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Aunt Betty
2.5 from 1,684 reviews · View Statistics

Reviews

2.6

97 reviews
  • Transparency
    3.4 (7)
  • Customer Service
    3.9 (9)
  • Trip Completed Yes (9) · No
  • Ease of Booking
    4.4 (9)
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Maria

MariaWestern Australia

  • 2 reviews
  • 3 likes

Don’t reserve seats!

published

I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Tony N.

Tony N.Metropolitan Adelaide, SA

  • Verified customer

Reliable

published

All my bookings have always taken place without any problems.
Received Ticket Shell credit as promised due to Covis 19
Cannot fault their service, competitive pricing and extras as promised . e.g baggage allowance

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation and Flights
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Review collected in partnership with Aunt Betty

Matt

MattMelbourne

  • 17 reviews
  • 10 likes

Great experience with one caveat.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
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  • Verified customer

Easy no fuss service delivery

published

Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
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Bernt

BerntGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes
  • Verified customer

Quite good, but could use some improvements

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Mansour

MansourGreater Melbourne (Outer), VIC

  • 10 reviews
  • 6 likes
  • Verified customer

good so far

published

hard to be in touch with them as hard to call them, it is good for fast booking.
we did not understand how to cancel our booking or the refund policy also it is good that we could see how much we can carry luggages (30k) but not with us on the plane if it was 7k or 10k

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
2 comments
Mansour
Mansour

good so far

Aunt Betty
Customer Care E.Aunt Betty
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  • Verified customer

Good prices, but average service if you need it.

published

I generally find that saint Betty is the cheapest website for flights.
My negative experience came when I needed to change a booking. They were unresponsive to emails and I eventually had to resort to calling them when on my holiday.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
2 comments
Aunt Betty
Customer Care E.Aunt Betty
Adam King
Adam King

If I had just received a reply to one of my 4 emails I would have been happy.

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Review collected in partnership with Aunt Betty

Tony P

Tony PSouth East Queensland, QLD

  • Verified customer

Repeat customer

published

I have used Aunt Betty several times now to book trips to Asia . On each occasion it was a simple process with no hidden fees . Their price is quite competitive and that is one of the main factors I look for when booking overseas trips .

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Tony,
Thanks for your continued business, we appreciate it,
Aunt Betty.

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Review collected in partnership with Aunt Betty

Jin H.

Jin H.Victoria

  • Verified customer

A good alternative service which is Australia based

published

We have used Aunt Betty twice by now, and found Aunt Betty's service realiable. Unlike some other providers Aunt Betty follows up with the bookings made which is important as flight time do subject to changes.

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Jin,
Thank you for your repeat booking.
We hope you have a great trip,
Aunt Betty.

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Questions & Answers

Mary M.

Mary M.asked

My husband & I have a credit with Aunt Betty and have been trying to actually rebook with it. I have sent emails and tried to contact to find out how to do this - even sending the flights info that we want to book - but to no avail! Just an email back saying we have to wait 12 weeks to get our momney back when we JUST WANT TO REBOOK!!!!!! Getting VERY cross with all this!

No answers
Belu F.

Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia

Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

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