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Stay away very unprofessional
They plain and simply refuse to refund my money !! The call center staff are rude they talk over the top of you and refuse to give their name or put you through to a manager.
STAY AWAY from this company.
Still waiting for a refund for a canceled flight in April 20 - Update - Received Refund finally
Very very poor communication from Aunt betty. I have been patient as I understand that it's a hard time, but it looks like they are taking me for a ride. I booked a flight via Singapore airlines for April 20 and a return for June 20. The flights were canceled by the airline and a refund was provided by the airline, but I have still not got it. when I finally got someone online, they told me it would be processed in 3 weeks and its been over 4 months and still no news. I hate it that they don't communicate, I mean how difficult is it for them to keep us updated. They have lost me as a customer and I will make a Consumer Complaint.
DO NOT USE!!!!!
ANGRY IS AN UNDERSTATEMENT.
Had to hang up on 2 customer service agents as they didn't have a clue what was going on, they were charging us $500 more than advertised on their website and $300 more than the Qantas fight finally managed to book a flight but never received a confirmation.
Our friend calls the next day to book her flight too as she was doing slightly different dates and the lady on the phone confirmed our fights back THAT WERE WRONG.
We call up again were hung up on 3 times as they didn't want to deal with a mistake from a co...lleague finally get through to someone else who puts it under "investigation" even though it is there mistake and hasn't bothered to just change to flights to the normal date. Horrible horrible company.
Our flights had to be cancelled due to Covid. On the phone for such a long time only to be sent an email saying to call them when I am ready to rebook. I called in today and the caller I had was so rude when I tried explaining something to her she would try to talk over me. Because she didn't like how I spoke to her she left me on hold for a long time and then tried to make me pay an additional $300 per person due to tax and fare difference. My voucher was less than the flights online and she said those are discounted prices and was then told to pay for a brand new fare if I don't want to pay for the fare difference. Would never go back to these rip offs.
Not helpful once they have your money.
Due to Covid-19, and changes by airlines on their flights its impossible to get in touch with AuntBetty. I am getting email changes and reminders from them and if you do not agree to these its near impossible to contact them. Their Customer page is near useless. I realise they migh be inundated by queries but they need atleast an email one can contact them on
MIGHT HELP YOU GET A REFUND
I've had a similar experience although clearly not as bad as some in getting a refund, the details of which are in a review I posted a week or two ago. Feeling I was getting nowhere with Aunt Betty (getting the usual diatribe about the refund going through the process etc etc) and with Qantas unwilling to help I tried what I thought was the only other option and lodged a complaint/chargeback with my credit card provider (Bendigo Bank MasterCard Debit Card). They said that is was well outside the normal timeframe to do a chargeback (100 days fro...m date of purchase) but due to the nature of the purchase would consider if they could assist me and would advise me if they couldn't/wouldn't. Never heard back from the bank but within a week or two of approaching them re the chargeback the money from Aunt Betty has miraculously been refunded. Coincidence? maybe but I doubt it. If you purchased your tickets with a credit card (whether a credit or debit one) I suggest you approach your card provider for assistance.
Do not ever do notttttttt go with AUNT BETTY!!!!!!!!!
Incompetent staffs who are not able to process anything and keep repeating "as per policy.. " "as per policy...". Please stay away from this website, do not ever go near them
After 10 months still no refund
Here I am in January still with no refund from a March trip. In March they said it would take up to 12 weeks - that seemed a long time then. Here I am in January and nothing has progressed. They no longer accept emails, dont answer their phone for hours. Its time for the authorities to do something about this firm.
REFUND? WHERE IS MY MONEY!
Cancelled due to covid. Impossible to contact "Our call centre in the Philippines is closed due to covid"! And, is there no alternative?
Give this Flight Centre offshoot a big miss....and Flight Centre too, for that matter. No duty of care whatsoever.
Never ever book through these jokers! There is no customer care whatsoever. During COVID they stopped attending their calls and didn't even have an email address on their website they could attend to. They have morons on customer care who are very rude sitting in some third world country and lie on the phone. They basically stole my money and gave me zero refund.
Bad customer experience
It is hard to contact them. Booked with them and they haven’t gave my refund back. They provided me credit shell but will expire this Jan 2021. Couldn’t email or call them.
USA scammers operating in Australia
Really a joke. Scammers. Never book a flight with them. Uncontactable! No customer care and misleading services. May be a minus 2! Stay away from them. Will never book with them again
Gift card what gift card!
Due to covid our flight got cancelled. We were advised later that we had a credit of $4312 we could use up to Dec 2021. I was happy to let it sit until this crisis is sorted. However this month we were advised we could use some or all for gift vouchers. I chose $1000 jb vouchers which were to be emailed on the 17th Dec. Nothing arrived. I rang on the 20th but was on hold for over an hour and didn't get through. Today I rang just after 7am and get an automated response which keeps saying "ring next business day". Can't even email them. What now?
They ripped me off my Myers voucher
They offered me a gift voucher through Myer and so I took it as I was desperate for some sort of refund. I never received the voucher $4k gone ripped off. I called them how many times I have lost count and they claimed that they sent me the voucher. I have never received it. I’m going to consumer affairs this is ridiculous
When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
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