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Aunt Betty
2.5 from 1,684 reviews · View Statistics

Reviews

2.6

97 reviews
  • Transparency
    1.3 (51)
  • Customer Service
    1.2 (56)
  • Trip Completed Yes (60) · No
  • Ease of Booking
    2.3 (53)
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Syed A.

Syed A.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Can't access their website anymore and they dont respond to my emails. They have my money with them

published

I can't access their website it says access denied Since few months and they used to respond to my emails but they have stopped answering my emails. They are neither refunding nor booking another flight back home I have no contact with them this is ridiculous to stop customers from accessing their site.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Waiting over 7 months for refund

published

I had a cancelled flight in March due to Covid and have been waiting since the day after for a refund. It still hasn't been processed. They have terrible customer service and will never use them again. They kept giving me the wrong information.

Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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gadget709765

gadget709765sydney

  • 16 reviews
  • 11 likes
  • Verified customer

Received Multiple emails flight cancelled, nearly 2hr To speak to someone then get asked sensitive And Rude questions

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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MOMINUL

MOMINULSydney, NSW

Not good at all

published

Very unprofessional, customer service is terrible, stay away from them, I booked a ticket with them and flight cancelled and they are trying to give voucher not refund my hard earned money almost 8 months, stay away from them.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Davemcd

DavemcdGreater Melbourne (Inner), VIC

Impossible to get money back!

published

I booked trip to Europe in January with Etihad. Due to COVID flight has been cancelled. Airline confirmed I am eligible for refund. Aunt Betty said I am NOT.
I had to ask airline to contact Aunt Betty to help them to fill the refund form! Yes Aunt Betty’s staff did not know how to fill the refund form online! I’m not joking.
At the end I’ve got email confirmation that refund will be processed. It’s been 10 weeks and still nothing. They say airline did not process the refund yet! Again that’s not true! I confirmed with airline that my booking refund has been completed 3 weeks ago.
Aunt Betty - lie after lie after lie. The worst experience ever. One thing learned - never book with them!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Fas A.

Fas A.Greater Melbourne (Inner), VIC

  • 6 reviews
  • 1 like

Terrible customer service

published

Fees for everything. I am sure they’re making money for nothing. They need to recall thei change & cancellation fees. I had booking with them and charged me twice. Terrible service at peak.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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mohammad n.

mohammad n.Sydney, NSW

Processing Refunds

published

I booked many tickets from Aunt betty now I applied refunds from march, still waiting and they are not processing the refund, as the airline refunded but they keep the refunds and not processing it, they make good excuse of COVID 19 to not pay back clients refund.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Worse agency ever

published

I bought a ticket with this agency, I should have received a refund from them for a fee I paid and that I wasn't supposed to pay. I contacted them several times, lots of emails but I'm still waiting their response.
Never again I'll buy another ticket with Aunt Betty.
Avoid this agency!!!

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Shocking knowledge and service

published

Return flight cancelled due to Covid-19. Took 3 seperate phone calls, 2.5 hours on hold to find out they have zero knowledge on the process and information around a refund.
Do not recommend booking with Aunty Betty.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Sue

SueGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Travel Advice - Do not use them. Hang up my phone after two hours waiting. If I can give them 0.25 star, I will!

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Maria

MariaWestern Australia

  • 2 reviews
  • 3 likes

Don’t reserve seats!

published

I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Anup

AnupHobart, TAS

Terrible service!!!!

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Eoin M.

Eoin M.

  • 2 reviews
  • Verified customer

Scumbags

published

Charging myself and my girlfriend 1000AUD for no reason airlines fully refunded our money now they steal it. Honestly hand on heart these at the worst company I have ever had a dealing with. Do not book with them scum on earth for robbing from people during a time of a global crisis.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Flight cancelled

published

Disgusting customer service our flight was cancelled from Phuket to Singapore no notification from Aunt Betty. Forced to buy another flight back to Sydney. I asked for a refund Aunt Betty wanted to charge me $250 per pax for cancellation fee. Disgusting will not use you ever again

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Do not use this company!!!

published

Unable to contact them. No offer for refund for our flights being cancelled from the airline. And they’re telling me I have to pay to get my equivalent amount back for the flights, but they can’t tell me how much that is in a dollar amount. Worst travel agency.
A credit does not work for us as we took 3 months off work for this trip, we will not be able to take any time off work for quite a number of years now.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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  • Verified customer

Terrible costumer support!

published

I never felt insulted in my life! I know that due the Covid-19 was really hard but I've been trying to get back home since the begining of march, the costumer support from Aunt betty didn't help at all!
I've tried to change my flight first they said there was no flight. I contact latam directly and I got a flight back home the next day. I ask to cancel my flight then, did the form and my flight still not cancelled! And they still wanna ask for 250 dolars fee!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
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Helder F.

Helder F.South East Queensland, QLD

Worst experience ever

published

My mum wanted to visit me in Australia, bought a return ticket when it was time to return took my mum to Brisbane Airport the reservation didn’t existed but worst the airline wasn’t flying from the airport anymore.
No email or any communication from Aunt Betty confirming change, support line did nothing had to spend $1300 in a new ticket, file a complain and a refund on the website a month passed and no reply.
Spent hours on the phone trying to get someone to solve the issue and still nothing.
Worst experience in the history of travelling.

Don’t let the ‘part of flight center group’ fool you

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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My flight was cancelled 2 weeks ago, still waiting for Aunt Betty to contact me...

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Romi T.

Romi T.Sydney, NSW

A greedy company to avoid

published

I booked my flights with ANA via AuntBetty. Flight got cancelled because of covid-19. Airlines refunding in full but this greedy company decided to keep my money. They don't take phone calls, they REMOVED email from their website. They want to carry out one way communication via noreply emails.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Sam79

Sam79AU

  • 3 reviews
  • 2 likes

Highest level SCUM

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Questions & Answers

Belu F.

Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia

Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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