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Worst online travel agent .
Been waiting for the refund from my flights from April , been told 3 months but never got it until now . At first been told we need to pay cancellation fee for flights canceled by the carriers ( which is SQ) , flights have all been canceled due to Covid and we even gotten the travel ban from Australian government . Such a dodgy company, first and last time dealing with this company and flight center .
- Verified customer
Great pricing and happy with customer service
We found an excellent Business Class fare to London on Aunt Betty. As Covid struck we suspected we might lose all or at least some of what we paid but have just been fully refunded, minus a small admin fee. Yes we had to wait a long time but given the extraordinarily difficult times these companies are going through you really can't complain about that. Out of the numerous travel related companies we had to negotiate with over our six week planned and subsequently cancelled out trip, Aunt Betty was easily one of the better ones - they kept us informed, set realistic expectations as to when the refund would be made and have come good. We would definitely use them again.
Miracles can happen. I have finally been refunded from Aunt Betty.
After waiting 21 weeks and finding out from Singapore Airlines that they refunded my money back to Aunt Betty on 3 July (so Aunt Betty held on to my money knowingly for 10 weeks), I have finally recieved my refund. They did say I will get the whole $1334.00 back but I got $1316.00 instead. I am guessing the missing $28 was a credit card fee. To be honest I am just soooooooooooo happy I got most of my money back.
For those still waiting for a refund, please be persistant with them. I was like a dog with a bone.
I know one thing for sure, I will never book through an agent again.
Worst Agent you ever deal with
So i canceled my flights in march and after 2 weeks with so much hassling they issued us flight credit and we have receipt of credits. Now we like to book flights domesticly again and they saying we aren't allowed to use credits anymore . And worst customer exp. ever with operators who can't speak and understand anything. I have to take now case to current affair or customer department to get my hard earn money back. Please stay away with this dodgy business. They are totally rip off.
Thieves! Avoid at all costs!
Our Garuda flights were cancelled due to COVID and Garuda informed us that our fares had been promptly returned to Aunt Betty. Now 16 weeks since claiming a refund, still nothing! Their phone staff are extremely rude and dismissive. They sent details of my refund by SMS, refusing to confirm by email! Dodgy! And if they do eventually refund me, I was advised that about 75% of my refund is gobbled up in fees anyway! Have filed with Fair Trading because what they’re doing should be illegal. I’m very sorry that I used them, and feel sick that I also convinced 3 other families to book their same flights with them.
Will not ever to deal with Auntbetty again
Flight cancelled in May still waiting for uncertainty CREDIT voucher to be follow Up . Unable to email as email address not receiving new emails. Staff rude on phone and over talk you . Will not put you through to manager . I Will escalate This matter to higher organisation if still cant be solved .
Terrible customer service, staff with no brain
I will NOT use Aunt Betty in my entire life ever again. Calling customer service for a refund on the 1 September and advised them the original payment method has been canceled and also provided them with the updated bank detail for the refund process. JEFF from customer service asked to send them an email about it which I did. Called 1 week later and said the refund has been processed on the 2 Sept and was transferred to the original form of payment. Absolutely unbelievable, clearly they hired someone with no brain and no skills at all. They even accused I was lying that the original payment method was not cancelled because the payment did not bounce back. I mean seriously?
Avoid This Company At All Costs!
I understand these are unprecedented times but Aunt Betty's process for managing refunds is appalling and deceptive.
We have been waiting for a refund since March (despite the automated email saying it would take 12 weeks) - similar to other reviews, our airline has confirmed they refunded Aunt Betty over a week ago and when I call Aunt Betty they tell me the airline are lying and haven't processed the funds.
Also, the card we used to purchased the tickets has now expired, when we call and ask to update our card details on file so the funds...can be processed into the correct account, Aunt Betty say this is against their protocol and we need to wait for the funds to bounce back to their account, then we need to contact them (not sure how we will know when this has happened) to update our account details at that time - what an absolute joke. I'm starting to feel like these are all tactics of delay so they can drag the process out and keep our money. Do not book with this company.
No refund from these scammers
Chasing these guys from the last 22 weeks for the refund, every time they said it will take 12 weeks, now it 22 weeks running, but no response from these guys. also, confirm with the Singapore airlines, they already refund my payment to Byojet. But these guys do not want to refund in my account.
Wish I could rate zero star
It's been 18 weeks and still waiting for my refund for flight cancelled in April due to Covid19. Customer service are all liars...They claimed that have not yet received my funds from the airline, but my friend's family booked the same flights as mine received the refund 2 months ago from other small travel agent. Will never ever book the flight from them again.
- Verified customer
22 weeks and still waiting
My flights were cancelled in March and refunds requested back then. It is now 22 weeks since I requested a refund and still haven't received a cent. Those review below which claimed they received refunds in 12 weeks are either fake or the exception. Aunt Betty paid many people to write fake reviews on another review website - this was proven.
Over 12 weeks ago and after a few calls, I received an email from Aunt Betty saying that my refund was going to be processed but I had to wait 12 weeks, I thought this was just to shut my mouth, because this is the only information we all get.
Finally after 12 weeks waiting for my refund, this came thru, for those who are still waiting on this, don't give up, hopefully Aunt Betty will start refunding customers.
Cowards and absolute SCAM
Cowards! Waited 12 weeks now for our refund due to COVID-19. They now say it'll take over 18 weeks! We are waiting on over $3000 and during this time is extremely stressful as we need it. They have no means of contacting them, we have submitted several complaints to the ACCC and Department of Fair Trading. Will never use again nor flight centre. We are considering a class action if anyone else is keen?
Questions & Answers
When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.
I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.
With our shell credit I have if we are unable to use by the date will this be extended the date I was give was to be booked by Jan 2021
i haven't received my refund yet
booking reference ABY3284842
my email id
please arrange refund and confirm reply on email
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