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Trying to steal our money.
I understand they can only give refunds back if the airline does. But when they take a $50 processing fee to give you back your own money its a scam! Both my flights were in April 2020 and it's not November 2021. I've received one refund back and waiting on another but as much as they claim they'll be in touch as soon as they have your money back. They won't. I had to call them after months of waiting, only to find out they've had my money for a while. Felt like they're hoping people forget and they get to keep our money. Also a 12 week wait to hear back from them (or not) about your refund is ridiculous
Would give zero starts if possible
Absolute rubbish service! Paid extra for cancellation and then got charged almost double what was advertised on the site, no real explanation! Avoid at all costs if you want a good travel experience
Someone answer my call please
I just need to have access to my credit from 2 years ago to book a new flight. I cant login to use my credit, and they dont answer my calls i go on hold for hours..... I donno what to do really....its a nightmare, I hope soo we can get Aunt betty to court. Seriously....I m working on that.
Never use them. So unhelpful
Terrible! Never using them again! Got credit from a cancelled flight, no refund. Called them to book a new flight and was told i would receive an email with the new flight details in a few days. 2 weeks and 3 follow up calls later, realised they requested the wrong flight class eventhough I specifically asked everytime I called! Useless! Still haven't got my new flight details. Probably will not receive any email again and would need to call to follow up in 3 days. And they put me on hold multiple times, for ages! And then say oh we've sent in your request, every single time!!
Stay away do not use this company
So unprofessional rude have actually no idea how to help you will not give me MY money back even though it’s not my fault they could not provide their service.
No refund almost 2 years
No refund almost 2 years, I have received below email from Emirates but Aunt betty didn't accept my full refund.
Thanks for writing to us.
Sorry that I couldn't write back sooner.
We offer a full refund regardless of the fare type paid. The travel agency though has the control of your ticket. You still need to contact them to request refund.
In case you'll reconsider, we can also keep your ticket open for 760 days from original date of issue. You can rebook within the same zone at no additional cost.
I'm here if you have more questions.
I would give zero stars if I could
This is the worst travel agent I have ever dealt with - our original flights got cancelled in 2020. I'm now trying to rebook some of it with domestic flights - it is an absolute nightmare. They tick all the boxes, from just hanging up when it gets to complicated, to coming up with airlines policies why the credit can't be used all the way to putting the call on hold multiple time - so a simple domestic one way flight takes 1.5h to book. This is insane - never again - no matter how cheap they are!
Shockingly poor company and service
Booked flights in Feburary for December.
In November the departing l
Flights changed to 39 hours in transit rather than 24.
Aunt Betty said nothing could be done.
I called Qatar as the 24 hour flight is available, cant deal directly with the airline when through agency.
Poor and unreliable. Anyone else please be aware!
Worst service from Aunt Betty with rude customer service. Shame on Flight centre for running such a dodgy operation
If I could will have given them a negative rating. Last year we booked our Malaysian airlines tickets through Aunt Betty. Our flights were cancelled by airlines due to covid disruption and despite airlines offering full refund Aunt Betty kept saying they can only give us a credit. How dodgy is that? After repeated calls and emails we got nowhere and had no choice and we’re forced for a credit. Now rebooked/ got flights reissued and Aunt Betty keeping to their reputation have done a dodgy and booked tickets with only 20kg allowance whereas we ha...d originally 25kg checked in luggage and had requested the same. Again they are blaming airlines for this and airlines obviously is saying it is agents fault. Shame on you Flight centre and aunt Betty for making your customer life’s difficult. I sincerely hope you are forced crap down this dodgy operation .
Request a credit shell then a refund before my flight in march 2020 due to gov imposed travel ban, I have been led on for 1.8 years to be told that I forifet my ticket and will not be getting a refund?? This is what happens when you let corporations take over. I will fight this to the bitter end.
No refund almost 1.7 years on...
I booked my flight ticket with Aunt Betty in Feb 2020, and then COVID happened. Travel didn't look possible in the near future, so I asked Aunt Betty for a refund. They told me to wait, and I waited and waited. Asked again for a refund, and was told the Airline was not providing a refund. Checked with airline and they mentioned the agent had not submitted for refund, and airline is providing refund to everyone. Unfortunately, the refund application had to come from the agent so I went back to Aunt Betty. They keep repeating the same excuse that...airline is not providing refund even though I shared proof that the airline is willing to refund. I am not sure reason why Aunt Betty's locking down my funds and giving excuses for not refunding it. They seem to have lost their way in supporting their customers during this very difficult time. I don't think I am ever going to see my money again. Lesson learnt - book with the airline directly, at least they behave responsibly.
More than a Year waiting for a refund
Due to COVID we had to cancel our trip last year which we requested the refund, they offered a voucher so we took it but we found out that the voucher wasn’t for long so we requested the refund, we still waiting for our money back and it’s always the same answer patience! :( plus they said that the airline will keep $500 dollars fee? for what! We couldn’t travel! This is completely unacceptable. I will never use this company again.
LYING THROUH THEIR TEETH
- flight cancelled due to covid . told i would recieve a shell creidit for the $1000 plus dollars
-No email sent with shell credit values. Chased up over the last 6 months and still no email
-Finally get a CSR who states the full amount and expiry dates and said id call back in 2 days to book .
- Calls back in 2 days and credit is no longer available and they have the credit issued by the airline but becasue the airline is in voluntary adminstration cant issue credit . happy to issue the lesser flight amount of 261 but not the remaining 800.
- Basically said they had other customers to attend to and they needed to attend to them .
DO NOT USE THIS COMPANY!!!!! DO NOT TRUST THEM !!! FLIGHT CENTER SCAMMERS !!
Airport flooded so plane was cancelled
Asked to get a refund and they said I was tagged as no show according to airlines system so basically I missed my flight….
I confirmed with the airlines and they said I should be all good for refund nothing wrong with my ticket…
So basically they lied
Will never use again, refuses to refund my money
Bought a return ticket to South America in 2020 with Aunt Betty. Hubby bought the the exact same ticket with ByoJet. Covid happened and we weren’t allowed to travel.
Hubby got a full refund within 6 months and I’m still waiting a refund after 18months. Aunt Betty just refuses to give my money back, advising they can only offer credit to travel knowing international borders are close and you can’t use credit. Have been experiencing hardship and really needed my money. Total disrespect, never ever use them in any circumstances. I regret not...buying directly with Airline who confirmed a refund could be provided if purchase was made on their website. Lesson learned, i feel i’ve been scammed. I can’t believe a company that trades in Australia can steal your money and you have no right. Wish i had funds to take them to Court. The whole situation is unreal!!
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
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