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Aunt Betty

Aunt Betty (page 2 of 5)

2.5 from 1,677 reviews · View Statistics

Reviews

2.6

97 reviews
  • Transparency
    2.2 (72)
  • Customer Service
    2.4 (84)
  • Trip Completed Yes (97) · No
  • Ease of Booking
    3.3 (89)
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My flight was cancelled 2 weeks ago, still waiting for Aunt Betty to contact me...

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Romi T.

Romi T.Sydney, NSW

A greedy company to avoid

published

I booked my flights with ANA via AuntBetty. Flight got cancelled because of covid-19. Airlines refunding in full but this greedy company decided to keep my money. They don't take phone calls, they REMOVED email from their website. They want to carry out one way communication via noreply emails.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Sam79

Sam79AU

  • 3 reviews
  • 2 likes

Highest level SCUM

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Michelle L.

Michelle L.

  • 2 reviews

Profiting off a pandemic

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Nick

NickGreater Melbourne (Inner), VIC

Stay clear- pay the difference for a reputable group

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
SJN

SJNSydney, NSW

Terrible , not responsive at all.

published

My flight was cancelled 2 weeks prior to my flight and I was calling them and sending email everyday to find a differeny flight but nobody answered the phone or my emails till 2 nights before flight .So I had to buy a ticket 3 times more expensive.Terrible service.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights

Absolutely shocking company ..

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Anita O.

Anita O.Greater Melbourne (Metropolitan), VIC

Terrible!!! Unable to even contact!!!

published

Aunt Betty, we all know your swamped with calls to cancel. However, it's ridiculous to be on hold for an hour only to hear 'the number you've dialed is no longer in service'?! Parents are overseas in Canada and need to get them back ASAP but aunt Betty not even responding to email? How do I change flights? Terrible situation and Aunt Betty not offering any assistance!!!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Lea Costa

Lea CostaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Terrible - Customer Service is non existent

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Amy E.

Amy E.Greater Melbourne (Inner), VIC

  • Verified customer

Worst Experience - didn't book two seperate tickets, on two seperate occasions.

published
Transparency
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
P. Dong

P. DongGreater Melbourne (Inner), VIC

Trash Service/ Warning for potential travellers

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
MR JA CRISIS

MR JA CRISISGreater Melbourne (Outer), VIC

Warning!!!Do not use this fake company!!!!!

published

Aunt Betty sales person was to ring as to confirm booking as my wife needed a flight out of Italy because of corona virus asap; waited more than 3 hours on phone trying to get thru to see if booking was confirmed with no luck. So l booked her A flight thru another company which only took me 10 mins to do and have paid full price as Aunt betty’s didn't confirm if they could do this..... Then without notice and after booking with another company we where issued a e ticket from aunt Betty with no notification that they where going to do this, very poor service and communication. We now have 2 booking for same flight and will not let as check in......
My rating for Aunt Betty’s. poor poor DO NOT USE ......

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Ged

GedWestern Australia

  • 9 reviews
  • 12 likes

Not Interested Once Booked

published

I use this company to fly between Australia and UK. My domestic flight was delayed by 2 hours resulting in us missing our International flight. This was rescheduled the next day. On arrival in the UK, because of the delay gave our car hire to another customer, ended up paying 3 times as much for another vehicle.
Made a claim through Aunt Betty on return from holiday, after numerous calls and email nothing was ever resolved and I lost my money.
Useless company, WOULD NEVER USE AGAIN.

Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights

Worst customer support

published

I am trying to contact Them but unable to connect although waiting for hours. I have also emailed them but haven't received any reply yet such a disgrace customer support never book flight from them

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Kaye

KayeSydney, NSW

Ivs efficient and excellent customer service.

published

Ivs from.customer service was bwen helpful , accurate in giving information, very sympathetic approach as we had a death in the family that's why we are trying to change flight details.
She was very patient while we are making a decision with the changes and explains clearly all necessary information.
While on the phone she is multi tasking she is quick to action all enquiries and emailing to us the important information needed.
She was able to assist and resolve the purpose of our call.
Complete customer satisfaction achieved.
March 8 2020 Time of call: 9:30pm Sydney eastern time Ref:ABY3206739

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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Why you dont answer 3times all??

published

YOU DONT ANSWER ALL REQUESTS!!!!

My flight has been changed, The transit time is too short for me. I do not want to get on the flight with short transit time. Please give another option or cancel it.

Transparency
Customer Service
Ease of Booking
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer C.Aunt Betty

The reviewer stated that an incentive was offered for this review

Sue

SueGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I have to pay for staff mistakes and they blamed me for their mistakes.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi,
We have sent you a private message to obtain your booking details so we can investigate further,
Regards,
Aunt Betty.

Arjumand

ArjumandSydney, NSW

  • Verified customer

Big Rip Off

published

We purchased an online air ticket to travel on Emirates from Sydney to Nairobi to Toronto and back to Sydney from Aunt Betty and when the fare was displayed, it quoted $2756 including all taxes. After 10 minutes, when we went to book and pay, the fare had disappeared and went up to $2962 including all taxes. Same routing, same airline, same dates, same class. We booked and paid the higher fare as we were afraid that might disappear too. The next day and until the day of departure when the fare was re-displayed it quoted the lower $2756 fare. Aunt Betty refuses to honor the original quote and we feel that we are being ripped off for $206. A caution to travelers who book online and don't realize they are being ripped off.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
2 comments
Aunt Betty
Customer Care E.Aunt Betty
Arjumand
Arjumand

Give us a break...what are the chances of someone else booking the same routing, same class, same airline in a matter of 10 minutes...

  • Verified customer

Still waiting for your response.

published

I think this is the only site I can get your attention.
I received 3rd flight change notification e-mail from Aunt Betty and ask me to keep press confirm button.
After I received 1st notification, I try to call and sent 2 request to your customer care team, still have not receive any reply. I'm worried if I confirm this you are not going to change or offer alternate flight to me.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer E.Aunt Betty

Hello
We thank you for your patience and review. We are currently managing large volumes of calls and emails. I am happy to assist and have sent a private message.
Kind Rgds
Aunt Betty

jeff kornhauser

jeff kornhauserSouth East Queensland, QLD

Another whiney complainer with a 1st world problem

published

Thanks betty we had a smooth experience with no worries. To others who complain about wanting to change bookings at short notice - well if you go with a budget travel biz and don't read the fine print stop ya whining - there will be charges.
Take a mask, go on your "entitled cut-price adventure" and stop blaming everyone for your 1st world problems.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation and Flights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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Questions & Answers

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

Sabrina T.

Sabrina T.asked

When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.

1 answer
Stef
Stef

I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.

Chris

Chrisasked

With our shell credit I have if we are unable to use by the date will this be extended the date I was give was to be booked by Jan 2021

No answers

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