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Aunt Betty

Aunt Betty (page 2 of 7)

2.5 from 1,692 reviews · View Statistics

Reviews

2.5

100 reviews
  • Transparency
    2.1 (71)
  • Customer Service
    2.2 (82)
  • Trip Completed Yes (95) · No
  • Ease of Booking
    3.2 (87)
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Maria
MariaWestern Australia
  • 2 reviews
  • 3 likes

Don’t reserve seats!

published

I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Anup
AnupHobart, TAS

Terrible service!!!!

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Eoin M.
Eoin M.
  • 2 reviews
  • Verified

Scumbags

published

Charging myself and my girlfriend 1000AUD for no reason airlines fully refunded our money now they steal it. Honestly hand on heart these at the worst company I have ever had a dealing with. Do not book with them scum on earth for robbing from people during a time of a global crisis.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Flight cancelled

published

Disgusting customer service our flight was cancelled from Phuket to Singapore no notification from Aunt Betty. Forced to buy another flight back to Sydney. I asked for a refund Aunt Betty wanted to charge me $250 per pax for cancellation fee. Disgusting will not use you ever again

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights

Do not use this company!!!

published

Unable to contact them. No offer for refund for our flights being cancelled from the airline. And they’re telling me I have to pay to get my equivalent amount back for the flights, but they can’t tell me how much that is in a dollar amount. Worst travel agency.
A credit does not work for us as we took 3 months off work for this trip, we will not be able to take any time off work for quite a number of years now.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
  • Verified

Terrible costumer support!

published

I never felt insulted in my life! I know that due the Covid-19 was really hard but I've been trying to get back home since the begining of march, the costumer support from Aunt betty didn't help at all!
I've tried to change my flight first they said there was no flight. I contact latam directly and I got a flight back home the next day. I ask to cancel my flight then, did the form and my flight still not cancelled! And they still wanna ask for 250 dolars fee!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Helder F.
Helder F.South East Queensland, QLD

Worst experience ever

published

My mum wanted to visit me in Australia, bought a return ticket when it was time to return took my mum to Brisbane Airport the reservation didn’t existed but worst the airline wasn’t flying from the airport anymore.
No email or any communication from Aunt Betty confirming change, support line did nothing had to spend $1300 in a new ticket, file a complain and a refund on the website a month passed and no reply.
Spent hours on the phone trying to get someone to solve the issue and still nothing.
Worst experience in the history of travelling.

Don’t let the ‘part of flight center group’ fool you

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights

My flight was cancelled 2 weeks ago, still waiting for Aunt Betty to contact me...

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Romi T.
Romi T.Sydney, NSW

A greedy company to avoid

published

I booked my flights with ANA via AuntBetty. Flight got cancelled because of covid-19. Airlines refunding in full but this greedy company decided to keep my money. They don't take phone calls, they REMOVED email from their website. They want to carry out one way communication via noreply emails.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Sam79
Sam79AU
  • 3 reviews
  • 2 likes

Highest level SCUM

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Michelle L.
Michelle L.
  • 2 reviews

Profiting off a pandemic

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Nick
NickGreater Melbourne (Inner), VIC

Stay clear- pay the difference for a reputable group

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
SJN
SJNSydney, NSW

Terrible , not responsive at all.

published

My flight was cancelled 2 weeks prior to my flight and I was calling them and sending email everyday to find a differeny flight but nobody answered the phone or my emails till 2 nights before flight .So I had to buy a ticket 3 times more expensive.Terrible service.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights

Absolutely shocking company ..

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
Anita O.
Anita O.Greater Melbourne (Metropolitan), VIC

Terrible!!! Unable to even contact!!!

published

Aunt Betty, we all know your swamped with calls to cancel. However, it's ridiculous to be on hold for an hour only to hear 'the number you've dialed is no longer in service'?! Parents are overseas in Canada and need to get them back ASAP but aunt Betty not even responding to email? How do I change flights? Terrible situation and Aunt Betty not offering any assistance!!!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Page 2 of 7
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Questions & Answers

Belu F.
Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia
Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC
KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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