Obviously, the Covid-19 virus has made things very difficult. However, when I was already in Europe and tried everything to contact Aunt Betty to get us home, after the Australian government urgently advised all overseas travelers to come home, it remained impossible to contact Aunt Betty.

When our original flight finally were cancelled by the airline and my pregnant wife, toddler and myself were stuck in Europe, we decided to take the initiative and buy one way tickets home.

We are a few later now, guess what, still nothing from Aunt Betty....

I booked my flights with ANA via AuntBetty. Flight got cancelled because of covid-19. Airlines refunding in full but this greedy company decided to keep my money. They don't take phone calls, they REMOVED email from their website. They want to carry out one way communication via noreply emails.

Out of our control our return flight from Bali to Sydney was cancelled by Malindo Airlines and as we had booked with Aunt Betty have been stuck in the same situation as everyone else.

Accept a voucher valid 6 months from the date we booked flights (Jan 20) or a “refund” which incurs a $250 per passenger processing fee which according to them will simply wipe out the value of our original flights leaving us with nothing. We were informed they “believe they are entitled to this small fee for their expertise and service”.

When questioning the va...

I'm not going be an outrageously harsh critic because if my flight wasn't cancelled, I would never have experienced the customer "service" that I did. The airline offered a cash refund for my cancelled flight but I had to go through Aunt Betty to receive any form of refund as they were the booking agent. I have spent over 8 hours on the phone to Aunt Betty - 90% of those 8 hours being on hold. They want to charge a $250 PER PERSON processing fee to refund the cancelled flights which is absolutely extortionate. Knowing that, the rep basically sa...

Never have I experienced a travel company that has tried to take advantage to the level of these guys.. COVID-19 has affected all of us, and so with that it's fair in saying that everyone needs to be flexible when trying to find a solution to a problem that is out of everyones control.
I called weeks in advance to change my original flight from returning from Italy to Australia to UK to Australia. I was flexible with dates and times even if it wasn't the exact same day.
Once the agent found a date and time she informed me that the difference in...

My flight was cancelled 2 weeks prior to my flight and I was calling them and sending email everyday to find a differeny flight but nobody answered the phone or my emails till 2 nights before flight .So I had to buy a ticket 3 times more expensive.Terrible service.

I would recommend that NO ONE EVER use this company.. They have ZERO customer service or conscience.. Their website is full of false claims .. My family and I had booked a 3 week holiday in India.. 5 days before we were due to return to New Zealand ( 24th March ) the Indian Government announced that all flights in and out of India are cancelled from 23rd March .. Our flights were with Singapore airlines who were offering to change the cancelled flights with no fees .. However because I had booked through Aunt Betty they could not process thi...

Aunt Betty, we all know your swamped with calls to cancel. However, it's ridiculous to be on hold for an hour only to hear 'the number you've dialed is no longer in service'?! Parents are overseas in Canada and need to get them back ASAP but aunt Betty not even responding to email? How do I change flights? Terrible situation and Aunt Betty not offering any assistance!!!

I'm pretty sure Aunt Betty is in breach for what they are doing to their customers.
We booked through them, our flights got cancelled due to the COVID19 pandemic, tried to call Aunt Betty, got to their 'call waiting'.
As soon as the call waiting time hits 1:00 (1 hour) period it automatically disconnects. This has happened EVERY SINGLE TIME for us and we have called numerous times to try to get a hold of them as we were stranded overseas and our flight got cancelled and we were advised to contact them.
Mind you, when our flight got cancelled, ...

Among the chaos of Covoid 19, I made a decision to take my children back to NZ from Australia before the borders closed. I booked two adults and one child. I received a confirmation from Aunty betty but not a ticket. I coudl see the book on Virgin so didnt worry. When i arrived at the airport, I was informed that Auntybetty had only booked the two adult tickets and not the child even though i had confirmation and had been charged. Because the phone lines are so backed up, I had to purchase another ticket for my daughter to get on the flight. Ad...

