I booked flights for our family traveling to Jakarta on December 31st. My father in law passed away suddenly on December 28th evening. I called them immediately to change the flights to December 29th. They said that Qantas office was closed due to holiday season (?) otherwise they could submit the case to them so that the fee could be waived. (I have had similar experience with Singapore Airlines and believe that Qantas might well has a similar standard of customer service.) So I ended up paying the fee which was almost the same as buying new t...

My flight got cancelled due to coronavirus, all the people i know got 100% refund from the airline they booked. But aunt betty did not reply my emails for 11 days.

AB_CustomerCare_Travel

Feb 5, 2020, 8:08 PM (11 days ago)
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AB_CustomerCare_Travel
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Absolute joke of a company, asked for a full refund on my returning flight from China due to the coronavirus outbreak, didn't give me a specific amount which I would be refunded for almost 3 weeks. Was forced to go to the insurance company to claim and had assumed I would be refunded 50% of the total flight costs. Turns out I didn't and now 3 weeks later I finally get my. money back and I only received 30% of the flight costs in my account. Poor communication, poor updates and lost me a ton of money. Absolute joke.

We booked flights to Bali and needed to change one of the passengers flights to the next day. We spent an hour on the phone with Aunty Betty only to be told we needed to speak to the airline directly. Once contacting the airline was told that as it was booked through an agent I was not able to make any amendments. I then sent numerous emails and days later was finally contacted by Aunty Betty who again refused to help and wanted to continue telling me I had to contact the airline directly. The whole process took so long that the price to change the date on the ticket had increased by over $100. Just ridiculous, I will never book with Aunty Betty again and will recommend that others don’t use this company.

We booked a last minute flight from Australia to the UK due to a death in the family. I made a total stuff up when making the booking and I thought it would be a drama. It was anything but. They gave me a refund immediately. We are now back home and had absolutely no issues whatsoever. We fly frequently and would definitely use Aunt Betty again.

Not only are their customer services terrible, but so is their booking website! Firstly, the issue stemmed from the poor interface of their booking website which allowed users to book tickets without the submission of full names for details. Usually, a good website would prevent the progression of booking if it senses that details aren't completed, as full names are compulsory. However, in the case of this website, it allowed the booking to progress despite the fact I forgot to put in the first name. I cannot imagine the number of customers who...

Normally I wouldn't have thought that $9.00 could be considered a rip off but Aunt Betty proved me wrong. Whilst booking air fares with AB the pop up "Baggage Protection" came up being just $9..00 I ticked the box, AB didn't issue me with either the providers name nor the policy specifications. Whilst away my case was damaged and when I contacted AB I was directed to Virgin Australia which as it turned out offered No additional protection, I then recontacted AB and was told that the policy was with Blue Ribbon a US based company which has atroc...

Sooooo terrible experience with Aunty Betty, very doggie company and bad customer services. They quoted different prices for changing the flight after just 5 minutes charging $500 more. Highly not recommend to book flight with them and you will feel the pain. I’ll never ever book the flights witch them anymore and will recommend all my friends and family not go with Aunty Betty Terrible experience. Booked in Dec and want to change the flights, initially they said I can’t change the flights but later they quoted $900 for changing, in the end I asked the airline, they only charged me like $100

Booking of our flights was very easy. The costumer services are absolutely fantastic. They did get back to me every time I needed their help. I highly recommend Aunt Betty.

We booked with Cathay Pacific through Aunt Betty, and as with all of these third party agents, if you enter your details correctly and don’t change any aspect of your journey, you’ll be fine. The price we got was lower than with the airline directly and we travelled without incident.

However. Aunt Betty proudly declare that they have no sneaky booking fees, but they don’t tell you that some of their economy fares require a seat reservation fee if you wish to choose your seat before departure (and who doesn’t want to do that?). So having belie...

First experience was painful, Customer service..what customer service??? The 2nd time I tried them, you know, perhaps things may have changed? Well, it didn't, infact worst! My very urgent matter will take 6 days before approved and if they approve it. The best thing I did was go directly to the Airline, it took 25 min to complete the task, I paid an extra $222.00 and Aunt Betty with Jetstar will never see my business ever again.. I have lodge my complaint to the Aviation Ombudsman, I look forward to my refund. Drinking chlorine would be more enjoyable than my 2 experiences with Aunt Betty. Unfortunately there's no minus score to rate them.

I had some issues with Latam on my check in, where they treated me really bad. When I called Aunt Betty, Michael had an amazing way to solve my problem and with his ability and knowledge, he did everything to help and get me out of the situation.
He was very trusting and calming.
I am really impressed with the support and customer service I received from Aunt Betty.

The most stressful and unhappy airline booking experience we have ever had.
Miss spelt my name on the tickets, then charged me $170.00 to fix their mistake after numerous calls and emails.
I only wish that I had read the reviews on this mob, before having anything to do with them.
Never again!

I recently needed to travel to Thailand and checked the internet for the cheapest fare. Aunt Betty had the lowest price but having not used them before, I searched internet for reviews. Finding most of them positive - the only negative ones seemed to be where flight changes were needed after purchase - and knowing my flight dates were unlikely to change, I went ahead with the booking. Confirmation email and e-ticket arrived soon afer the booking the flights went ahead without a problem. I will not hesitate to use Aunt Betty again if the price is competitive

Vietnam Airlines reschedule the flight time,
And I just wanna cancel my booking,
I made a phone call to Aunt Betty,
A guy hold me on line for 30 minutes, and I hand up the phone, later, they call me 3 times, but only ring for 1 second, and I call back,
They said they called me 3 times and I did answer the phone.
And the Aunt Betty cost me 300$ For cancel my booking.

And my friend who has same flight with me, but she booking the ticket straight from Vietnam Airlines, only cost 50$.
I would say I will never buy anything from Aunt Betty again.

Easy to book and manage. I booked a multi city airfare and every sector was honoured and I had full service airlines and partners operating the flights. Very happy will use Aunt Betty again

Recently booked 2 flights and had nothing but prompt and credible responses from this company, have never booked previously with them but would highly recommend,always doubted booking over the internet and had no dramas whatsoever.

Received no itinerary or formal confirmation. Website says 24/7 assistance but phone numbers lead to a menu, then just beeps and finally an auto disconnect. Flight Centre owned?? I'm skeptical

Hi we bought tickets from these guys and pay full amount and week later said your flight has been cancel or for same flight pay 1000 more so please don’t buy tickets they are froud company thx

I never write reviews but I am so disappointed with the service I have received.
Their customer service is woeful and after being told I was being issued a refund that should appear in my bank in the next 5-7 business days (one whole month ago) I received nothing.
My bet is that they haven't issued the refund and are ripping people off.
DO NOT USE THIS SERVICE.