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Aunt Betty
2.5 from 1,677 reviews · View Statistics

Reviews

2.6

97 reviews
  • Transparency
    3.5 (4)
  • Customer Service
    4.4 (5)
  • Trip Completed Yes (5) · No
  • Ease of Booking
    4.4 (5)
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Tony N.

Tony N.Metropolitan Adelaide, SA

  • Verified customer

Reliable

published

All my bookings have always taken place without any problems.
Received Ticket Shell credit as promised due to Covis 19
Cannot fault their service, competitive pricing and extras as promised . e.g baggage allowance

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation and Flights

Review collected in partnership with Aunt Betty

Matt

MattMelbourne

  • 16 reviews
  • 8 likes

Great experience with one caveat.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
  • Verified customer

Easy no fuss service delivery

published

Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

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Bernt

BerntGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes
  • Verified customer

Quite good, but could use some improvements

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

Jin H.

Jin H.Victoria

  • Verified customer

A good alternative service which is Australia based

published

We have used Aunt Betty twice by now, and found Aunt Betty's service realiable. Unlike some other providers Aunt Betty follows up with the bookings made which is important as flight time do subject to changes.

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi Jin,
Thank you for your repeat booking.
We hope you have a great trip,
Aunt Betty.

Review collected in partnership with Aunt Betty

See all Aunt Betty reviews

Questions & Answers

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

Sabrina T.

Sabrina T.asked

When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.

1 answer
Stef
Stef

I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.

Chris

Chrisasked

With our shell credit I have if we are unable to use by the date will this be extended the date I was give was to be booked by Jan 2021

No answers

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