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Aunt Betty
2.4 from 1,699 reviews · View Statistics
See the Best Booking Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    1.1 (512)
  • Customer Service
    1.1 (549)
  • Trip Completed Yes · No (599)
  • Ease of Booking
    1.8 (464)
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TERRIBE SERVICE

published

I have been waiting for my REFUND for over 12 mths
There call centre are Terrible, heartless and have o compassion for customers in hardship… we will NEVER use them again

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
Emma
EmmaLaunceston, TAS

DO NOT USE

published

DO NOT book with aunt betty they are useless. I booked a flight for a certain day and i have a screen shot that it is confirmed then they email me a completely different date! I called to ask about it and they said I booked it and it was my fault and I asked for an email address so I could email my screen shot and prove that it wasn't my fault and she started yelling at me saying she will change the date just tell her what I wanted. They are honestly rude and horrible to deal with do not book with them just don't do it!

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
PMZ
PMZ
  • 4 reviews
  • 2 likes

Would avoid using in future

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Worse service ever

published

I waited for more than a year for the refund of my ticket that I couldn't use because Covid , called thousands times before.and I got no answer for the issue .

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
Mel
MelGreater Melbourne (Inner), VIC

I wish I didn't even have to tick one star

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
CHO
CHOPerth, WA

do not trust Aunt Betty!!

published

Disgraceful outcome after one year of waiting for our refund.
Aunt Betty is now asking us to deal directly with the Airlines to claim ticket cost (COVID related) and will not be involved anymore.

Why should we use Aunt Betty in that case?

very poor customer support - be ready to lose your money!!

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
Linda N.
Linda N.Kimberley, WA

HORRIBLE, SCAMMING THIEVES

published

I had a booking cancelled in March 2020 and December 2020 still havent been able to use voucher her as they claim it havent been processed yet, even though i have been sent a confirmation of the voucher. Now being talked to as if im a baby and not being listened to. They cut the voucher in half first and now denying me to get the remaining 1200$

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
Michael
MichaelGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

ADVOID AT ALL COSTS.

published

Do not use Aunt Betty, book directly with the airlines.

Aunt Betty will note refund your flights, will not provided communications of so called conversations.

The airline has confirmed the refund is to be completed on Aunt Bettys end, over 14 months in the making.

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
Ana B.
Ana B.Sydney, NSW

They never pay you back scam

published

They didn't refund our flight,they didn't give us a credit everything with covit 19, we lost 1300 dollars. They ripped us off when it was only fair we had some form of good will

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Mitch
MitchSouth East Queensland, QLD

Terrible to communicate with.

published

They are very difficult to deal with and delayed the process. The flights went up and it costs us more money. Terrible service would not recommend this company to anyone

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
Matthew F.
Matthew F.
  • 2 reviews
  • Verified

Impossible to work with.

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
Dan
DanSouth East Queensland, QLD

Buyer Beware

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
Richard A
Richard ASydney Surrounds, NSW
  • 5 reviews
  • 3 likes
  • Verified

Will Never Use Again, Impossible To Communicate With

published

Booked Air fares with AUNT BETTY online travel booking service, part of the Flight Centre Group. When Covid hit, they were impossible to communicate with. Eventually our flights got cancelled by the airline.
They were still impossible to communicate with, did not respond to email or calls. Only sent generic emails offering a credit, without providing any info about the conditions. In the end I had to lodge a complaint with NSW Fair trading, who contacted Aunt Betty, and they then responded offering a full refund which I got 10 weeks later. Extremely poor communication, and non existent customer service.

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights

Refund

published

I have learned a lesson you book direct not though a travel agent. very hard to get anything done dealing with a second party.I understand it is not easy for them either but we will be direct in the future.

Transparency
Customer Service
Incentivised Review No
Trip Completed No
Booking TypeFlights
zok
zokGreater Melbourne (Inner), VIC
  • 2 reviews

Overseas trip refund

published

Worst company i have ever dealt with. Not helpful when you call and refused to make any arrangement for a refund of the ticket booked for the trip that never happened and apparently it was myself who cancelled the trip. Hahahaha. Be very careful with this bunch never again

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Page 1 of 24

Questions & Answers

Belu F.
Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia
Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC
KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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