677 (AU), +64-9-8896573 (NZ) or firstname.lastname@example.org Kind Regards, Aunt Betty
Hi I usually book my overseas trips through reputable travel agents. How safe is it to book via your website? I am looking to book my overseas trip to Mauritius shortly, your site has by far the cheapest flight I have found. Thank you
Hi Joane, Thank you for your message. We are a Flight Centre Travel Group owned company and are based in Australia. If you have any queries you would like answered please feel free to contact our 24/7 Customer Care team 1300 296 538 (AU), 09 801-0021 (NZ), +44 20 3908 4708 (UK) or email email@example.com. Kind Regards, BYOjet
Hi there , My boyfriend [name removed] had booking flight to Thailand and paid since yesterday. But at this moment he still not get an e ticket. He just called to you and your staff said he will send air ticket within 3-4 hours. I hope that everything will be ok. And my question is why proceed for booking very slow because my boyfriend always love to use Betty aunty to book his ticket and have he had trouble everytime. Because I always use Booking.com it Traveloka to book but he love to use you. Please help process and send e ticket sooner
Hi Jasmine, Thank you for your message. I have responded to your private message regarding your partner's booking. Kind Regards, Aunt Betty
Hi is this Aunty Betty I made a flight booking for next month and I paid for it also and I cant finn the bookings or the tickets can you help me please
Hi Solly8, Thank you for your question. Please contact our Customer Care team on 1300 019 677 (AU), +64-9-8896573 (NZ) or Auntbetty@customercare.travel and they will be able to assist you further with your query. Kind Regards, Aunt Betty
Do you do Multi Airport Trips , Aunty Betty ? Thx Jillian
Hi Jillian, Thank you for your question. Unfortunately, not at this time. However, we are working hard on introducing this is in the very near future! Kind Regards, Aunt Betty
Is the price of the tickets in Australian dollar or American dollar? Thank you
Hi Kali, Thank you for your message. The price of the tickets will be shown in the currency of the website you are on. For example, www.byojet.com.au will be shown in Australian dollars whereas www.byojet.co.uk with be shown in pounds. Kind Regards, Aunt Betty
Why can’t I refresh my session on your website? Once my time had expired it won’t let me refresh my flight options?? Please help
HI Ling, Thank you for your question. I apologise for the errors you have encountered. I would recommend clearing your browsing history and your cookies. This should allow you to refresh your flight options. Kind Regards, Aunt Betty
i ordered a Vietnam airline ticket from Aunt betty oficial website in october 2017. Quite a while i havent check my ticket but suddently today after checking the viability of the ticket, i found out that it has no actual flight number. I tried to re-contact Aunt betty but they just disapear, can you explain to me please???
Hi Nguyen, I doubt the website’s operations. As I have tried calling them couple of times before making a purchase but was on hold for 45 mins...., as I have seen an offer on Skyscanner website and wanted to make sure that this website actually exists. So, I tried calling them but no response.... It’s is suggested to check if the website actually exists or if they are stealing money from people by advertising cheap fares on Skyscanner. I had a very bad experience with one other website named cheapticket, ticket price was cheaper on this website compared to other websites advertised on Skyscanner. Made a purchase immediately as I was in hurry, next day I receive a mail from them saying that the ticket was not successful as flight was fully booked, but the money was deducted from my account So, I wanted to call them, but they didn’t have customer care number on the website and this made me suspect the website’s operations. So I made a thorough investigation and found the details of the person who’s operating the website and gave him a directly and warned him against filing a lawsuit. They have then refunded the money after almost 2 months! I have recently purchased a ticket with BYOjet as Aunt Betty seemed like a fraud website and the service was fantastic and got my ticket in 4 hours. I hope you get hold of these scammers and resolve your issue... Suggestion to everyone: always check if the website is scam or fraud before making a purchase from websites advertised on Skyscanner or other similar airline ticket booking tool. As most the website advertised are online booking only and some website don’t even have a customer care number to contact! So be careful while making a purchase and do a proper investigation prior to making a purchase.....!Hi Nguyen T, Thank you for your question. I have responded to your review and also sent a private message requesting for further details in order to assist you. Kind Regards, Aunt Betty