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Aunt Betty
2.5 from 1,677 reviews · View Statistics

Reviews

2.6

97 reviews
  • Transparency
    4.8 (17)
  • Customer Service
    4.8 (23)
  • Trip Completed Yes (32) · No
  • Ease of Booking
    4.9 (31)
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Very pleased

published

When we were unable to travel due to covid aunt Betty organised a refund for us with no hassle.
It was really appreciated how simple the process was. We were informed of the processing time frames and whilst the time frame was not quick it was accurate. This was better then some airlines we booked directly with

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
herr. m.

herr. m.South East Queensland, QLD

I bought tickets to Belarus through them in April 2019, they had the best price!

published

While in Belarus, there was an urgent need to postpone the return date of departure, I called them 4 hours before departure, I was sure that they would refuse, and they only transferred my departure for just $ 200! I am surprised at so many negative reviews, it’s a pity that my review will not help you, but for me you are a super company, I'm sorry that I was going to write about this for so long. Thank.

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Kaye

KayeSydney, NSW

Ivs efficient and excellent customer service.

published

Ivs from.customer service was bwen helpful , accurate in giving information, very sympathetic approach as we had a death in the family that's why we are trying to change flight details.
She was very patient while we are making a decision with the changes and explains clearly all necessary information.
While on the phone she is multi tasking she is quick to action all enquiries and emailing to us the important information needed.
She was able to assist and resolve the purpose of our call.
Complete customer satisfaction achieved.
March 8 2020 Time of call: 9:30pm Sydney eastern time Ref:ABY3206739

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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jeff kornhauser

jeff kornhauserSouth East Queensland, QLD

Another whiney complainer with a 1st world problem

published

Thanks betty we had a smooth experience with no worries. To others who complain about wanting to change bookings at short notice - well if you go with a budget travel biz and don't read the fine print stop ya whining - there will be charges.
Take a mask, go on your "entitled cut-price adventure" and stop blaming everyone for your 1st world problems.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation and Flights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
HelenPerth

HelenPerthPerth, WA

Excellent experience!

published

We booked a last minute flight from Australia to the UK due to a death in the family. I made a total stuff up when making the booking and I thought it would be a drama. It was anything but. They gave me a refund immediately. We are now back home and had absolutely no issues whatsoever. We fly frequently and would definitely use Aunt Betty again.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Very helpful costumer services

published

Booking of our flights was very easy. The costumer services are absolutely fantastic. They did get back to me every time I needed their help. I highly recommend Aunt Betty.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
BRB

BRBSouth East Queensland, QLD

  • Verified customer

Amazing support and customer service!

published

I had some issues with Latam on my check in, where they treated me really bad. When I called Aunt Betty, Michael had an amazing way to solve my problem and with his ability and knowledge, he did everything to help and get me out of the situation.
He was very trusting and calming.
I am really impressed with the support and customer service I received from Aunt Betty.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
PaulandDow

PaulandDow

  • 2 reviews
  • 2 likes
  • Verified customer

Excellent no frills service

published

I recently needed to travel to Thailand and checked the internet for the cheapest fare. Aunt Betty had the lowest price but having not used them before, I searched internet for reviews. Finding most of them positive - the only negative ones seemed to be where flight changes were needed after purchase - and knowing my flight dates were unlikely to change, I went ahead with the booking. Confirmation email and e-ticket arrived soon afer the booking the flights went ahead without a problem. I will not hesitate to use Aunt Betty again if the price is competitive

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

Found a very competitive airfare and all was smooth

published

Easy to book and manage. I booked a multi city airfare and every sector was honoured and I had full service airlines and partners operating the flights. Very happy will use Aunt Betty again

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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Frank

Frank

  • 2 reviews
  • 1 like

Perfect customer service

published

Recently booked 2 flights and had nothing but prompt and credible responses from this company, have never booked previously with them but would highly recommend,always doubted booking over the internet and had no dramas whatsoever.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
  • Verified customer

Good service, no hidden costs

published

Very good service, no hidden charges after the initial fare shown on screen. Will love to deal with them again for our next travel bookings. So far so good. Four stars.

Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

Mary B.

Mary B.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Great agent!

published

I’ve booked through Aunt Betty twice now and I’ve got to say my favourite things is the option to submit dietary requirements. I’ll be honest I would love to have more options for the dietary requirements, however It’s ok. Both times I have put through vegetarian and both times the airline has received the request. The service has been very smooth all round.

Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

  • Verified customer

Easy and affordable

published

Have booked with Aunt Betty on numerous occasions and have always been very happy with everything. Communication is prompt and clear and the prices are great. Will definitely keep using Aunt Betty.

Transparency
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

  • Verified customer

Good agency to book tickets, if looking for cheap flights

published

Hasslefree transaction , comparatively low prices, easy communication with customer service. This was the second time I have booked tickets from Aunt betty with ease. Last time couldn’t do the web check in but got to know some airlines dont allow webcheck in if booked from third party.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

a very kind counselor! :)

published

I am not good in English.
But thanks to the great patience and consideration of the counselor, I was able to solve my problems well.
Service and kindness are 100% good.
Thank you to the person who consulted.
(You have to get a bonus monthly salary.)

Transparency
Customer Service
Ease of Booking
Trip CompletedYes
1 comment
Aunt Betty
Customer Care E.Aunt Betty

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Hassle free booking system - had no problems whatsoever with my trip to Brisbane recently.

published

No additional fees. Booked Wellington NZ to Brisbane return. The booking system was easy to use and I will definitely use them again. I did not have to adjust or cancel anything.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

Lee B.

Lee B.North-West & West coast, TAS

  • 2 reviews
  • 5 likes
  • Verified customer

Good service

published

I was very happy with the service I received would hesitate to use them again. I Booked only Three days before flying and they were very prompt and responsive. 1 Happy customer.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

Heena

HeenaSydney, NSW

  • Verified customer

Excellent would strongly recommend

published

Excellent and and great service when I called. Just that last time I booked, the price went up just when I was about to enter the credit card details, so had to start all over again. But still will always use them.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

Tjen The

Tjen ThePerth, WA

  • Verified customer

Easy n user friendly

published

Very simple n easy to follow website. No other extra (hidden) fee. Infact it is one of the cheaper booking fee. Purchased airfare ticket twice n happy with service both times

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Review collected in partnership with Aunt Betty

  • Verified customer

Accurate and excellent service!

published

We booked flight tickets from Christchurch to Belgrade, no additional fees! It is really easy to book with you guys

Thank you for your prompt service
We will be dealing with you in the future!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer E.Aunt Betty

Hello Radu
Thank you so much for the full house 5 stars. We love that it was easy for you to book. Have a safe trip to Belgrade. We hope to see you back again.
Kind Regards
Aunt Betty

Review collected in partnership with Aunt Betty

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Questions & Answers

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

Sabrina T.

Sabrina T.asked

When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.

1 answer
Stef
Stef

I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.

Chris

Chrisasked

With our shell credit I have if we are unable to use by the date will this be extended the date I was give was to be booked by Jan 2021

No answers

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