Reviewer Photos & Videos
- Verified customer
Can't access their website anymore and they dont respond to my emails. They have my money with them
I can't access their website it says access denied Since few months and they used to respond to my emails but they have stopped answering my emails. They are neither refunding nor booking another flight back home I have no contact with them this is ridiculous to stop customers from accessing their site.
Avoid Aunt Betty at all cost
Firstly, the flights got cancelled on us this year due to COVID and they will not refund our tickets back at all and gave us approx. $2000 worth of credits as the flights costed that much then. Secondly, because they forced us to use the credit instead we decided to book a flight to Brisbane from Melbourne at 8am, 21st of December. These guys did not SMS nor email us that the flight have change at all to 7am. So now we missed the flight. They will literally screw you over like no tomorrow over and over again. It is ashame that we can't give them a zero star for these scammers.
They ripped me off my Myers voucher
They offered me a gift voucher through Myer and so I took it as I was desperate for some sort of refund. I never received the voucher $4k gone ripped off. I called them how many times I have lost count and they claimed that they sent me the voucher. I have never received it. I’m going to consumer affairs this is ridiculous
- Verified customer
When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.
Flight cancelled due to covid, gave me voucher that I can't really use until god knows.
Never again I will book through these travel agency, I will just go directly to airline.
Cannot seem to get Aunt Betty to follow up my 8k refund which I've been waiting for for 6 months now. Keep getting told they are waiting for the airline, but they seem reluctant to follow up. When I rang the airline direct they said they had not received a refund request from Aunt Betty. When I spoke to Aunt Betty again they said the airline won't have a record because the refund has been requested under a "different process". 6 months and waiting.....no end in sight.
Issued voucher which couldn't be spent
I've got tickets in March and had to cancel them because of COVID. Aunt Betty issued me a voucher few month later as a refund. However when I tried to use this voucher to buy tickets, it didn't work. I had to give them a call where they told me that the voucher is "not ready for activation" and I have to buy tickets in cash this time.
I asked for a refund and they promised me to refund money instead. However a few month later I've got another voucher instead of a refund! Moreover this voucher could be used only before 31 Dec! It was promised that the voucher, however I had to wait 30 minutes on phone to reach the operator to discuss a refund!
- Verified customer
Incompetent staff who will try to scam you
I received an email in March 2020 informing me that my April 2020 flight had been cancelled by the airline, and that I would receive the $264 in credit (I paid $265.03, but was okay with receiving $264 as credit). Yesterday I tried to use the credit to purchase a new ticket, via phone (as I was directed to via email). Yesterday I was told that there was a $7 ticket difference between my old and new ticket, and that I would not need to pay anything. I was told I would receive my ticket within 2 days via email. This seemed like a long time, but I...could not change this. Then last night I received an email (they close at 7pm and I received the email at 7.28pm, so was unable to sort it out then). The email stated that I would have to pay a further $103. The new ticket costs $295 and I have $264 credit, but the staff are incompetent and although they will admit that there is a $31 fare difference, they are trying to make me pay more. NEVER book with these guys. They will put you on hold for 20+ minutes at a time, or just hang up on you. Pay more and go somewhere else.
Pathetic customer Service
My flight got canceled from the airline end and it is Aunt Betty's responsibility to advise us of the cancellation which never happened!. When I found out about the cancellation when I randomly checked my Booking, I called them up asked up next options, they have no clue what to do. They said someone else will call me back in 24 hours, which never happened! I called them 2 days later, the support staff had no clue what to do and asked us to contact the airline directly. The airline cannot assist us because it's booked by a travel agent! Never buy anything from Aunt betty. absolutely pathetic service!
Disgusting Customer Service
This company have been the absaloute worst to deal with in my efforts to try and get any information regarding my flight refunds and utilising my credit to rebook my flights.
When we were unable to travel due to covid aunt Betty organised a refund for us with no hassle.
It was really appreciated how simple the process was. We were informed of the processing time frames and whilst the time frame was not quick it was accurate. This was better then some airlines we booked directly with
- Verified customer
SCAM! Dont book with BYOjet/Aunt Betty!
