Aunt Betty (page 3 of 10)

I wanted to use my credit towards a new booking but its impossible to contact them. I sent 3 emails in a weeks time but didnt receive any response yet. I tried to call them multiple times but after 2-3 hrs of on hold call disconnected. I wish I could give them ZERO rating. Worst experience, will never book any tickets through them ever.

This company is an absolute scam. Due to covid, I couldn't travel, so in December last year I was going to rebook the tickets but there weren't flights available. I asked kindly so many times for a refund and since November last year, they haven't provided me with my refund back.

The customer service is the worst, they don't come up with a solution, they said they will send an email proceeding with the issue but I never get emails, just saying " we have just sent you an email" but it's lies. I would have never used this agency and I hope the government or the ACCC shoot this company down because what they are doing is stealing people's money.

They're absolutely useless with their customer service. Trying to get in contact with them to use my credit shell is near impossible. Once finally getting onto them to rebook a flight, I was never forwarded the confirmation of booking and details of my booking.

I wish I could rate zero. This is a scam company. Non existent customer service. After 20 hours on phone and talking to 5 agents no options to adjust the booking even though they have canceled one part of the flight from their side. No refund no change. Waste of money.

This is atrocious customer service do not book. I requested a refund in December and have cancelled the credit card I’ve purchased it on and I need to change the details of the bank account it is to be refunded to.

one of the worst online websites. there customer care representative wont pick the call for atleast an hour. i have traveled on feb 2020 and got credit because of border clouser. from last 2 months i am trying to book my ticket but no replay to any email either to calls as well. dont ever book your ticket through this website

It's absurd that it is still possible to get into their website and book a flight so they can continue to STEAL people's money. I read lots of customers complaining about customer service, but the fact is that there is no customer service as it is simply a scam company. How I said before, it is just unbelievable that this 'company' is still going on.

Worst customer service!!! No accountability from Aunt betty!!
The original conditions of the credit from 2020 were to have the same itinerary and to book by 31st may 2022. I wanted to use my flight credit but the airline no longer flies into the country of my original destination. After contacting Aunt betty multiple times waiting 8hours in total over 1 week they confirmed a refund and an email for me to follow up with. I never received the email. I called back and now they "cant see the information." They are now starting the process again w...

Worst travel agent! Have spent hours on hold waiting to speak to an agent about my credit voucher! Will always book directly with the airline in future to avoid these issues in future.

Never pickup phone wait for more than hrs everyday just to rebook my flight. I email them so many times but never got reply.i dont know where to contact because i have to rebook my flight.

I booked my ticket last year, and the boarder was closed, flight canceled. They said non refundable, and offer credit. But the price u use credit to rebook the tickets is double of normal price. That's mean ur credit is useless.. They just rip you off!!!!!! Btw, I spend 3hours each time to call them. Can we all complain this company to consumers affairs?? I will definitely try.

I had a flight canceled due to suffering from covid. Instead putting me in the next flight, they asked $300 more which was stupid as actual tickets costed only $89

Absolutely terrible customer service. I wish I could give zero stars. I cannot imagine a travel agent that could possibly be worse than Aunt Betty.

I have spent 3 and a half hours on hold yesterday. Altogether I have spent around 15 hours on hold trying to speak to Aunt Betty. Nobody picks up. Either nobody is there, or they are deliberately not picking up so they can keep my money.

The travel agents themselves are incompetent. I did once manage to speak to one and use some of my credit to make a booking. I was assured I would receive a recei...

Tried to book a flight to the UK to see my Mother - entered my credit card details then the site crashed. I was charged over $2000 but never received any flight confirmation or other correspondence. Was on the phone for over 2 hours to them to no avail. Now trying to dispute the transaction through my bank. Will never use their company again

Flights booked to Thailand in April 2020 ended up being cancelled by the airline however Aunt Betty would only provide credit. After much time on hold and emails back and forth, they refused to provide a refund because of cancellation. Now i'm trying to rebook with the credit that expires within two weeks and their rules limit the availability of available flights and fare buckets. On hold for hours on end listening to the same song only to be provided with false information by a customer service representative over and over again. These guys are sharks of the highest order and the ACCC should be investigating their underhanded, deceitful and deceptive behaviour. AVOID THIS COMPANY AT ALL COSTS!!

