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Aunt Betty

Aunt Betty (page 4 of 72)

2.5 from 1,687 reviews · View Statistics

Reviews

  • Transparency
    1.7 (754)
  • Customer Service
    1.7 (804)
  • Trip Completed Yes (89) · No (723)
  • Ease of Booking
    2.6 (731)
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Ada S.

Ada S.Perth, WA

Terrible customer service and not Australia based

published

If you have questions the only way is to CALL them.
Their call centre definately not in Australia, voice signal quliaty was poor and they might just hang you up

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Elizabeth S.

Elizabeth S.Sydney, NSW

  • 2 reviews
  • 1 like
  • Verified

still no refund after 8 months

published

My flights were cancelled in March this year by the airline and I requested a refund then. It is now almost 8 months and I still haven't receive anything. All those people claiming they received their refund from Aunt Betty in a few weeks are lying and clearly paid by Aunty Betty to write fake reviews.

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Thomas

Thomas

  • 2 reviews

Claimed a refund 4 months ago and still waiting

published

Got a credit voucher for my booking in Apr but decided to claim a refund in Jun. It's been over 4 months (16 weeks) now and I am still waiting.

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gadget709765

gadget709765sydney

  • 16 reviews
  • 11 likes
  • Verified

Received Multiple emails flight cancelled, nearly 2hr To speak to someone then get asked sensitive And Rude questions

published
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George T.

George T.Sydney, NSW

  • 2 reviews

Excellent Refund Policy

published

Purchased Non-Refundable Singapore Airlines Business Class tickets from Aunt Betty in January 2020 for travel in October 2020. We were unable to travel due to Covid 19 and requested a refund. 100% of the payment was refunded within a couple of months with no deduction for fees etc. This is excellent service in a time of crisis. We will definitely be using Aunt Betty when we are able to travel again

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foxy66

foxy66Victoria

Agreed to refund but never put request through airline so we lost our money

published
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Irresponsible and untrustworthy

published

they sold a ticket which was not practical at all for a connecting flight. had to buy a new one. it is not fair as it was not my mistake.

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Ahmed

AhmedPerth, WA

Its 26 weeks and I Haven't received my refund yet! ABY3228301

published

Its been 26 weeks and I haven't received my refund yet. This is appalling and disgusting knowing we are in unprecedented times and financially harsh times. I need my money back so I can put food on the table. I need my money!!!!!!! This is the number: ABY3228301

I want my moneyyyyyyyyyyyyy I want my $2,054.00

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Fransisca C.

Fransisca C.South East Queensland, QLD

Worst online travel agent .

published

Been waiting for the refund from my flights from April , been told 3 months but never got it until now . At first been told we need to pay cancellation fee for flights canceled by the carriers ( which is SQ) , flights have all been canceled due to Covid and we even gotten the travel ban from Australian government . Such a dodgy company, first and last time dealing with this company and flight center .

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Pollyanna

PollyannaSydney, NSW

  • 4 reviews
  • 7 likes
  • Verified

Great pricing and happy with customer service

published

We found an excellent Business Class fare to London on Aunt Betty. As Covid struck we suspected we might lose all or at least some of what we paid but have just been fully refunded, minus a small admin fee. Yes we had to wait a long time but given the extraordinarily difficult times these companies are going through you really can't complain about that. Out of the numerous travel related companies we had to negotiate with over our six week planned and subsequently cancelled out trip, Aunt Betty was easily one of the better ones - they kept us informed, set realistic expectations as to when the refund would be made and have come good. We would definitely use them again.

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midge

midgeFar North Queensland, QLD

  • 4 reviews
  • 1 like

Miracles can happen. I have finally been refunded from Aunt Betty.

published

After waiting 21 weeks and finding out from Singapore Airlines that they refunded my money back to Aunt Betty on 3 July (so Aunt Betty held on to my money knowingly for 10 weeks), I have finally recieved my refund. They did say I will get the whole $1334.00 back but I got $1316.00 instead. I am guessing the missing $28 was a credit card fee. To be honest I am just soooooooooooo happy I got most of my money back.
For those still waiting for a refund, please be persistant with them. I was like a dog with a bone.
I know one thing for sure, I will never book through an agent again.
Midge

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MOMINUL

MOMINULSydney, NSW

Not good at all

published

Very unprofessional, customer service is terrible, stay away from them, I booked a ticket with them and flight cancelled and they are trying to give voucher not refund my hard earned money almost 8 months, stay away from them.

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abhimanyu c.

abhimanyu c.South East Queensland, QLD

Worst Agent you ever deal with

published

So i canceled my flights in march and after 2 weeks with so much hassling they issued us flight credit and we have receipt of credits. Now we like to book flights domesticly again and they saying we aren't allowed to use credits anymore . And worst customer exp. ever with operators who can't speak and understand anything. I have to take now case to current affair or customer department to get my hard earn money back. Please stay away with this dodgy business. They are totally rip off.

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Knights Fan

Knights FanHunter Region, NSW

  • 8 reviews
  • 5 likes

Thieves! Avoid at all costs!

published

Our Garuda flights were cancelled due to COVID and Garuda informed us that our fares had been promptly returned to Aunt Betty. Now 16 weeks since claiming a refund, still nothing! Their phone staff are extremely rude and dismissive. They sent details of my refund by SMS, refusing to confirm by email! Dodgy! And if they do eventually refund me, I was advised that about 75% of my refund is gobbled up in fees anyway! Have filed with Fair Trading because what they’re doing should be illegal. I’m very sorry that I used them, and feel sick that I also convinced 3 other families to book their same flights with them.

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Isaac

IsaacSydney, NSW

Terrible customer service, staff with no brain

published

I will NOT use Aunt Betty in my entire life ever again. Calling customer service for a refund on the 1 September and advised them the original payment method has been canceled and also provided them with the updated bank detail for the refund process. JEFF from customer service asked to send them an email about it which I did. Called 1 week later and said the refund has been processed on the 2 Sept and was transferred to the original form of payment. Absolutely unbelievable, clearly they hired someone with no brain and no skills at all. They even accused I was lying that the original payment method was not cancelled because the payment did not bounce back. I mean seriously?

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Catherine

CatherineGreater Melbourne (Metropolitan), VIC

Avoid This Company At All Costs!

published
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Nick

Nick

  • 3 reviews
  • 2 likes

No refund from these scammers

published

Chasing these guys from the last 22 weeks for the refund, every time they said it will take 12 weeks, now it 22 weeks running, but no response from these guys. also, confirm with the Singapore airlines, they already refund my payment to Byojet. But these guys do not want to refund in my account.

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Georgina H.

Georgina H.Sydney, NSW

Wish I could rate zero star

published

It's been 18 weeks and still waiting for my refund for flight cancelled in April due to Covid19. Customer service are all liars...They claimed that have not yet received my funds from the airline, but my friend's family booked the same flights as mine received the refund 2 months ago from other small travel agent. Will never ever book the flight from them again.

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Not getting a refund

published

Have been trying to get into contact with Aunt Betty for MONTHS! No word on my $1700 refund since MARCH. Going to continue trying to contact but am really not happy with this experience.

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Refusing to refund

published

Still holding my money and not refunding. I hope they go bust so I can hopefully claim on CC. Its been over 12 weeks as they promised. Definitely not returning

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Page 4 of 72
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Questions & Answers

Belu F.

Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia

Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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