Aunt Betty

I have been ignored, when it comes to my refund.
My flight was cancelled because of the covid and when applied for refund it was approved. But never got my money back.
Have contacted them so many times and its been more than one year and they are not coming back with any answers.

I will never book with them again.

I have been waiting for my REFUND for over 12 mths
There call centre are Terrible, heartless and have o compassion for customers in hardship… we will NEVER use them again

DO NOT book with aunt betty they are useless. I booked a flight for a certain day and i have a screen shot that it is confirmed then they email me a completely different date! I called to ask about it and they said I booked it and it was my fault and I asked for an email address so I could email my screen shot and prove that it wasn't my fault and she started yelling at me saying she will change the date just tell her what I wanted. They are honestly rude and horrible to deal with do not book with them just don't do it!

So my trip to England was cancelled last year for obvious reasons. Aunt Betty converted the cost of the trip into credits and I was happy with this because I still wanted to travel. Unfortunately not much has been available and the credits were going to expire in December, i saw some reviews of people saying they had a bad experience and their credits werent refunded so I was quite anxious when emailing aunt betty. I was absolutely shocked with how smooth and easy it was, I simply said I wanted a refund and that was it they were more than happy...

Received a credit for 4 Virgin flights cancelled at start of Covid pandemic. Credit note received for total value of around $850.
Went to book one way flight at a cost of $255 and was advised I had to pay an additional $36 as the credit is per flight.
Absolutely ridiculous that I had to make an additional payment when I have credit already available. On top of that, there is a deadline to use the credit - which is reasonable but not when they restrict the use of the credit. The credit note also does not state this, it just states the full credi...

I waited for more than a year for the refund of my ticket that I couldn't use because Covid , called thousands times before.and I got no answer for the issue .

When international flghts were cancelled due to COVID, the communication process around credits was laughable. It took months for them to confirm that my money was held in credit.
When AUS-NZ borders reopened, i've attempted to book a flight, only to be advised it must be the same departing airport.
Second attempt when wanting to book same leg, it now also has to be the same airline (which is not flying AUS-NZ). Now, all of a sudden, I can use the credit for domestic flights in AUS.
None of this was ever communicated and is extremely frustrating.
Stay clear of this company - save your sanity and book directly with the airlines!

Worst travel company I've experienced. Flights were cancelled due to covid but Aunt Betty wouldn't provide any information or updates. They wouldn't even confirm the flights were cancelled even though Australia had closed it's borders and the flight wasn't going.

I tried relentlessly for over 10 months to get a refund but with no joy. Had to lodge a dispute with the bank & credit card and thankfully they were able to refund us the money. They provided Aunt Betty with one month to respond to the dispute but as expected, Aunt Betty never respon...

Disgraceful outcome after one year of waiting for our refund.
Aunt Betty is now asking us to deal directly with the Airlines to claim ticket cost (COVID related) and will not be involved anymore.

Why should we use Aunt Betty in that case?

very poor customer support - be ready to lose your money!!

They have the worst customer service system. I had booked a flight which required me a visa and even after enquiring about these people, they said I don't need one. Cutting the long story short, it's better to never do business with them.

it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.

I have been trying to arrange a letter from Aunt Betty by request of my travel insurer. I lodged the request in October and was told it would take some time (up to 12 weeks). I was patient, probably too patient, and called in January. I was told that my request had been denied. No one had bothered to communicate this to me prior to this call.

Request was lodged again and we commenced months of me ringing and being met with false promises that they’d contact me within 48 hours. They never did. Mixed messages from representatives. Half hearted ...

I had a booking cancelled in March 2020 and December 2020 still havent been able to use voucher her as they claim it havent been processed yet, even though i have been sent a confirmation of the voucher. Now being talked to as if im a baby and not being listened to. They cut the voucher in half first and now denying me to get the remaining 1200$

Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.

Do not use Aunt Betty, book directly with the airlines.

Aunt Betty will note refund your flights, will not provided communications of so called conversations.

The airline has confirmed the refund is to be completed on Aunt Bettys end, over 14 months in the making.