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Terrible Handling of Flight Credits - Stay Away!
When international flghts were cancelled due to COVID, the communication process around credits was laughable. It took months for them to confirm that my money was held in credit.
When AUS-NZ borders reopened, i've attempted to book a flight, only to be advised it must be the same departing airport.
Second attempt when wanting to book same leg, it now also has to be the same airline (which is not flying AUS-NZ). Now, all of a sudden, I can use the credit for domestic flights in AUS.
None of this was ever communicated and is extremely frustrating.
Stay clear of this company - save your sanity and book directly with the airlines!
I wish I didn't even have to tick one star
Worst travel company I've experienced. Flights were cancelled due to covid but Aunt Betty wouldn't provide any information or updates. They wouldn't even confirm the flights were cancelled even though Australia had closed it's borders and the flight wasn't going.
I tried relentlessly for over 10 months to get a refund but with no joy. Had to lodge a dispute with the bank & credit card and thankfully they were able to refund us the money. They provided Aunt Betty with one month to respond to the dispute but as expected, Aunt Betty never respon...ded to them. Calling Aunt Betty was useless, there was no email address to use and no live chat function. Kept promising me they would email me an update to let me know what was happening with my money - never did. PLEASE AVOID for your own sanity.
do not trust Aunt Betty!!
Disgraceful outcome after one year of waiting for our refund.
Aunt Betty is now asking us to deal directly with the Airlines to claim ticket cost (COVID related) and will not be involved anymore.
Why should we use Aunt Betty in that case?
very poor customer support - be ready to lose your money!!
Worst experience of my life!
They have the worst customer service system. I had booked a flight which required me a visa and even after enquiring about these people, they said I don't need one. Cutting the long story short, it's better to never do business with them.
covid 19 refund
it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.
Steer clear. Terrible communication.
I have been trying to arrange a letter from Aunt Betty by request of my travel insurer. I lodged the request in October and was told it would take some time (up to 12 weeks). I was patient, probably too patient, and called in January. I was told that my request had been denied. No one had bothered to communicate this to me prior to this call.
Request was lodged again and we commenced months of me ringing and being met with false promises that they’d contact me within 48 hours. They never did. Mixed messages from representatives. Half hearted ...apologies but no action. Information isn’t properly noted. I was given one opportunity to communicate via email after they emailed me. Any further emails were ignored. Now they’re telling me that too much time has passed for the airline to provide me the letter. I have pretty much grown a baby in the time since I lodged the request. I was given an email for complaints and the generic response is that the email isn’t monitored. The only way to contact them is by phone, they don’t take proper notes so having a paper trail would be good. The customer service has been appalling. Prior to this whole debacle, I contacted them regarding changing a flight to fly back home for my grandfather’s funeral. The representative requested a death certificate and he’d only been gone an hour. Truly insensitive.
HORRIBLE, SCAMMING THIEVES
I had a booking cancelled in March 2020 and December 2020 still havent been able to use voucher her as they claim it havent been processed yet, even though i have been sent a confirmation of the voucher. Now being talked to as if im a baby and not being listened to. They cut the voucher in half first and now denying me to get the remaining 1200$
In good hands
Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.
ADVOID AT ALL COSTS.
Do not use Aunt Betty, book directly with the airlines.
Aunt Betty will note refund your flights, will not provided communications of so called conversations.
The airline has confirmed the refund is to be completed on Aunt Bettys end, over 14 months in the making.
Issued Credit - Used Recently, Perfect..!
My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!
They never pay you back scam
They didn't refund our flight,they didn't give us a credit everything with covit 19, we lost 1300 dollars. They ripped us off when it was only fair we had some form of good will
They never pay you back
I had booked a flight from Australia to India (Roundtrip) in March 2020. My return flight got cancelled. I had requested for a refund and never received it yet. It is almost an year and their response is terrible.
Brilliant considering these times
Had about 6 trips over the last 12 months to get refunds for. The last one(Thai business) came through today. Great effort considering Thai is going through bankruptcy proceedings. Nothing but praise for Aunt Betty/ BYO. Just be patient and speak courteously to the staff. They’re doing it tough too.
Worst customer service. Total scam.
This travel agent has been really difficult to deal with. I had a flight with them last year which was cancelled due to Covid, and have since had numerous conversations with them trying to use the credit. Always results in them trying to charge me an exceptional amount of additional cash. They don't answer questions clearly and get aggressive when you ask. They make up rules that don't align with the airline's. Would not recommend booking with this company.
great customer service and helpful staff
booked a flight without confirmation. call ab and was assisted by helpful and patient staff member. Pleased with the results. Thank you very much. Will book through ab again! All the best.
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
Get an answer from our members and Aunt Betty representatives
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