My first experience with this travel agency will be my last. Amid constant changes with borders closing and airlines cancelling flights - Aunt Betty's customer service has spoken for itself. Do not use this agency unless you want to be screwed over, lose money and get potentially stranded overseas during a pandemic.

They have removed all means of communication: phone number and email, you can only contact them through a form which they will reply to you based on your departure date. I still have not received any response. Taking matters into ...

Aunt Betty sales person was to ring as to confirm booking as my wife needed a flight out of Italy because of corona virus asap; waited more than 3 hours on phone trying to get thru to see if booking was confirmed with no luck. So l booked her A flight thru another company which only took me 10 mins to do and have paid full price as Aunt betty’s didn't confirm if they could do this..... Then without notice and after booking with another company we where issued a e ticket from aunt Betty with no notification that they where going to do this, very poor service and communication. We now have 2 booking for same flight and will not let as check in......
My rating for Aunt Betty’s. poor poor DO NOT USE ......

I use this company to fly between Australia and UK. My domestic flight was delayed by 2 hours resulting in us missing our International flight. This was rescheduled the next day. On arrival in the UK, because of the delay gave our car hire to another customer, ended up paying 3 times as much for another vehicle.
Made a claim through Aunt Betty on return from holiday, after numerous calls and email nothing was ever resolved and I lost my money.
Useless company, WOULD NEVER USE AGAIN.

I am trying to contact Them but unable to connect although waiting for hours. I have also emailed them but haven't received any reply yet such a disgrace customer support never book flight from them

Ivs from.customer service was bwen helpful , accurate in giving information, very sympathetic approach as we had a death in the family that's why we are trying to change flight details.
She was very patient while we are making a decision with the changes and explains clearly all necessary information.
While on the phone she is multi tasking she is quick to action all enquiries and emailing to us the important information needed.
She was able to assist and resolve the purpose of our call.
Complete customer satisfaction achieved.
March 8 2020 Time of call: 9:30pm Sydney eastern time Ref:ABY3206739

YOU DONT ANSWER ALL REQUESTS!!!!

My flight has been changed, The transit time is too short for me. I do not want to get on the flight with short transit time. Please give another option or cancel it.

My original ticket cost: $1318.44
When I call to ask change my original return date from 2/2/2020 to 29th Jan 2020, agency charged me $1778.13. for a new ticket without cancel my original one.
However, I went to China Southern airline counter in Guangzhou on 29th Jan and asked why Airline charged so much on different pricing? the staff checked and told me the full price on 29th Jan is about $1470, and my original return ticket still valid at time I was at counter. Airline staff said Auntbetty
didn't cancel my original ticket, instead, booked ...

We purchased an online air ticket to travel on Emirates from Sydney to Nairobi to Toronto and back to Sydney from Aunt Betty and when the fare was displayed, it quoted $2756 including all taxes. After 10 minutes, when we went to book and pay, the fare had disappeared and went up to $2962 including all taxes. Same routing, same airline, same dates, same class. We booked and paid the higher fare as we were afraid that might disappear too. The next day and until the day of departure when the fare was re-displayed it quoted the lower $2756 fare. Aunt Betty refuses to honor the original quote and we feel that we are being ripped off for $206. A caution to travelers who book online and don't realize they are being ripped off.

I think this is the only site I can get your attention.
I received 3rd flight change notification e-mail from Aunt Betty and ask me to keep press confirm button.
After I received 1st notification, I try to call and sent 2 request to your customer care team, still have not receive any reply. I'm worried if I confirm this you are not going to change or offer alternate flight to me.

Thanks betty we had a smooth experience with no worries. To others who complain about wanting to change bookings at short notice - well if you go with a budget travel biz and don't read the fine print stop ya whining - there will be charges.
Take a mask, go on your "entitled cut-price adventure" and stop blaming everyone for your 1st world problems.