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Would give zero starts if possible
Absolute rubbish service! Paid extra for cancellation and then got charged almost double what was advertised on the site, no real explanation! Avoid at all costs if you want a good travel experience
Someone answer my call please
I just need to have access to my credit from 2 years ago to book a new flight. I cant login to use my credit, and they dont answer my calls i go on hold for hours..... I donno what to do really....its a nightmare, I hope soo we can get Aunt betty to court. Seriously....I m working on that.
Never use them. So unhelpful
Terrible! Never using them again! Got credit from a cancelled flight, no refund. Called them to book a new flight and was told i would receive an email with the new flight details in a few days. 2 weeks and 3 follow up calls later, realised they requested the wrong flight class eventhough I specifically asked everytime I called! Useless! Still haven't got my new flight details. Probably will not receive any email again and would need to call to follow up in 3 days. And they put me on hold multiple times, for ages! And then say oh we've sent in your request, every single time!!
Stay away do not use this company
So unprofessional rude have actually no idea how to help you will not give me MY money back even though it’s not my fault they could not provide their service.
I would give zero stars if I could
This is the worst travel agent I have ever dealt with - our original flights got cancelled in 2020. I'm now trying to rebook some of it with domestic flights - it is an absolute nightmare. They tick all the boxes, from just hanging up when it gets to complicated, to coming up with airlines policies why the credit can't be used all the way to putting the call on hold multiple time - so a simple domestic one way flight takes 1.5h to book. This is insane - never again - no matter how cheap they are!
Shockingly poor company and service
Booked flights in Feburary for December.
In November the departing l
Flights changed to 39 hours in transit rather than 24.
Aunt Betty said nothing could be done.
I called Qatar as the 24 hour flight is available, cant deal directly with the airline when through agency.
Poor and unreliable. Anyone else please be aware!
Worst service from Aunt Betty with rude customer service. Shame on Flight centre for running such a dodgy operation
If I could will have given them a negative rating. Last year we booked our Malaysian airlines tickets through Aunt Betty. Our flights were cancelled by airlines due to covid disruption and despite airlines offering full refund Aunt Betty kept saying they can only give us a credit. How dodgy is that? After repeated calls and emails we got nowhere and had no choice and we’re forced for a credit. Now rebooked/ got flights reissued and Aunt Betty keeping to their reputation have done a dodgy and booked tickets with only 20kg allowance whereas we ha...d originally 25kg checked in luggage and had requested the same. Again they are blaming airlines for this and airlines obviously is saying it is agents fault. Shame on you Flight centre and aunt Betty for making your customer life’s difficult. I sincerely hope you are forced crap down this dodgy operation .
Request a credit shell then a refund before my flight in march 2020 due to gov imposed travel ban, I have been led on for 1.8 years to be told that I forifet my ticket and will not be getting a refund?? This is what happens when you let corporations take over. I will fight this to the bitter end.
Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful
No refund almost 1.7 years on...
I booked my flight ticket with Aunt Betty in Feb 2020, and then COVID happened. Travel didn't look possible in the near future, so I asked Aunt Betty for a refund. They told me to wait, and I waited and waited. Asked again for a refund, and was told the Airline was not providing a refund. Checked with airline and they mentioned the agent had not submitted for refund, and airline is providing refund to everyone. Unfortunately, the refund application had to come from the agent so I went back to Aunt Betty. They keep repeating the same excuse that...airline is not providing refund even though I shared proof that the airline is willing to refund. I am not sure reason why Aunt Betty's locking down my funds and giving excuses for not refunding it. They seem to have lost their way in supporting their customers during this very difficult time. I don't think I am ever going to see my money again. Lesson learnt - book with the airline directly, at least they behave responsibly.
More than a Year waiting for a refund
Due to COVID we had to cancel our trip last year which we requested the refund, they offered a voucher so we took it but we found out that the voucher wasn’t for long so we requested the refund, we still waiting for our money back and it’s always the same answer patience! :( plus they said that the airline will keep $500 dollars fee? for what! We couldn’t travel! This is completely unacceptable. I will never use this company again.
LYING THROUH THEIR TEETH
- flight cancelled due to covid . told i would recieve a shell creidit for the $1000 plus dollars
-No email sent with shell credit values. Chased up over the last 6 months and still no email
-Finally get a CSR who states the full amount and expiry dates and said id call back in 2 days to book .
- Calls back in 2 days and credit is no longer available and they have the credit issued by the airline but becasue the airline is in voluntary adminstration cant issue credit . happy to issue the lesser flight amount of 261 but not the remaining 800.
- Basically said they had other customers to attend to and they needed to attend to them .
DO NOT USE THIS COMPANY!!!!! DO NOT TRUST THEM !!! FLIGHT CENTER SCAMMERS !!
Will never use again, refuses to refund my money
Bought a return ticket to South America in 2020 with Aunt Betty. Hubby bought the the exact same ticket with ByoJet. Covid happened and we weren’t allowed to travel.
Hubby got a full refund within 6 months and I’m still waiting a refund after 18months. Aunt Betty just refuses to give my money back, advising they can only offer credit to travel knowing international borders are close and you can’t use credit. Have been experiencing hardship and really needed my money. Total disrespect, never ever use them in any circumstances. I regret not...buying directly with Airline who confirmed a refund could be provided if purchase was made on their website. Lesson learned, i feel i’ve been scammed. I can’t believe a company that trades in Australia can steal your money and you have no right. Wish i had funds to take them to Court. The whole situation is unreal!!
Careful With This Company
They will find any excuse to avoid giving your money back even when you are entitled to it. Excuse #1. They first blame the airline for not giving refunds at the time you requested it (fake, confirmed by the airline), What they are really doing at this point, is waiting till the end of the 1-year validity of your ticket, and then they come up with the excuse #2. Later they will say that now your ticket is expired which is funny because it means that before expiration, I could have applied for a refund but the answer I got before expiration was...excuse #1. finally, #3. After having no more valid arguments, they will say that the airline policy applied to them as an agent, is just like that. I know of other people who booked through another agent for the same airline, who were able to get a full refund without all this mess. Now, the only option I have is to decide before the 31st of December, the new dates of my flight. No one knows when we'll be able to travel again, which means that if by the date I decide to travel, the borders are still close, then I'll have lost my money.
Do yourself a favour and book with airline direct
Made getting a refund impossible during a Covid lockdown. Was a very distressing experience with the call centre who were borderline belligerent. If i could give zero stars i would. Never, ever again.
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
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