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Aunt Betty

Aunt Betty (page 2 of 3)

2.5 from 1,683 reviews · View Statistics

Reviews

2.6

97 reviews
  • Transparency
    1.2 (48)
  • Customer Service
    1.1 (52)
  • Trip Completed Yes (56) · No
  • Ease of Booking
    2.1 (49)
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Nick

NickGreater Melbourne (Inner), VIC

Stay clear- pay the difference for a reputable group

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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SJN

SJNSydney, NSW

Terrible , not responsive at all.

published

My flight was cancelled 2 weeks prior to my flight and I was calling them and sending email everyday to find a differeny flight but nobody answered the phone or my emails till 2 nights before flight .So I had to buy a ticket 3 times more expensive.Terrible service.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Absolutely shocking company ..

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Anita O.

Anita O.Greater Melbourne (Metropolitan), VIC

Terrible!!! Unable to even contact!!!

published

Aunt Betty, we all know your swamped with calls to cancel. However, it's ridiculous to be on hold for an hour only to hear 'the number you've dialed is no longer in service'?! Parents are overseas in Canada and need to get them back ASAP but aunt Betty not even responding to email? How do I change flights? Terrible situation and Aunt Betty not offering any assistance!!!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Lea Costa

Lea CostaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Terrible - Customer Service is non existent

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Amy E.

Amy E.Greater Melbourne (Inner), VIC

  • Verified customer

Worst Experience - didn't book two seperate tickets, on two seperate occasions.

published
Transparency
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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P. Dong

P. DongGreater Melbourne (Inner), VIC

Trash Service/ Warning for potential travellers

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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MR JA CRISIS

MR JA CRISISGreater Melbourne (Outer), VIC

Warning!!!Do not use this fake company!!!!!

published

Aunt Betty sales person was to ring as to confirm booking as my wife needed a flight out of Italy because of corona virus asap; waited more than 3 hours on phone trying to get thru to see if booking was confirmed with no luck. So l booked her A flight thru another company which only took me 10 mins to do and have paid full price as Aunt betty’s didn't confirm if they could do this..... Then without notice and after booking with another company we where issued a e ticket from aunt Betty with no notification that they where going to do this, very poor service and communication. We now have 2 booking for same flight and will not let as check in......
My rating for Aunt Betty’s. poor poor DO NOT USE ......

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Ged

GedWestern Australia

  • 9 reviews
  • 12 likes

Not Interested Once Booked

published

I use this company to fly between Australia and UK. My domestic flight was delayed by 2 hours resulting in us missing our International flight. This was rescheduled the next day. On arrival in the UK, because of the delay gave our car hire to another customer, ended up paying 3 times as much for another vehicle.
Made a claim through Aunt Betty on return from holiday, after numerous calls and email nothing was ever resolved and I lost my money.
Useless company, WOULD NEVER USE AGAIN.

Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Worst customer support

published

I am trying to contact Them but unable to connect although waiting for hours. I have also emailed them but haven't received any reply yet such a disgrace customer support never book flight from them

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Why you dont answer 3times all??

published

YOU DONT ANSWER ALL REQUESTS!!!!

My flight has been changed, The transit time is too short for me. I do not want to get on the flight with short transit time. Please give another option or cancel it.

Transparency
Customer Service
Ease of Booking
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer C.Aunt Betty
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The reviewer stated that an incentive was offered for this review

Sue

SueGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I have to pay for staff mistakes and they blamed me for their mistakes.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty

Hi,
We have sent you a private message to obtain your booking details so we can investigate further,
Regards,
Aunt Betty.

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Arjumand

ArjumandSydney, NSW

  • Verified customer

Big Rip Off

published

We purchased an online air ticket to travel on Emirates from Sydney to Nairobi to Toronto and back to Sydney from Aunt Betty and when the fare was displayed, it quoted $2756 including all taxes. After 10 minutes, when we went to book and pay, the fare had disappeared and went up to $2962 including all taxes. Same routing, same airline, same dates, same class. We booked and paid the higher fare as we were afraid that might disappear too. The next day and until the day of departure when the fare was re-displayed it quoted the lower $2756 fare. Aunt Betty refuses to honor the original quote and we feel that we are being ripped off for $206. A caution to travelers who book online and don't realize they are being ripped off.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
2 comments
Aunt Betty
Customer Care E.Aunt Betty
Arjumand
Arjumand

Give us a break...what are the chances of someone else booking the same routing, same class, same airline in a matter of 10 minutes...

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  • Verified customer

Still waiting for your response.

published

I think this is the only site I can get your attention.
I received 3rd flight change notification e-mail from Aunt Betty and ask me to keep press confirm button.
After I received 1st notification, I try to call and sent 2 request to your customer care team, still have not receive any reply. I'm worried if I confirm this you are not going to change or offer alternate flight to me.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer E.Aunt Betty

Hello
We thank you for your patience and review. We are currently managing large volumes of calls and emails. I am happy to assist and have sent a private message.
Kind Rgds
Aunt Betty

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Cecilia

CeciliaSydney, NSW

  • 2 reviews

Deeply regret booking through them (and not direct through Qantas)

published
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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yy l.

yy l.Greater Melbourne (Inner), VIC

My flight got cancelled due to coronavirus, but Aunt Betty did not reply to my email for more than 11days.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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Shocking service

published

Absolute joke of a company, asked for a full refund on my returning flight from China due to the coronavirus outbreak, didn't give me a specific amount which I would be refunded for almost 3 weeks. Was forced to go to the insurance company to claim and had assumed I would be refunded 50% of the total flight costs. Turns out I didn't and now 3 weeks later I finally get my. money back and I only received 30% of the flight costs in my account. Poor communication, poor updates and lost me a ton of money. Absolute joke.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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Traveler

TravelerSydney, NSW

  • Verified customer

Terrible customer service

published

We booked flights to Bali and needed to change one of the passengers flights to the next day. We spent an hour on the phone with Aunty Betty only to be told we needed to speak to the airline directly. Once contacting the airline was told that as it was booked through an agent I was not able to make any amendments. I then sent numerous emails and days later was finally contacted by Aunty Betty who again refused to help and wanted to continue telling me I had to contact the airline directly. The whole process took so long that the price to change the date on the ticket had increased by over $100. Just ridiculous, I will never book with Aunty Betty again and will recommend that others don’t use this company.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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leigh liu

leigh liuSydney, NSW

Horrible horrible horrible experience, unreliable and completely irresponsible travel agency. DO NOT BOOK WITH THEM.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
Aunt Betty
Customer Care E.Aunt Betty
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Garry B

Garry BCentral Highlands and Goldfields, VIC

  • 11 reviews
  • 23 likes

Rip Off

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights and Insurance
2 comments
Aunt Betty
Customer Care E.Aunt Betty
Garry B
Garry B
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Page 2 of 3
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Questions & Answers

Belu F.

Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia

Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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