Aunt Betty is a scam. Till date we have not receive our refund for ABY2908392 which as told was put in before May. The flight was via Qantas. Never book with BYOjet or Aunt Betty because you will never get your money back. They claimed Qantas is holding it up but it was not true. We cancelled another Qantas flight booked via Mix and Match and the refund was in within a week. Their Manager processed the refund on the spot. There is no way to reach Aunt Betty/BYOjet. Never book through agents, they charge sky high cancellation/rebooking fees, book direct with the airlines.
- Verified customer
Horrible company with the worst customer service
I was told that my flight in March 2020 to and from the US will be on credit for the amount that I have paid for. My flight then got cancelled and Aunt Betty had NO support in getting me home and not being able to use the credit to get a flight out back to Melbourne (I had to cough up an additional $1.5k for a single flight back).
Months of not hearing from them on what they are going to do with the unusable 'credit' or refund, I called them up to check and they said they have refunded half of the flight price since I've used one way already. ...
Worst customer service ever experienced.
Worst customer service ever experienced. The employee refused my request to speak to the manager and hung up on me. I requested a refund as my credit voucher expires in January 2021 but due to COVID international flights will still not be possible. Aunt Betty does not have a clue if they can provide me with a refund.
Accepted payment for flights that were canceled within 24hrs. When questioned over the phone multiple times about re booking or cancellations was told flights were none refundable and dont count for cancellation and no flights to be rebooked for over 3 weeks. When asked how it can be cancelled withing 24hr was told just because we advertise flights and take full payment doesn't mean you will be able to go on your flight.
- Verified customer
Aunt Betty is a joke!
Aunt Betty is an absolutely shocking third-party online travel agent with minimal customer service, horrible attitude and an utterly unprofessional culture of tardiness and nastiness. The airlines has already refunded my tickets, yet Aunt Betty still refuses to pay out the refunds after months of waiting. I'm that sort of person who hates writing reviews. As such, I am feeling obligated to offer anyone who is reading this post a heads up - I have learnt my lesson and upon COVID normal, I will book directly with the airlines.
Thank you Marvin @ Aunt Betty
After previously writing a review for a refund from Aunt Betty and being very disappointed I have finally had some luck. Originally I received no itinerary and no AB reservation number that had gone on since 24th Feb 2020 today I phoned Aunt Betty and everything was finally sorted out by Marvin over the phone! Credit where credits due he did a wonderful job sorting this all out and I will receive my refund in 12 wks. Thank you Marvin from Cheryl
Responsive and quick refund
Received our refund for flights booked for Singapore Airlines within weeks of requesting it. I was worried when requesting it after seeing all the negative reviews but it seems like the issues people are having are more with the airline not refunding Aunt Betty than Aunt Betty themselves. The flights, if they’d gone ahead, were well-priced and the booking process was smooth. I’d recommend Aunt Betty to anyone and again really appreciate Jhubei‘s clear and timely emails. They did a great job and hopefully everyone can remain patient in this tough time because Aunt Betty aren’t doing anyone wrong and are clearly doing their best!
Horrible customer service
Due to coronavirus, my international flight from Australia to Bali was cancelled back in March. Since March I have been attempting to organise a refund. A voucher has been provided which expires in January 2021 but due to the pandemic, international flights will still not be possible. Upon asking for an extension for the voucher due to the circumstances I was advised that aunt Betty wasn’t sure and that I should continue calling back until my voucher expires in January. And if they still don’t have a solution by then, I will lose my flight credit. Staff were very rude on the phone, and I do understand that staff numbers are low, but to be attempting to find a solution for 8 months, this is just horrible service.
- Verified customer
Never book via Aunt Betty again
I booked 4 tickets for my family to travel to Sri Lanka (SL) on 01st April 2020. on 18th March 2020 SL closed its airport. Malaysian Airlines offered a full refund or credit and I asked for full refund via Aunt Betty on 20th March 2020. They unilaterally granted me travel credit when I clearly asked for a refund.
Spoke to Malaysian airlines office and they do not offer refunds on their Current policy. But if Aunt Betty asked for the refund in March (when I sent the email) I would have got it.
Spoke to Aunt Betty today and they do not have a c...
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.