I did not end up booking through Aunt Betty. Every time I got through to the end when I had to make payment there was an error so I gave up and booked through someone else.
it was easy to book through the website and i got very good rate. i always get good rates at this website and i will use this in the future as well
Very much prompt in response and reasonable price and hassle free transaction support to book the tickets. i am pleased with my experience with aunt betty. keep it up. Thanks.
Fare increased within a blink of eyes
Fare increased within a blink of eyes. Fare must be keep low. Three shouldn't be any fee for credit card transaction. It's good that it has a fare increased protection.
Excellent service and great price.
No problems, just easy as ABC. I highly recommend this website to anyone and everyone interested in booking that elusive cheap air ticket. One of the best deals I have had in a long time.
Did not come across any unexpected or additional fees when booking. The site was easy to manouvre to make the booking and I have not had to cancel or adjust my booking.
Would never use this site . Every time I tried to book was saying there was a problem with there website and then saying there was a problem with my credit card
Non-existent customer support
Have called customer support 3 times, each time after 10 mins I am disconnected. This means that I am unable to confirm passenger details for a flight that leaves today. Infuriating! Would not use again.
A very easy to use app & the right price.
Yeah ... I think the price went up $5 or $6. (Booking fee or something?).
Booked return flight to the Philippines. My "experience" was fine. So I guess it met my expectations.
Expensive of changing your flight tickets ....
So expensive if u wanna change your flight....I probably won’t use aunt Betty again, besides, my flight tickets are not cheap, almost $1000 per person, anyway, I think I should order my tickets somewhere next time..,
The airline cancelled my flights, this agency contacted me. That is an appropriate. But made me worry coz it takes 3working days and when I checked booking reference, it's error. Just wondering if it close to travel days what will be...
The price is average or some flights are higher than other.
This is excellent.
I am booking online and find is easy to book online, the response is quick, simple fill up all details, also the next days received all information and confirmed e-ticket, all good, thanks Aunt Betty!
Cost me a day’s pay and responded to my complaint with a “Not our problem!”
Long story short, my flight was delayed for six hours and Aunt Betty was told this the night before (which I confirmed with the airline) and did not contact me. When I wrote to enquire why they told me it was the airlines fault - even though if you book through a third party the airline doesn’t contact you directly. When I emailed them back (twice) saying I wasn’t satisfied with their response I never heard back. Will never book with them again. Delayed flights are one thing, but their customer service is terrible.
I would never book with them again
I booked with aunt Betty as it was a good price but I really wish I hadn’t! They messed up my booking by putting Ms for my husband and then trying to get through to them was an utter nightmare! I tried to call over 30 times and then kept getting cut off! Then when I finally got through I advised them that I had proof to show I put Mr but they still made me pay $15 to amend it! It’s not about the money at all its just the fact that I emailed them straight away to advise them of their error yet I was made to pay as after 30 phone calls I had past caring! They would not refund me the $15, and they turned out to be quite rude! Also I asked to speak to a manager and was told there wasn’t one for me to speak to.
You will never book cheaper price
Cheaper price then others but you will never booking in successful for that price. Because when you tried to pay it's just error And restart again. And still error. We tried about nearly 10 time. No matter how many different credit card or phone or laptop. Same result. Never used again its just wasted time.
Good prices, no tricks
Was able to find the best price for my flights there, they also provide me with the real booking reference so that I can check my booking directly with the airline.
Do not recommend this agency.
The costumer service is very poor.
If you have any problem, they wont get back to you.
Need to chasing them.
So, again, I do not recommend this agency.
Still waiting for their help, but looks like it wont come.
I have contacted the Emirates as well, because we will fly with them, but unfortunately booked the ticket through this agency (and read the review just after booking. Bad luck.)
it was a good offer and excellent pricing. I was expecting reward points for the bulk booking though.
excellent ticket rate. I didn't get any gift or discount coupon for the booking. I felt sad for that since it was a 2 person 2-way ticket.
overall I am happy with the pricing offered by the site.
Dodgy booking process, avoid at any cost!
Didn’t accept CC payment at three attempts and diverted to Paypal automatically and charged me $48 extra more than a normal booking fee! Refused to refund saying it’s Paypal fees.
Poor service in responding to emails
I emailed about booking details being incorrect immediately after it had been processed and confirmed on 31st May. I received the normal response stating someone will be in contact “within 3 business days.” It is now the 7th June and I still haven’t received a response.
Now it’s two weeks until he time we leave for our flight and we still haven’t had our booking dealt with in the appropriate way. I will no longer support this company in future. The phone number is a Gold Coast, Australia number but calls are received in the Phillipines. The same is noted on the bank statement.
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