Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.

Very good service, no hidden charges after the initial fare shown on screen. Will love to deal with them again for our next travel bookings. So far so good. Four stars.

I’ve booked through Aunt Betty twice now and I’ve got to say my favourite things is the option to submit dietary requirements. I’ll be honest I would love to have more options for the dietary requirements, however It’s ok. Both times I have put through vegetarian and both times the airline has received the request. The service has been very smooth all round.

Have booked with Aunt Betty on numerous occasions and have always been very happy with everything. Communication is prompt and clear and the prices are great. Will definitely keep using Aunt Betty.

Hasslefree transaction , comparatively low prices, easy communication with customer service. This was the second time I have booked tickets from Aunt betty with ease. Last time couldn’t do the web check in but got to know some airlines dont allow webcheck in if booked from third party.

I am not good in English.
But thanks to the great patience and consideration of the counselor, I was able to solve my problems well.
Service and kindness are 100% good.
Thank you to the person who consulted.
(You have to get a bonus monthly salary.)

I booked tickets for my family but then I got a call from aunt betty and they told me that seats are not available on that flight. This is no good. The customer support is average. Also I asked for Moslim mean and they gave us vegetarian meals. Terrible service. I do not recommend them at all.

No additional fees. Booked Wellington NZ to Brisbane return. The booking system was easy to use and I will definitely use them again. I did not have to adjust or cancel anything.

They had a competitive (read: as low as others) rate for a multi-stop flight to Europe. The booking process itself was not as smooth as for instance BYOJet.com.au.
I purchased the Price Drop Protection for AU$9, and the price for my flights dropped $180 so I put a request for refund in. There's a fair bit of fine print - some of which is impossible to meet (the cheaper website's jpg should state the date&time that you obtain the quote - not even their own website shows that), but the most difficult one is that they only allow the upload of one ...

I was very happy with the service I received would hesitate to use them again. I Booked only Three days before flying and they were very prompt and responsive. 1 Happy customer.

Long story short, my flight was delayed for six hours and Aunt Betty was told this the night before (which I confirmed with the airline) and did not contact me. When I wrote to enquire why they told me it was the airlines fault - even though if you book through a third party the airline doesn’t contact you directly. When I emailed them back (twice) saying I wasn’t satisfied with their response I never heard back. Will never book with them again. Delayed flights are one thing, but their customer service is terrible.

Excellent and and great service when I called. Just that last time I booked, the price went up just when I was about to enter the credit card details, so had to start all over again. But still will always use them.

booked flight thru Aunt Betty.
unfortunately had to make changes in travel dates couple of times and our night mare started. once you write email, you get standard email that you will be replied in 3 working days. good luck...as they dont reply.
I applied for change of date on 24th May thru email (as travel date was 19th june), got quote on 29th May. I replied on same day and chose option and authorized them to proceed. Nothing happened for 5 days. i wrote email once again on 3rd June, no reply. so i called on 4th june. i was shocked to hear t...

Very simple n easy to follow website. No other extra (hidden) fee. Infact it is one of the cheaper booking fee. Purchased airfare ticket twice n happy with service both times

We booked flight tickets from Christchurch to Belgrade, no additional fees! It is really easy to book with you guys

Thank you for your prompt service
We will be dealing with you in the future!

No hidden cost. Very fast respond (we booked on Sunday and got respond within 10 mins ) it was my second to booked via the website. Highly recommend and we will use this website again

hard to be in touch with them as hard to call them, it is good for fast booking.
we did not understand how to cancel our booking or the refund policy also it is good that we could see how much we can carry luggages (30k) but not with us on the plane if it was 7k or 10k

I generally find that saint Betty is the cheapest website for flights.
My negative experience came when I needed to change a booking. They were unresponsive to emails and I eventually had to resort to calling them when on my holiday.

Etickets arrived within minutes, unlike some online booking stored, when you wate hours and end up with last minute price rise.

All details correct, except FF card number was no on airlines system when i checked in.
24/7 phone line support.

Saved $1500AUD (business class flight to Australia to europe) when compared to airline web site.

I bought the flight from Townsville to Tehran, I got unexpected medical condition that I needed to change the origin from Townsville to Brisbane, I requested to change the origin, Aunt Betty asked me extra $1466, while the ticket from Brisbane to Tehran in same time was $1100!!
There was no unused policy, I bought the flight from Brisbane to Sydney to get the Qatar Airways’ international flight. When I wanna check in, they said you need to talk your agent, while the agent said clearly that you can use your ticket Qatar Airways asked for cancell...