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Worst Agent you ever deal with
So i canceled my flights in march and after 2 weeks with so much hassling they issued us flight credit and we have receipt of credits. Now we like to book flights domesticly again and they saying we aren't allowed to use credits anymore . And worst customer exp. ever with operators who can't speak and understand anything. I have to take now case to current affair or customer department to get my hard earn money back. Please stay away with this dodgy business. They are totally rip off.
Thieves! Avoid at all costs!
Our Garuda flights were cancelled due to COVID and Garuda informed us that our fares had been promptly returned to Aunt Betty. Now 16 weeks since claiming a refund, still nothing! Their phone staff are extremely rude and dismissive. They sent details of my refund by SMS, refusing to confirm by email! Dodgy! And if they do eventually refund me, I was advised that about 75% of my refund is gobbled up in fees anyway! Have filed with Fair Trading because what they’re doing should be illegal. I’m very sorry that I used them, and feel sick that I also convinced 3 other families to book their same flights with them.
Terrible customer service, staff with no brain
I will NOT use Aunt Betty in my entire life ever again. Calling customer service for a refund on the 1 September and advised them the original payment method has been canceled and also provided them with the updated bank detail for the refund process. JEFF from customer service asked to send them an email about it which I did. Called 1 week later and said the refund has been processed on the 2 Sept and was transferred to the original form of payment. Absolutely unbelievable, clearly they hired someone with no brain and no skills at all. They even accused I was lying that the original payment method was not cancelled because the payment did not bounce back. I mean seriously?
Avoid This Company At All Costs!
I understand these are unprecedented times but Aunt Betty's process for managing refunds is appalling and deceptive.
We have been waiting for a refund since March (despite the automated email saying it would take 12 weeks) - similar to other reviews, our airline has confirmed they refunded Aunt Betty over a week ago and when I call Aunt Betty they tell me the airline are lying and haven't processed the funds.
Also, the card we used to purchased the tickets has now expired, when we call and ask to update our card details on file so the funds...can be processed into the correct account, Aunt Betty say this is against their protocol and we need to wait for the funds to bounce back to their account, then we need to contact them (not sure how we will know when this has happened) to update our account details at that time - what an absolute joke. I'm starting to feel like these are all tactics of delay so they can drag the process out and keep our money. Do not book with this company.
No refund from these scammers
Chasing these guys from the last 22 weeks for the refund, every time they said it will take 12 weeks, now it 22 weeks running, but no response from these guys. also, confirm with the Singapore airlines, they already refund my payment to Byojet. But these guys do not want to refund in my account.
Wish I could rate zero star
It's been 18 weeks and still waiting for my refund for flight cancelled in April due to Covid19. Customer service are all liars...They claimed that have not yet received my funds from the airline, but my friend's family booked the same flights as mine received the refund 2 months ago from other small travel agent. Will never ever book the flight from them again.
Not getting a refund
Have been trying to get into contact with Aunt Betty for MONTHS! No word on my $1700 refund since MARCH. Going to continue trying to contact but am really not happy with this experience.
Refusing to refund
Still holding my money and not refunding. I hope they go bust so I can hopefully claim on CC. Its been over 12 weeks as they promised. Definitely not returning
22 weeks and still waiting
My flights were cancelled in March and refunds requested back then. It is now 22 weeks since I requested a refund and still haven't received a cent. Those review below which claimed they received refunds in 12 weeks are either fake or the exception. Aunt Betty paid many people to write fake reviews on another review website - this was proven.
Covid refund processed
Flights cancelled just as countries began locking down. It took 14 weeks, but our refund has now been processed. Comms got better over time and AB followed through with refund.
Refund processed with no issues
My flight from Melbourne to Europe got cancelled in June due to covid. I requested a refund and have received it in full with no issues. It took about 12 weeks as stated but came through as promised.
Cowards and absolute SCAM
Cowards! Waited 12 weeks now for our refund due to COVID-19. They now say it'll take over 18 weeks! We are waiting on over $3000 and during this time is extremely stressful as we need it. They have no means of contacting them, we have submitted several complaints to the ACCC and Department of Fair Trading. Will never use again nor flight centre. We are considering a class action if anyone else is keen?
Worst customer service ever. Still waiting for my refund from April. Company needs investigating. Rude customer service and they try and avoid you being able to contact them. Made me feel like they were doing me a favour when I got through bye having to wait 12 weeks.
I phoned & requested a refund on my airfares on 26/4/20 as they had put me onto a different flight without my prior agreement, plus i didn’t really want to travel because of covid-19, they said they would refund the full cost ($3666) less $100 per ticket (that’s 3 tickets so -$300) i agreed, i expected $3366 but today i found they actually refunded the FULL amount ($3666) & didn’t take the $100 per ticket deduction. It’s taken a ridiculously long time but i’m super glad it’s over & i’ve got the money back!
