Reviewer Photos & Videos
Terrible customer service and not Australia based
If you have questions the only way is to CALL them.
Their call centre definately not in Australia, voice signal quliaty was poor and they might just hang you up
still no refund after 8 months
My flights were cancelled in March this year by the airline and I requested a refund then. It is now almost 8 months and I still haven't receive anything. All those people claiming they received their refund from Aunt Betty in a few weeks are lying and clearly paid by Aunty Betty to write fake reviews.
Claimed a refund 4 months ago and still waiting
Got a credit voucher for my booking in Apr but decided to claim a refund in Jun. It's been over 4 months (16 weeks) now and I am still waiting.
Received Multiple emails flight cancelled, nearly 2hr To speak to someone then get asked sensitive And Rude questions
booked with aunt betty due to the 'ratings' By a Online flight company. had the worst experience with aunt betty -they sent multiple confusing emails advising my flight was cancelled and a 'credit was in progress'. I called up the next day and waited 1 hour 45min to speak to a representative! To make it worst, the rude Aunt betty representative '[Name Removed]' questioned my gender and sexuality -outrageous and breach of my privacy. then advised the emails sent out by aunt betty was a mistake and to 'just ignore' the emails. I continued to rece...ive emails from Aunt betty that my flight was cancelled and had No confidence in the agency, Disappointing and unprofessional experience for anyone who relies on these ratings. The Partnered company Tried to assist in resolving The complaint. aunt Betty responded (to my detailed complaint) “I can confirm your flight was (date) to (date) from (origin) - laughable and just supports my Original complaint
Excellent Refund Policy
Purchased Non-Refundable Singapore Airlines Business Class tickets from Aunt Betty in January 2020 for travel in October 2020. We were unable to travel due to Covid 19 and requested a refund. 100% of the payment was refunded within a couple of months with no deduction for fees etc. This is excellent service in a time of crisis. We will definitely be using Aunt Betty when we are able to travel again
Agreed to refund but never put request through airline so we lost our money
We asked for a refund several times, we even got an email back saying they processing our request, and then another automated email saying anyone with cancelled flight would automatically be refunded and we didn't have to do anything further. We then received another email after that asking us to confirm we wanted a refund (again), which we replied and said we did. However! it was a 'noreply' email address that displays as 'Aunt Betty customer support' as the sender box. We didn't realise until 13 weeks later while we patiently waited for our r...efund and went to follow it up. Now they refuse to give us our money back even though they knew we wanted a refund from the very start as Virign has since changed their refund policy. Underhanded, sneaky, misleading, dishonest criminals
Irresponsible and untrustworthy
they sold a ticket which was not practical at all for a connecting flight. had to buy a new one. it is not fair as it was not my mistake.
Its 26 weeks and I Haven't received my refund yet! ABY3228301
Its been 26 weeks and I haven't received my refund yet. This is appalling and disgusting knowing we are in unprecedented times and financially harsh times. I need my money back so I can put food on the table. I need my money!!!!!!! This is the number: ABY3228301
I want my moneyyyyyyyyyyyyy I want my $2,054.00
Worst online travel agent .
Been waiting for the refund from my flights from April , been told 3 months but never got it until now . At first been told we need to pay cancellation fee for flights canceled by the carriers ( which is SQ) , flights have all been canceled due to Covid and we even gotten the travel ban from Australian government . Such a dodgy company, first and last time dealing with this company and flight center .
Great pricing and happy with customer service
We found an excellent Business Class fare to London on Aunt Betty. As Covid struck we suspected we might lose all or at least some of what we paid but have just been fully refunded, minus a small admin fee. Yes we had to wait a long time but given the extraordinarily difficult times these companies are going through you really can't complain about that. Out of the numerous travel related companies we had to negotiate with over our six week planned and subsequently cancelled out trip, Aunt Betty was easily one of the better ones - they kept us informed, set realistic expectations as to when the refund would be made and have come good. We would definitely use them again.
