Aunt Betty (page 3 of 46)

One big problem , NO phone contact , has airline change times Twice, and getting in touch with Betty was a problem but all sorted in the end, after a few stressful hours.

Customer service is a joke with this pathetic company. Do not waste your money dealing with them. Tried to correct a spelling error and they slug a ridiculous fee! DO NOT BOOK WITH THEM

My booking reference is ABY2439037 i couldn’t get e-ticket until now. i can’t sign in website as well what should i do. ASAP i think you need to fix it. Pls send my itinerary right now

EDIT: Changed it to 4 stars since it all worked out in the end.

I booked a round trip flight from sydney to melbourne last friday, and until now, I can't view the itinerary. It just shows 'Something Went Wrong'. I can't even log in to my account to retrieve the booking information.

I checked the airline's website and found out I'm only booked for the return flight. Please fix this asap so I can know if I need to book from another agent.

I normally use other site fo book my tix. But this time I gave Aunt Betty a try and found the price is cheaper than others also easy step to book the flight + standard booking fee. Received confirmation email right away but still waiting for my itinerary which will be in 24 hrs as promise.
So far 5 star for them !

My booking reference is ABY2419381.
Still waiting for my flight itinerary email. I am flying out on the 18th. 2 days left.
Could you send me the itinerary please? I am little bit concerned.

my booking number is ABY2310279.
i ve got email about booking confirmation and I tried to select section.
But the next page show Something went wrong.
I already sent feed backs twice but you guys didnt answer.
And also when i tried to log in, it shows my password was wrong.
I tried to find my password but i cannot get any mail through my email.
Please double check my problem.

No fuss while booking the ticket. Replies are quick if you have any enquires or you can give them a call. Good customer service. Prices are comparatively lower as well.

Booked an overseas trip. Process was quick with no problems. Meet all expectations with no extra fees. Difficult to change booking, as you have to pay quite a bit extra to do so.

Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.

I received an error message on the website saying 'the tickets are no longer at this price, try again', so i left the website and booked another ticket from an other company and later receive a booking confirmation... Now the BIG problem is that i receive every 4 MINUTES a booking confirmation by mail. So please do something to cancelled this reservation with no fees otherwise you will be awarded as the worst online travel agency ever

Made bookings thru cheapflights.com and channeled to this AuntBetty.com.au. Received booking confirmation acknowledgement via email but 3 days later still no itinerary as promised. Worried if flight's booked at all

Waotimg for my details, unable to send reply email, Please send my flight details before my flight date would be good. Please reply asap........ can supply booking no if i get a reply to message

Everything is fine until something goes wrong and that’s when you can really can judge the service!!! Our flight schedule got changed by airline and was no longer suitable for us. We asked for a refund so that we could book new flights that matched our accommodation better. It was accepted as you would expect it would, but it’s been 2 months, from an email, confirming refund would take 5 business days. Now I am advised, it will take 12 weeks! I am inconvenienced financially awaiting my money back and having to pay for new airline tickets for our family! If the Airline has refunded my tickets, why does it take Aunt Betty 3 months to return my money????
Never again!!!

Easy booking process, very reasonable price, booked my flight but never had chance to lick seats, or special food needs, also emailed to change address on ticket, but no response,?

Pretty straightforward booking.
the price drop guarantee is noy worthwhile
the quoted price is what you pay - no hidden cost or surprises. it was cheaper than elsewhere. Credit card fee is a standard nowadays. i was able to get another $30 off by applying a discount promo code. Can't comment on customer service just yet.
Flying mid Sept, hopefully no dramas with itinereary at airports.

The worst booking site I’ve ever used. Poor user experience and the customer service is non existent. Have waited 4 weeks to get a response to a query. Never use this company again.