As many others have found, Aunt Betty have stolen my money and continue making excuses to not refund my cancelled flights. Confirmed with the airline that Aunt Betty haven’t requested a refund from them yet despite Aunt Betty telling me they did over three months ago. AVOID AVOID AVOID.
20 weeks and still waiting
Waiting 20 weeks for refund on flights cancelled by Qantas. Have put complaint into Fair Trading. Will never use Aunt Betty, flight centre or Qantas again. Very shameful treatment of customer!
They Are Liars and cheats
I Have been waiting for a refund for a booking made with Singapore Airlines.
Aunt Betty advises that they have not received the refund from Singapore Airlines.
When I contacted Singapore Airlines they advised me that they had refunded the costs to Aunt Betty over 1 month previous.
They still have not refunded the $13000.00 tickets.
They also give You a complete run around when phoning them.
You cannot speak with anybody that can give you a resolution.
DO NOT USE THIS COMPANY.
Aunt Betty/Flight Centre = your worst nightmare
I booked an Emirates flight with my relatives. They booked direct with Emirates. I booked via Aunt Betty for the same flight thinking it is part of Flight Centre so should be better. How wrong was I. My relatives got a full refund 6 weeks ago even though we requested refund at same time. I still haven't received anything. We cancelled in MArch!
Initially Aunt Betty charged me $250 to process the refund; my relatives got charged nothing from Emirates to process refund. Since ACCC stepped in and told Flight Centre they will be taken to court wit...h legal action if they continue charging "refund processing" fees, Aunt Betty has waived the refund fee but they are still charging me the credit card fees, which my relatives got fully refunded back, even though the credit card company is refunding these back to Aunt Betty as part of the transaction refund - thieves. In summary, if you book with Aunt betty, you will be charged $250 processing refund fee (unless ACCC steps in for you), plus credit card fees, plus much much longer wait time to get back money (if I even get it back at all) - I have no idea how long as I still haven't gotten it back yet even though it's been almost 6 months since I requested the refund. If you book direct with the airline you get full refund with no fees withheld and cash refund much much quicker. Lesson learned - don't book with Aunt Betty or Flight Centre
Worst travel agency
I’ve waited over 12 weeks for my refund, they keep saying the airline hasn’t refund them so I have to wait, when you call they hang up!
$2670 and they won’t give me a refund for the insurance I purchased from them. Terrible!
Stock standard reply read of a cue card.
Booked to fly with Ethihad via AB.
Ethihad are now refunding most tickets for travel originating from Australia. Ethihad announced this in the media.
It took 3 calls to AB asking for a refund , ( I called the airline once to confirm my ticket was refundable ). Each time I called AB it felt like a script was being read to me, without evening looking at the circumstances surrounding my booking . Therefore , it was always the stock standard reply & when challenged AB consultants could not give me a fair and clear explanation as to why they wou...
Should be zero rating
Dishonest. Don't book with them.
Booked my return flights to the US . Couldn't fly beacuse of covid. Will not refund my fares. Tried to fob me off with , It will take 12 weeks to refund. Strange ! As it only took them two tenths of one second to take the moneh from my account.
I paid for airfares. I didn't fly. Not my fault. I should get my money back. How on earth can they think they should keep it ?
For what ? $ 2000 gone.
Horrible ,dodgy company. I hope they go broke. I really do.
Never ever again.
Will never book through Aunt Betty ( Flight Centre ) again
We had booked a return flight (Singapore Airlines flight departing May 20) through Aunt Betty . 14 weeks ago we went through the process of requesting a refund for the cancelled flight but apart from the acknowledgement of the request we have heard nil from Aunt Betty. The moral to the story is “don’t book through a travel agent”
I have been awaiting since march 15th for refunds from cancelled flights
This company is a scam n tell that many lies
Im tired of awaiting for my money
There is no reason to not refund me
Id never book again with this company ever again
No response and creating fake reviews
Paid for my tickets last year, got communication ONLY when it came from me, they won't bother to reach out to you.
My refund was apparently being processed and would take up to 12-weeks. -This was on April 4th, well over 12 weeks now.
My advice is to report them to the ACCC, hopefully they'll catch on and do something about it. Until then, keep calling and contact your bank about disputing the cost.
Noticed a sudden increase in the 5-star reviews for this terrible airlines; sure enough, these accounts were created on the day of the review, probably in an attempt to boost their review scores.
Aunt Betty ...More like Scrooge McDuck..
Like all the genuine travelers who paid up front for discount travel, in full, from back in 2019. Numerous calls and emails later and it’s Aug and still no refund. A good measure of a retailer is their refund actions, Fight centre and assoc companies are a DISGRACE... Will never trust them, not the first time to be caught out. Book direct with airlines in future, poor as they say.
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