Miracles can happen. I have finally been refunded from Aunt Betty.
After waiting 21 weeks and finding out from Singapore Airlines that they refunded my money back to Aunt Betty on 3 July (so Aunt Betty held on to my money knowingly for 10 weeks), I have finally recieved my refund. They did say I will get the whole $1334.00 back but I got $1316.00 instead. I am guessing the missing $28 was a credit card fee. To be honest I am just soooooooooooo happy I got most of my money back.
For those still waiting for a refund, please be persistant with them. I was like a dog with a bone.
I know one thing for sure, I will never book through an agent again.
Not good at all
Very unprofessional, customer service is terrible, stay away from them, I booked a ticket with them and flight cancelled and they are trying to give voucher not refund my hard earned money almost 8 months, stay away from them.
Worst Agent you ever deal with
So i canceled my flights in march and after 2 weeks with so much hassling they issued us flight credit and we have receipt of credits. Now we like to book flights domesticly again and they saying we aren't allowed to use credits anymore . And worst customer exp. ever with operators who can't speak and understand anything. I have to take now case to current affair or customer department to get my hard earn money back. Please stay away with this dodgy business. They are totally rip off.
Thieves! Avoid at all costs!
Our Garuda flights were cancelled due to COVID and Garuda informed us that our fares had been promptly returned to Aunt Betty. Now 16 weeks since claiming a refund, still nothing! Their phone staff are extremely rude and dismissive. They sent details of my refund by SMS, refusing to confirm by email! Dodgy! And if they do eventually refund me, I was advised that about 75% of my refund is gobbled up in fees anyway! Have filed with Fair Trading because what they’re doing should be illegal. I’m very sorry that I used them, and feel sick that I also convinced 3 other families to book their same flights with them.
Terrible customer service, staff with no brain
I will NOT use Aunt Betty in my entire life ever again. Calling customer service for a refund on the 1 September and advised them the original payment method has been canceled and also provided them with the updated bank detail for the refund process. JEFF from customer service asked to send them an email about it which I did. Called 1 week later and said the refund has been processed on the 2 Sept and was transferred to the original form of payment. Absolutely unbelievable, clearly they hired someone with no brain and no skills at all. They even accused I was lying that the original payment method was not cancelled because the payment did not bounce back. I mean seriously?
Avoid This Company At All Costs!
I understand these are unprecedented times but Aunt Betty's process for managing refunds is appalling and deceptive.
We have been waiting for a refund since March (despite the automated email saying it would take 12 weeks) - similar to other reviews, our airline has confirmed they refunded Aunt Betty over a week ago and when I call Aunt Betty they tell me the airline are lying and haven't processed the funds.
Also, the card we used to purchased the tickets has now expired, when we call and ask to update our card details on file so the funds...can be processed into the correct account, Aunt Betty say this is against their protocol and we need to wait for the funds to bounce back to their account, then we need to contact them (not sure how we will know when this has happened) to update our account details at that time - what an absolute joke. I'm starting to feel like these are all tactics of delay so they can drag the process out and keep our money. Do not book with this company.
No refund from these scammers
Chasing these guys from the last 22 weeks for the refund, every time they said it will take 12 weeks, now it 22 weeks running, but no response from these guys. also, confirm with the Singapore airlines, they already refund my payment to Byojet. But these guys do not want to refund in my account.
Wish I could rate zero star
It's been 18 weeks and still waiting for my refund for flight cancelled in April due to Covid19. Customer service are all liars...They claimed that have not yet received my funds from the airline, but my friend's family booked the same flights as mine received the refund 2 months ago from other small travel agent. Will never ever book the flight from them again.
Not getting a refund
Have been trying to get into contact with Aunt Betty for MONTHS! No word on my $1700 refund since MARCH. Going to continue trying to contact but am really not happy with this experience.
Refusing to refund
Still holding my money and not refunding. I hope they go bust so I can hopefully claim on CC. Its been over 12 weeks as they promised. Definitely not returning
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.