Still waiting on a refund from 17 weeks ago. Absolutely shocking customer service. Will be contacting Fair Work if it isn’t rectified soon. Have tried contacting via phone, email and online refund checking form. No response- virtually impossible to contact via phone

Booked a flight for my mother to NZ, there were a few mishaps during check in that took up a lot of time and was told by airline staff to get in contact with the booking agency to organise another flight as my mother was most likely not going to make it in time for boarding. Waited over 2 hours on the phone trying to get ahold of anyone from this joke of an organisation. Ended up having to book & pay for another flight for my mother as she needed to get to NZ in time for a family funeral. Currently on the phone waiting over 2 hours to get a refund, sent an email hoping to get a response which I highly doubt I’d get. I suggest booking directly from airline sites and avoiding aunt Betty at all costs.

Booked with them originally in 2019 for a 2020 trip. The trip was canceled due to covid and we could not get a refund. Aunt Betty holds thousands of our dollars as credit and every time we try to use it, they make the experience overly difficult, to the point where it's not possible to use our credit. We've wasted so many hours on hold for this company. I regret ever using Aunt Betty and will definitely never use them again. The whole company should be shut down

I was offered credits I have been unable to use. It states in the email I received that I must call in order to use the credits I was given. I was on hold for time frames in excess of four hours three days in a row. I ended up having to book new flights and pay for them. I also sent three emails to AB through the contact page and have not received a response at all after three weeks waiting. Bad luck certainly comes in Aunt Betty threes. My previous comments have also been deleted. What a rip off. I want my money back OR a sufficient method of using the credits I was offered.

When I made my booking there was a statement that said my ticket was refundable and when I called up to cancel my booking they said it wasn't - I have a screenshot of them telling me it was refundable!! When I checked their website there is a clause in their terms and conditions that states "80% refund able to be issued prior to 48 hrs before your flight". COMPLETELY ILLEGAL! After quoting them their own policy they stated that they could issue me flight credit instead but were NOT refunding me - a clear demonstration of their guilt. The woman on the phone, [Name Removed], ignored my questions and in the hour and a half I spoke to her, I was offered no assistance.

Trying to get in contact with customer service takes around 2 hours on the phone. Listening to same bruno mars song over and over again. Absolutely horrible experience, never again.

On the 30 of march I booked a flight with aunt Betty. The website indicated that my credit card payment went not through and that I should rebook. Done this with Paypal. They deducted the amount twice from my account. No booking number issued, nobody to speak with ,spend since 4 am on the phone with great jingle.scam? Had before good experience with them.

Edit: I have changed my review from 1 star to two as a result of assistance I received once I posted this review. However I shouldn't have had to get to this point to have my problem be resolved.

I booked thru aunt Betty 2 yrs ago. Flight cancelled due to covid. They gave me credit (should have been a refund). The credit expires next month and I have been trying to rebook my flights but have waited on hold for over three hours every day this week . I have called at 7 am and at 4pm and at the middle of the day. But cannot get thru before my phone battery dies. It's seriously making me freak out. I'm almost crying it's so frustrating. And the hold music is next level AWFUL. please help me!!!!! I can't afford to loose $1000 airfare.

I booked a ticket two years ago and at the time trusted them as they were part of the Flight Centre group. When the pandemic hit, they issued a credit note instead of a refund.

I placed a booking the other day using the credit note which went through fine. The problem was my names did not transfer correctly from the Aunt Betty's booking system over the airline's system. My first names were all lumped together with no spaces.

The airline couldn't correct this as said changes had to be completed through the booking agent but advised that this w...

I cannot get through to Aunt Betty staff to cancel and ask for a refund of a flight that has been booked since 2020 (cancelled due to Covid) and rescheduled 3 times. I have been phoning and emailing for several weeks after receiving an email from an airline company who had cancelled a leg of my journey. It is really disappointing and perhaps they are understaffed but happy to take the money when selling the flights in the first place. I am now going to contact my bank (paid by credit card) and the AFTA)