I can't access their website it says access denied Since few months and they used to respond to my emails but they have stopped answering my emails. They are neither refunding nor booking another flight back home I have no contact with them this is ridiculous to stop customers from accessing their site.

I had a cancelled flight in March due to Covid and have been waiting since the day after for a refund. It still hasn't been processed. They have terrible customer service and will never use them again. They kept giving me the wrong information.

booked with aunt betty due to the 'ratings' By a Online flight company. had the worst experience with aunt betty -they sent multiple confusing emails advising my flight was cancelled and a 'credit was in progress'. I called up the next day and waited 1 hour 45min to speak to a representative! To make it worst, the rude Aunt betty representative '[Name Removed]' questioned my gender and sexuality -outrageous and breach of my privacy. then advised the emails sent out by aunt betty was a mistake and to 'just ignore' the emails. I continued to rece...

Very unprofessional, customer service is terrible, stay away from them, I booked a ticket with them and flight cancelled and they are trying to give voucher not refund my hard earned money almost 8 months, stay away from them.

I booked trip to Europe in January with Etihad. Due to COVID flight has been cancelled. Airline confirmed I am eligible for refund. Aunt Betty said I am NOT.
I had to ask airline to contact Aunt Betty to help them to fill the refund form! Yes Aunt Betty’s staff did not know how to fill the refund form online! I’m not joking.
At the end I’ve got email confirmation that refund will be processed. It’s been 10 weeks and still nothing. They say airline did not process the refund yet! Again that’s not true! I confirmed with airline that my booking refund has been completed 3 weeks ago.
Aunt Betty - lie after lie after lie. The worst experience ever. One thing learned - never book with them!

Fees for everything. I am sure they’re making money for nothing. They need to recall thei change & cancellation fees. I had booking with them and charged me twice. Terrible service at peak.

I booked many tickets from Aunt betty now I applied refunds from march, still waiting and they are not processing the refund, as the airline refunded but they keep the refunds and not processing it, they make good excuse of COVID 19 to not pay back clients refund.

I bought a ticket with this agency, I should have received a refund from them for a fee I paid and that I wasn't supposed to pay. I contacted them several times, lots of emails but I'm still waiting their response.
Never again I'll buy another ticket with Aunt Betty.
Avoid this agency!!!

Return flight cancelled due to Covid-19. Took 3 seperate phone calls, 2.5 hours on hold to find out they have zero knowledge on the process and information around a refund.
Do not recommend booking with Aunty Betty.

I was on hold for 1 hr 40 mins and finally get to talk to a consultant. The call was to followed up the credit for one of the two booking they failed to provide credit shell for, which could be the result of an inexperienced, ineffective company & its staff. We have been very patient with this whole process and it was the first time we contacted them after more than a month of actual travel date.

During the conversation with the consultant, they put me on hold for further 20 mins to check airlines policy. And finally started going somewhere t...

They send me an email that my ticket is on credit shell with a very minimal information today. When I tried to call them, first 4-5 attempts were failed and finally someone very rude customer service answer the phone. And I was asking different options rather than hold , he was rude and hung up . Can you believe it!!! For our own money we are chasing them and Instead of giving good suggestion and explaining what can we do, they are making us feel like we are chasing them for no reason. Very terrible service!!!! Never gonna deal with them in fut...

Charging myself and my girlfriend 1000AUD for no reason airlines fully refunded our money now they steal it. Honestly hand on heart these at the worst company I have ever had a dealing with. Do not book with them scum on earth for robbing from people during a time of a global crisis.

Disgusting customer service our flight was cancelled from Phuket to Singapore no notification from Aunt Betty. Forced to buy another flight back to Sydney. I asked for a refund Aunt Betty wanted to charge me $250 per pax for cancellation fee. Disgusting will not use you ever again

Unable to contact them. No offer for refund for our flights being cancelled from the airline. And they’re telling me I have to pay to get my equivalent amount back for the flights, but they can’t tell me how much that is in a dollar amount. Worst travel agency.
A credit does not work for us as we took 3 months off work for this trip, we will not be able to take any time off work for quite a number of years now.

I never felt insulted in my life! I know that due the Covid-19 was really hard but I've been trying to get back home since the begining of march, the costumer support from Aunt betty didn't help at all!
I've tried to change my flight first they said there was no flight. I contact latam directly and I got a flight back home the next day. I ask to cancel my flight then, did the form and my flight still not cancelled! And they still wanna ask for 250 dolars fee!

My mum wanted to visit me in Australia, bought a return ticket when it was time to return took my mum to Brisbane Airport the reservation didn’t existed but worst the airline wasn’t flying from the airport anymore.
No email or any communication from Aunt Betty confirming change, support line did nothing had to spend $1300 in a new ticket, file a complain and a refund on the website a month passed and no reply.
Spent hours on the phone trying to get someone to solve the issue and still nothing.
Worst experience in the history of travelling.

Don’t let the ‘part of flight center group’ fool you

Obviously, the Covid-19 virus has made things very difficult. However, when I was already in Europe and tried everything to contact Aunt Betty to get us home, after the Australian government urgently advised all overseas travelers to come home, it remained impossible to contact Aunt Betty.

When our original flight finally were cancelled by the airline and my pregnant wife, toddler and myself were stuck in Europe, we decided to take the initiative and buy one way tickets home.

We are a few later now, guess what, still nothing from Aunt Betty....

I booked my flights with ANA via AuntBetty. Flight got cancelled because of covid-19. Airlines refunding in full but this greedy company decided to keep my money. They don't take phone calls, they REMOVED email from their website. They want to carry out one way communication via noreply emails.

Out of our control our return flight from Bali to Sydney was cancelled by Malindo Airlines and as we had booked with Aunt Betty have been stuck in the same situation as everyone else.

Accept a voucher valid 6 months from the date we booked flights (Jan 20) or a “refund” which incurs a $250 per passenger processing fee which according to them will simply wipe out the value of our original flights leaving us with nothing. We were informed they “believe they are entitled to this small fee for their expertise and service”.

When questioning the va...

I'm not going be an outrageously harsh critic because if my flight wasn't cancelled, I would never have experienced the customer "service" that I did. The airline offered a cash refund for my cancelled flight but I had to go through Aunt Betty to receive any form of refund as they were the booking agent. I have spent over 8 hours on the phone to Aunt Betty - 90% of those 8 hours being on hold. They want to charge a $250 PER PERSON processing fee to refund the cancelled flights which is absolutely extortionate. Knowing that, the rep basically sa...