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I wish I didn't even have to tick one star
Worst travel company I've experienced. Flights were cancelled due to covid but Aunt Betty wouldn't provide any information or updates. They wouldn't even confirm the flights were cancelled even though Australia had closed it's borders and the flight wasn't going.
I tried relentlessly for over 10 months to get a refund but with no joy. Had to lodge a dispute with the bank & credit card and thankfully they were able to refund us the money. They provided Aunt Betty with one month to respond to the dispute but as expected, Aunt Betty never respon...ded to them. Calling Aunt Betty was useless, there was no email address to use and no live chat function. Kept promising me they would email me an update to let me know what was happening with my money - never did. PLEASE AVOID for your own sanity.
do not trust Aunt Betty!!
Disgraceful outcome after one year of waiting for our refund.
Aunt Betty is now asking us to deal directly with the Airlines to claim ticket cost (COVID related) and will not be involved anymore.
Why should we use Aunt Betty in that case?
very poor customer support - be ready to lose your money!!
covid 19 refund
it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.
HORRIBLE, SCAMMING THIEVES
I had a booking cancelled in March 2020 and December 2020 still havent been able to use voucher her as they claim it havent been processed yet, even though i have been sent a confirmation of the voucher. Now being talked to as if im a baby and not being listened to. They cut the voucher in half first and now denying me to get the remaining 1200$
In good hands
Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.
ADVOID AT ALL COSTS.
Do not use Aunt Betty, book directly with the airlines.
Aunt Betty will note refund your flights, will not provided communications of so called conversations.
The airline has confirmed the refund is to be completed on Aunt Bettys end, over 14 months in the making.
Issued Credit - Used Recently, Perfect..!
My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!
They never pay you back scam
They didn't refund our flight,they didn't give us a credit everything with covit 19, we lost 1300 dollars. They ripped us off when it was only fair we had some form of good will
Terrible to communicate with.
They are very difficult to deal with and delayed the process. The flights went up and it costs us more money. Terrible service would not recommend this company to anyone
Impossible to work with.
Flights were cancelled in December as part of the Covid restrictions and Aunt Betty would not issue a refund - only credit. They do not give you a code or anything that can be used at check out. The only way to claim the credit is to email them and they will call you during a window between 7am and 7pm. No direct number. If you are unable to answer the call when they call, that's it you're screwed. If you call back the number they called on you get an "unfortunately, the number you have called is incomplete or incorrect" message. It's now been ...4 days since I've tried to use my credit and they have called only called once despite multiple emails asking to call back. Their entire plan seems to be not to give refunds and then make it impossible to use credit so people just give up.
Travel with Aunt Betty
It hasn't been easy applying for a refund/credit due to Covid-19. Although, after many conversations via email and phone my request has been considered and approved. However, in future I will be using my local travel agent to avoid some of the issues I have encountered re requesting my refund via Aunt Betty.
I would like to thank Dike for his professionalism and prompt work and assistance with my query today.
He was pleasant, polite & patient and provided clear advice.
PS: They stated I'd receive the refund within 12 weeks however going by all the negative feedback I'm reading on this site, I could be waiting well and truly beyond the timeframe.
I had a booking with this company for flights valued at $525, which were put into credit due to flight cancellations because of covid. Aunt Betty claims it is not charging any fees for changes / cancellations, as is the airline. However, I now try to book $410 worth of flights online with my credit voucher, but there is no way to book online and use the credit voucher. You have to ring Aunt Betty, and they want $575 for flights that I can buy online for $410. So much for no cancellation fees.
Update 1: After declining the above offer, i rang ba...
Will Never Use Again, Impossible To Communicate With
Booked Air fares with AUNT BETTY online travel booking service, part of the Flight Centre Group. When Covid hit, they were impossible to communicate with. Eventually our flights got cancelled by the airline.
They were still impossible to communicate with, did not respond to email or calls. Only sent generic emails offering a credit, without providing any info about the conditions. In the end I had to lodge a complaint with NSW Fair trading, who contacted Aunt Betty, and they then responded offering a full refund which I got 10 weeks later. Extremely poor communication, and non existent customer service.
I have learned a lesson you book direct not though a travel agent. very hard to get anything done dealing with a second party.I understand it is not easy for them either but we will be direct in the future.
Overseas trip refund
Worst company i have ever dealt with. Not helpful when you call and refused to make any arrangement for a refund of the ticket booked for the trip that never happened and apparently it was myself who cancelled the trip. Hahahaha. Be very careful with this bunch never again
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
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