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Aunt Betty

Aunt Betty (page 5 of 5)

2.5 from 1,677 reviews · View Statistics

Reviews

2.6

97 reviews
  • Transparency
    2.2 (72)
  • Customer Service
    2.4 (84)
  • Trip Completed Yes (97) · No
  • Ease of Booking
    3.3 (89)
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No communication on flight cancellation

published

Booked china Southern flight from Adelaide to Delhi, flight got cancelled, however no proper communication was sent, end moment while confirming my meal preference request, got to know there is no flight on that day, no communication on any next available flight also, when I push them to arrange alternative options, After spending two hours on call, Customer support simply hangup my call two three times.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Rohit,
We have sent you a private message to obtain more information so we can investigate,
Regards,
Aunt Betty.

Daniel

DanielMetropolitan Adelaide, SA

Terrible service - you get what you pay for!

published

Do not book through Aunt Betty - regardless of price.

The service is ridiculously poor - we had an issue with our booking and had to call their overseas call centre 6 times to try and resolve it as the call dropped every time we got through to speak to an agent. In the end Aunt Betty couldn't resolve it and we had to rebook direct with Qantas.

It was an expensive lesson learned - please don't make the same mistake we did!

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Daniel,
We have sent you a private message to obtain more details so we can investigate this issue,
Regards,
Aunt Betty.

Sha

ShaSydney, NSW

Not good service , phone lines are very bad hard to listen them always and they don’t want helpnas well

published

One comment cheap tickets cheap customers service, they want to charge me without to confirm from the flight when i contacted directly to flight they solve my problem without any charges

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hello Sha,
We have sent you a private message to obtain more information about your booking, so we can investigate,
Regards,
Aunt Betty.

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  • Verified customer

The service has been excellent. No problems whatsoever.

published

Tickets issued immediately. No mistakes in the tickets. Every things went well on departures and when coming back. Good job well done. I recommend others to use your services when buying airline tickets. Price is very competitive.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

Rick

RickPerth, WA

  • 4 reviews
  • 1 like
  • Verified customer

Easy bookings

published

Very easy to book and excellent prices.
Only issue was my Frequent Flyer program wasn't included in the online list. Had to call after the booking was made to add membership details.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

Very Bad agent - Aunt Betty

published

I bought business class from christchurch to Adelaide via Sydney with Aunt Betty booking for my boss paying NZD 1048 while I bought same flight on economy fare for myself NZD 349. I was so shocked to be told at the check in counter only Christchurch to Sydney was given business class where from Sydney to Adelaide wasn’t. Booking agent Aunt Betty under Skyscanner has been very dishonest and misleading. Please avoid booking with this agent!

1 comment
Aunt Betty
Customer Care E.Aunt Betty
Lulu

LuluSouth West, WA

  • Verified customer

High recommended, good flight rates

published

Efficient booking service which I now use whenever I travel. Have recommended to family and friends with good comments when I asked what they thought of the service.
Receive booking confirmation and tickets within 24hrs.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Lulu,
We hope you have a great holiday,
Regards,
Aunt Betty.

Review collected in partnership with Aunt Betty

Gordon

GordonWestern Australia

  • 5 reviews
  • Verified customer

Straight forward

published

Straight forward, great price, no problems. Can't fault really. I found this to be the cheapest price consistently and if money matters as it does with a lot of people I would consider booking through here.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Thanks Gordon,
Hope you have a great trip,
Regards,
Aunt Betty.

Review collected in partnership with Aunt Betty

Robert C

Robert CCanberra 2600, ACT

  • 2 reviews
  • Verified customer

You can rely on Aunt Betty

published

With competitive pricing, no hidden fees, a simple purchase process and rapid delivery of my itinerary, I don't know why you would go anywhere else. We will be using them for our next overseas holiday.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Thats Robert,
We appreciate your business,
Regards,
Aunt Betty.

Review collected in partnership with Aunt Betty

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Philip O.

Philip O.

  • 2 reviews
  • Verified customer

always near the best

published

i booked numerous flights to Thailand and have always been happy with your agency. Would recommend to my family and friends. No surprises with extra fees thanks Aunt Betty for the good job.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

  • Verified customer

Don't do it

published

Phone contact not very supportive, unhelpful and then wouldn't answer my calls x5.
Had to get an agent of Fight Centre in order for Aunty Betty consultant to answer my query.
Then I finally was able to reshedule a new flight via an agent from another company.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi,
Apologies, you should not have had this issue. I will send you a private message to get more details,
Regards,
Aunt Betty.

Review collected in partnership with Aunt Betty

Tony P

Tony PSouth East Queensland, QLD

  • Verified customer

Repeat customer

published

I have used Aunt Betty several times now to book trips to Asia . On each occasion it was a simple process with no hidden fees . Their price is quite competitive and that is one of the main factors I look for when booking overseas trips .

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Tony,
Thanks for your continued business, we appreciate it,
Aunt Betty.

Review collected in partnership with Aunt Betty

Jin H.

Jin H.Victoria

  • Verified customer

A good alternative service which is Australia based

published

We have used Aunt Betty twice by now, and found Aunt Betty's service realiable. Unlike some other providers Aunt Betty follows up with the bookings made which is important as flight time do subject to changes.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Jin,
Thank you for your repeat booking.
We hope you have a great trip,
Aunt Betty.

Review collected in partnership with Aunt Betty

Robert

RobertAuckland

  • 6 reviews
  • 3 likes
  • Verified customer

Flights booking

published

Very good, reliable and easy booking for flights. No hidden costs. Competitive pricing. Well recommended. Downside is that they don't do domestic flights in Australia. This is my second time booking with Aunt Betty.

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

  • Verified customer

review about Aunty Betty & Air Zealand

published

My Dunedin to Christchurch flight was cancel due to engine problems could get in touch with Aunty Betty due to the time office wasn't open so Nick from Air New Zealand sort it out for us and he did a excellent job was very happy

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Garry,
Great to see the customer comes first !!
Thanks,
Aunt Betty.

Review collected in partnership with Aunt Betty

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RJB

RJBGreater Melbourne (Outer), VIC

  • Verified customer

Cheap flights!!!

published

Cheapest flights I can find when compared to all other sites at time of making my booking. Charged exactly what I was quoted and no problems throughout my journey. Definitely recommended

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi RJB,
Thanks for your booking which we appreciate.
We hope you have a great trip,
Aunt Betty.

Review collected in partnership with Aunt Betty

Karen

KarenSydney, NSW

  • 3 reviews
  • Verified customer

Aunt Betty never disappoints

published

I have used Aunt Betty many times for both domestic and international travel. Always best deal, super easy website to navigate. So convenient and tickets ALWAYS arrive on time . Well done aunt Betty

1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Karen,
Thank you for being a repeat customer, it is appreciated.
Hope you have a great trip,
Aunt Betty.

Review collected in partnership with Aunt Betty

Page 5 of 5
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Questions & Answers

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

Sabrina T.

Sabrina T.asked

When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.

1 answer
Stef
Stef

I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.

Chris

Chrisasked

With our shell credit I have if we are unable to use by the date will this be extended the date I was give was to be booked by Jan 2021

No answers

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