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Aunt Betty
2.4 from 1,704 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

2.5
100 reviews
  • Transparency
    2.2 (75)
  • Customer Service
    2.4 (87)
  • Trip Completed Yes (100) · No
  • Ease of Booking
    3.3 (92)
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Unknown
UnknownGreater Melbourne (Inner), VIC

Worst experience of my life!

published

They have the worst customer service system. I had booked a flight which required me a visa and even after enquiring about these people, they said I don't need one. Cutting the long story short, it's better to never do business with them.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Amy
Amy North Western Region, NSW

Steer clear. Terrible communication.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Amy
Amy
Santosh
SantoshMetropolitan Adelaide, SA

They never pay you back

published

I had booked a flight from Australia to India (Roundtrip) in March 2020. My return flight got cancelled. I had requested for a refund and never received it yet. It is almost an year and their response is terrible.

Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Syed A.
Syed A.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Can't access their website anymore and they dont respond to my emails. They have my money with them

published

I can't access their website it says access denied Since few months and they used to respond to my emails but they have stopped answering my emails. They are neither refunding nor booking another flight back home I have no contact with them this is ridiculous to stop customers from accessing their site.

Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Very pleased

published

When we were unable to travel due to covid aunt Betty organised a refund for us with no hassle.
It was really appreciated how simple the process was. We were informed of the processing time frames and whilst the time frame was not quick it was accurate. This was better then some airlines we booked directly with

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights

Waiting over 7 months for refund

published

I had a cancelled flight in March due to Covid and have been waiting since the day after for a refund. It still hasn't been processed. They have terrible customer service and will never use them again. They kept giving me the wrong information.

Incentivised Review No
Trip Completed Yes
Booking TypeFlights
gadget709765
gadget709765sydney
  • 16 reviews
  • 11 likes
  • Verified

Received Multiple emails flight cancelled, nearly 2hr To speak to someone then get asked sensitive And Rude questions

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
MOMINUL
MOMINULSydney, NSW

Not good at all

published

Very unprofessional, customer service is terrible, stay away from them, I booked a ticket with them and flight cancelled and they are trying to give voucher not refund my hard earned money almost 8 months, stay away from them.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Davemcd
DavemcdGreater Melbourne (Inner), VIC

Impossible to get money back!

published

I booked trip to Europe in January with Etihad. Due to COVID flight has been cancelled. Airline confirmed I am eligible for refund. Aunt Betty said I am NOT.
I had to ask airline to contact Aunt Betty to help them to fill the refund form! Yes Aunt Betty’s staff did not know how to fill the refund form online! I’m not joking.
At the end I’ve got email confirmation that refund will be processed. It’s been 10 weeks and still nothing. They say airline did not process the refund yet! Again that’s not true! I confirmed with airline that my booking refund has been completed 3 weeks ago.
Aunt Betty - lie after lie after lie. The worst experience ever. One thing learned - never book with them!

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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herr. m.
herr. m.South East Queensland, QLD

I bought tickets to Belarus through them in April 2019, they had the best price!

published

While in Belarus, there was an urgent need to postpone the return date of departure, I called them 4 hours before departure, I was sure that they would refuse, and they only transferred my departure for just $ 200! I am surprised at so many negative reviews, it’s a pity that my review will not help you, but for me you are a super company, I'm sorry that I was going to write about this for so long. Thank.

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Fas A.
Fas A.Greater Melbourne (Inner), VIC
  • 6 reviews
  • 3 likes

Terrible customer service

published

Fees for everything. I am sure they’re making money for nothing. They need to recall thei change & cancellation fees. I had booking with them and charged me twice. Terrible service at peak.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
mohammad n.
mohammad n.Sydney, NSW

Processing Refunds

published

I booked many tickets from Aunt betty now I applied refunds from march, still waiting and they are not processing the refund, as the airline refunded but they keep the refunds and not processing it, they make good excuse of COVID 19 to not pay back clients refund.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Worse agency ever

published

I bought a ticket with this agency, I should have received a refund from them for a fee I paid and that I wasn't supposed to pay. I contacted them several times, lots of emails but I'm still waiting their response.
Never again I'll buy another ticket with Aunt Betty.
Avoid this agency!!!

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights

Shocking knowledge and service

published

Return flight cancelled due to Covid-19. Took 3 seperate phone calls, 2.5 hours on hold to find out they have zero knowledge on the process and information around a refund.
Do not recommend booking with Aunty Betty.

Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Sue
SueGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Travel Advice - Do not use them. Hang up my phone after two hours waiting. If I can give them 0.25 star, I will!

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Questions & Answers

Belu F.
Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia
Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC
KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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