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Aunt Betty
2.4 from 1,705 reviews · View Statistics
See the Best Booking Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    1.8 (648)
  • Customer Service
    1.8 (694)
  • Trip Completed Yes · No (788)
  • Ease of Booking
    2.6 (641)
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Angelica Franco
Angelica FrancoGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

More than a Year waiting for a refund

published

Due to COVID we had to cancel our trip last year which we requested the refund, they offered a voucher so we took it but we found out that the voucher wasn’t for long so we requested the refund, we still waiting for our money back and it’s always the same answer patience! :( plus they said that the airline will keep $500 dollars fee? for what! We couldn’t travel! This is completely unacceptable. I will never use this company again.

Transparency
2/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Gillian Lawrence
Gillian LawrenceSouth East Queensland, QLD
  • 2 reviews

LYING THROUH THEIR TEETH

published

- flight cancelled due to covid . told i would recieve a shell creidit for the $1000 plus dollars
-No email sent with shell credit values. Chased up over the last 6 months and still no email
-Finally get a CSR who states the full amount and expiry dates and said id call back in 2 days to book .
- Calls back in 2 days and credit is no longer available and they have the credit issued by the airline but becasue the airline is in voluntary adminstration cant issue credit . happy to issue the lesser flight amount of 261 but not the remaining 800.
- Basically said they had other customers to attend to and they needed to attend to them .

DO NOT USE THIS COMPANY!!!!! DO NOT TRUST THEM !!! FLIGHT CENTER SCAMMERS !!

Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Gracie Tosta
Gracie TostaSouth East Queensland, QLD

Will never use again, refuses to refund my money

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Ricardo G.
Ricardo G.Greater Melbourne (Metropolitan), VIC

Careful With This Company

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Do yourself a favour and book with airline direct

published

Made getting a refund impossible during a Covid lockdown. Was a very distressing experience with the call centre who were borderline belligerent. If i could give zero stars i would. Never, ever again.

Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No

TERRIBE SERVICE

published

I have been waiting for my REFUND for over 12 mths
There call centre are Terrible, heartless and have o compassion for customers in hardship… we will NEVER use them again

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Emma
EmmaLaunceston, TAS

DO NOT USE

published

DO NOT book with aunt betty they are useless. I booked a flight for a certain day and i have a screen shot that it is confirmed then they email me a completely different date! I called to ask about it and they said I booked it and it was my fault and I asked for an email address so I could email my screen shot and prove that it wasn't my fault and she started yelling at me saying she will change the date just tell her what I wanted. They are honestly rude and horrible to deal with do not book with them just don't do it!

Transparency
2/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights

Great Service

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
PMZ
PMZ
  • 4 reviews
  • 2 likes

Would avoid using in future

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Worse service ever

published

I waited for more than a year for the refund of my ticket that I couldn't use because Covid , called thousands times before.and I got no answer for the issue .

Transparency
1/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Mel
MelGreater Melbourne (Inner), VIC

I wish I didn't even have to tick one star

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
CHO
CHOPerth, WA

do not trust Aunt Betty!!

published

Disgraceful outcome after one year of waiting for our refund.
Aunt Betty is now asking us to deal directly with the Airlines to claim ticket cost (COVID related) and will not be involved anymore.

Why should we use Aunt Betty in that case?

very poor customer support - be ready to lose your money!!

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Booking Services

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john 1604
john 1604sydney
  • 15 reviews
  • 15 likes

covid 19 refund

published

it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Linda N.
Linda N.Kimberley, WA

HORRIBLE, SCAMMING THIEVES

published

I had a booking cancelled in March 2020 and December 2020 still havent been able to use voucher her as they claim it havent been processed yet, even though i have been sent a confirmation of the voucher. Now being talked to as if im a baby and not being listened to. They cut the voucher in half first and now denying me to get the remaining 1200$

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
rudy
rudyGreater Melbourne (Outer), VIC
  • 3 reviews

In good hands

published

Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Page 1 of 10

Questions & Answers

Belu F.
Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia
Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC
KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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