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Aunt Betty

Aunt Betty (page 2 of 74)

2.5 from 1,689 reviews · View Statistics

Reviews

  • Transparency
    1.8 (777)
  • Customer Service
    1.7 (832)
  • Trip Completed Yes (94) · No (750)
  • Ease of Booking
    2.6 (760)
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Ane

AneSydney, NSW

RIP OFFFFF

published

Our flights had to be cancelled due to Covid. On the phone for such a long time only to be sent an email saying to call them when I am ready to rebook. I called in today and the caller I had was so rude when I tried explaining something to her she would try to talk over me. Because she didn't like how I spoke to her she left me on hold for a long time and then tried to make me pay an additional $300 per person due to tax and fare difference. My voucher was less than the flights online and she said those are discounted prices and was then told to pay for a brand new fare if I don't want to pay for the fare difference. Would never go back to these rip offs.

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bpiyush

bpiyushSydney, NSW

Not helpful once they have your money.

published

Due to Covid-19, and changes by airlines on their flights its impossible to get in touch with AuntBetty. I am getting email changes and reminders from them and if you do not agree to these its near impossible to contact them. Their Customer page is near useless. I realise they migh be inundated by queries but they need atleast an email one can contact them on

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Mark J

Mark JGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

MIGHT HELP YOU GET A REFUND

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Do not ever do notttttttt go with AUNT BETTY!!!!!!!!!

published

Incompetent staffs who are not able to process anything and keep repeating "as per policy.. " "as per policy...". Please stay away from this website, do not ever go near them

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After 10 months still no refund

published

Here I am in January still with no refund from a March trip. In March they said it would take up to 12 weeks - that seemed a long time then. Here I am in January and nothing has progressed. They no longer accept emails, dont answer their phone for hours. Its time for the authorities to do something about this firm.

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MDS

MDSNew South Wales

  • 2 reviews
  • 3 likes

REFUND? WHERE IS MY MONEY!

published

Cancelled due to covid. Impossible to contact "Our call centre in the Philippines is closed due to covid"! And, is there no alternative?
Give this Flight Centre offshoot a big miss....and Flight Centre too, for that matter. No duty of care whatsoever.

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Sid B.

Sid B.South East Queensland, QLD

Scammers

published

Never ever book through these jokers! There is no customer care whatsoever. During COVID they stopped attending their calls and didn't even have an email address on their website they could attend to. They have morons on customer care who are very rude sitting in some third world country and lie on the phone. They basically stole my money and gave me zero refund.

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Jam Aika D.

Jam Aika D.South East Queensland, QLD

Bad customer experience

published

It is hard to contact them. Booked with them and they haven’t gave my refund back. They provided me credit shell but will expire this Jan 2021. Couldn’t email or call them.

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The greatest ever

The greatest everSydney, NSW

  • 2 reviews

USA scammers operating in Australia

published

Really a joke. Scammers. Never book a flight with them. Uncontactable! No customer care and misleading services. May be a minus 2! Stay away from them. Will never book with them again

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KLA

KLAGreater Melbourne (Inner), VIC

Gift card what gift card!

published

Due to covid our flight got cancelled. We were advised later that we had a credit of $4312 we could use up to Dec 2021. I was happy to let it sit until this crisis is sorted. However this month we were advised we could use some or all for gift vouchers. I chose $1000 jb vouchers which were to be emailed on the 17th Dec. Nothing arrived. I rang on the 20th but was on hold for over an hour and didn't get through. Today I rang just after 7am and get an automated response which keeps saying "ring next business day". Can't even email them. What now?

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Syed A.

Syed A.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified

Can't access their website anymore and they dont respond to my emails. They have my money with them

published

I can't access their website it says access denied Since few months and they used to respond to my emails but they have stopped answering my emails. They are neither refunding nor booking another flight back home I have no contact with them this is ridiculous to stop customers from accessing their site.

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Kris

Kris

  • 2 reviews

Avoid Aunt Betty at all cost

published

Firstly, the flights got cancelled on us this year due to COVID and they will not refund our tickets back at all and gave us approx. $2000 worth of credits as the flights costed that much then. Secondly, because they forced us to use the credit instead we decided to book a flight to Brisbane from Melbourne at 8am, 21st of December. These guys did not SMS nor email us that the flight have change at all to 7am. So now we missed the flight. They will literally screw you over like no tomorrow over and over again. It is ashame that we can't give them a zero star for these scammers.

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brigette

brigetteSydney, NSW

  • 2 reviews
  • 3 likes

They ripped me off my Myers voucher

published

They offered me a gift voucher through Myer and so I took it as I was desperate for some sort of refund. I never received the voucher $4k gone ripped off. I called them how many times I have lost count and they claimed that they sent me the voucher. I have never received it. I’m going to consumer affairs this is ridiculous

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Sabrina T.

Sabrina T.Greater Melbourne (Inner), VIC

  • 2 reviews
  • Verified

WORST!!!!

published

When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.

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sjoh

sjoh

  • 2 reviews

never again

published

Flight cancelled due to covid, gave me voucher that I can't really use until god knows.

Never again I will book through these travel agency, I will just go directly to airline.

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Stef

Stef

  • 2 reviews

No action

published

Cannot seem to get Aunt Betty to follow up my 8k refund which I've been waiting for for 6 months now. Keep getting told they are waiting for the airline, but they seem reluctant to follow up. When I rang the airline direct they said they had not received a refund request from Aunt Betty. When I spoke to Aunt Betty again they said the airline won't have a record because the refund has been requested under a "different process". 6 months and waiting.....no end in sight.

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Konstantin A.

Konstantin A.Sydney, NSW

Issued voucher which couldn't be spent

published

I've got tickets in March and had to cancel them because of COVID. Aunt Betty issued me a voucher few month later as a refund. However when I tried to use this voucher to buy tickets, it didn't work. I had to give them a call where they told me that the voucher is "not ready for activation" and I have to buy tickets in cash this time.

I asked for a refund and they promised me to refund money instead. However a few month later I've got another voucher instead of a refund! Moreover this voucher could be used only before 31 Dec! It was promised that the voucher, however I had to wait 30 minutes on phone to reach the operator to discuss a refund!

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Sarah H.

Sarah H.Australian Capital Territory

  • Verified

Incompetent staff who will try to scam you

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Pathetic customer Service

published

My flight got canceled from the airline end and it is Aunt Betty's responsibility to advise us of the cancellation which never happened!. When I found out about the cancellation when I randomly checked my Booking, I called them up asked up next options, they have no clue what to do. They said someone else will call me back in 24 hours, which never happened! I called them 2 days later, the support staff had no clue what to do and asked us to contact the airline directly. The airline cannot assist us because it's booked by a travel agent! Never buy anything from Aunt betty. absolutely pathetic service!

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Sam

Sam

  • 4 reviews

Disgusting Customer Service

published

This company have been the absaloute worst to deal with in my efforts to try and get any information regarding my flight refunds and utilising my credit to rebook my flights.

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Page 2 of 74
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Questions & Answers

Belu F.

Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia

Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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