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SCAM! Dont book with BYOjet/Aunt Betty!
Aunt Betty is a scam. Till date we have not receive our refund for ABY2908392 which as told was put in before May. The flight was via Qantas. Never book with BYOjet or Aunt Betty because you will never get your money back. They claimed Qantas is holding it up but it was not true. We cancelled another Qantas flight booked via Mix and Match and the refund was in within a week. Their Manager processed the refund on the spot. There is no way to reach Aunt Betty/BYOjet. Never book through agents, they charge sky high cancellation/rebooking fees, book direct with the airlines.
Horrible company with the worst customer service
I was told that my flight in March 2020 to and from the US will be on credit for the amount that I have paid for. My flight then got cancelled and Aunt Betty had NO support in getting me home and not being able to use the credit to get a flight out back to Melbourne (I had to cough up an additional $1.5k for a single flight back).
Months of not hearing from them on what they are going to do with the unusable 'credit' or refund, I called them up to check and they said they have refunded half of the flight price since I've used one way already. ...
Worst customer service ever experienced.
Worst customer service ever experienced. The employee refused my request to speak to the manager and hung up on me. I requested a refund as my credit voucher expires in January 2021 but due to COVID international flights will still not be possible. Aunt Betty does not have a clue if they can provide me with a refund.
Accepted payment for flights that were canceled within 24hrs. When questioned over the phone multiple times about re booking or cancellations was told flights were none refundable and dont count for cancellation and no flights to be rebooked for over 3 weeks. When asked how it can be cancelled withing 24hr was told just because we advertise flights and take full payment doesn't mean you will be able to go on your flight.
Aunt Betty is a joke!
Aunt Betty is an absolutely shocking third-party online travel agent with minimal customer service, horrible attitude and an utterly unprofessional culture of tardiness and nastiness. The airlines has already refunded my tickets, yet Aunt Betty still refuses to pay out the refunds after months of waiting. I'm that sort of person who hates writing reviews. As such, I am feeling obligated to offer anyone who is reading this post a heads up - I have learnt my lesson and upon COVID normal, I will book directly with the airlines.
Thank you Marvin @ Aunt Betty
After previously writing a review for a refund from Aunt Betty and being very disappointed I have finally had some luck. Originally I received no itinerary and no AB reservation number that had gone on since 24th Feb 2020 today I phoned Aunt Betty and everything was finally sorted out by Marvin over the phone! Credit where credits due he did a wonderful job sorting this all out and I will receive my refund in 12 wks. Thank you Marvin from Cheryl
Responsive and quick refund
Received our refund for flights booked for Singapore Airlines within weeks of requesting it. I was worried when requesting it after seeing all the negative reviews but it seems like the issues people are having are more with the airline not refunding Aunt Betty than Aunt Betty themselves. The flights, if they’d gone ahead, were well-priced and the booking process was smooth. I’d recommend Aunt Betty to anyone and again really appreciate Jhubei‘s clear and timely emails. They did a great job and hopefully everyone can remain patient in this tough time because Aunt Betty aren’t doing anyone wrong and are clearly doing their best!
Horrible customer service
Due to coronavirus, my international flight from Australia to Bali was cancelled back in March. Since March I have been attempting to organise a refund. A voucher has been provided which expires in January 2021 but due to the pandemic, international flights will still not be possible. Upon asking for an extension for the voucher due to the circumstances I was advised that aunt Betty wasn’t sure and that I should continue calling back until my voucher expires in January. And if they still don’t have a solution by then, I will lose my flight credit. Staff were very rude on the phone, and I do understand that staff numbers are low, but to be attempting to find a solution for 8 months, this is just horrible service.
Never book via Aunt Betty again
I booked 4 tickets for my family to travel to Sri Lanka (SL) on 01st April 2020. on 18th March 2020 SL closed its airport. Malaysian Airlines offered a full refund or credit and I asked for full refund via Aunt Betty on 20th March 2020. They unilaterally granted me travel credit when I clearly asked for a refund.
Spoke to Malaysian airlines office and they do not offer refunds on their Current policy. But if Aunt Betty asked for the refund in March (when I sent the email) I would have got it.
Spoke to Aunt Betty today and they do not have a c...
Waiting for my refund after 6 months of logging it
I booked my flights in January 2020 to travel in June.
Of course with Covid, the flights were cancelled, so I logged i refund in May, they said it was taking them up to 12 weeks to refund the money to costumers, I have called several times, they said they are waiting for the airline.
I am still waiting, Its been 6 months since i apply for the refund. I need my money back now!
All sorted in a timely manner
Like many others, I had to ask a refund for my family trip to Italy. It took a while? Yes, but they have never said it would be quick. Did they respond to my requests? Yes, all the times. Did they send email in regards to the present stage of refund steps? Yes. Did the ever hang up on me or were ever rude? No. It was very confusing at the very beginning, but eventually they did what I asked them to do.
Why haven't you refunded your customers? You are legally obliged!
I requested a refund at the beginning of April 2020 for flights to the value of $2,300. I have followed up at least 10 times and been given varying advice. Sometimes I have been told I will not be getting a refund, sometimes I'm told it's being processed now, and other times I'm told the airline has not released the funds yet. This service is absolutely abhorrent in a year when individuals have has such sever e financial impacts. It is our right to receive a refund according to the ACCC. If anyone knows how we can hold Aunt Betty accountable, please get in touch.
Worst customer service. They think its OK to just hang up on people
Just spoke to [name removed] (if that was her real name) from Aunt Betty. Very very rude and just hung up on me. Worst customer service ever experienced. This was probably my 10th time following up my refund which was for tickets purchased in Feb 2020 and apparently refund was approved in June 2020. 5 months later and no refund and no approximate time frame. Terrible company.
Covid 19 refund
I booked my flight back in January and applied for a refund in June. Aunt Betty provided email updates regularly to keep me informed in regards to the delay as they were awaiting refunds from the airline. I received a refund today for the full amount. I am so pleased with the communication throughout such a crazy period and despite the delay, grateful for the fact I was lucky enough to receive a refund. Please be patient with them as the process was very easy, and the delay can only be expected at this time. Will definitely book via this service again.
Refund not processed after flights cancellation
Paid for our flights in early February 2020. Flights were cancelled in June 2020. Still waiting for refund. Repeated requests for status of refund were ignored. What is going on?
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
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