Holding up cancellation money from last 7-8 months and everytime you contact them comeup with another excuse and asking to one more form with same details which were already provided.

Booked a flight through Aunt Betty in January of 2020, before the shut down due to the pandemic. After finally receiving word that refunds could be asked for (early April), I submitted through a Google form of all things, and was told to wait up to 12 weeks. After waiting for the 12 weeks I gave them a ring only to be told that they never received my refund request and that a restructured credit voucher would be going out to customers shortly.

At this stage, it was late August with the expiry for my original credit due to run out on September...

Easily the most infuriating company I've ever dealt with. Avoid at all costs. They are holding my flight credit to ransom i.e. I can't use it without paying additional money. Even though it was an international flight and I've tried booking a cheap domestic fare. They are horrible on the phone and often just hang up. I don't understand how they are still in business.

I had a cancelled flight in March due to Covid and have been waiting since the day after for a refund. It still hasn't been processed. They have terrible customer service and will never use them again. They kept giving me the wrong information.

I booked flights in December 2019 to London from Sydney. I had to cancel them in March due to COVID-19. 8 months later I still have not recieved my refund. The flights cost $3100. I am waiting for my refund of $3100, I've tried everything. Their call centre isn't even taking calls anymore. Absolutely disgusting service.

Can anyone, anywhere, find me a Business or Industry that takes over 6 months to refund a consumer for Goods or Services not provided..? How can it be that we live in such a modern age yet an industry as big as the Aviation and Travel Sector have developed a system so complex it takes months and months to recover consumer funds..? Could booking direct with the Airlines to save a few $$ have been a better approach.? Maybe so, but I know people who booked direct and have also been waiting months on end. So now we are left with dealing with a Call...

If you have questions the only way is to CALL them.
Their call centre definately not in Australia, voice signal quliaty was poor and they might just hang you up

My flights were cancelled in March this year by the airline and I requested a refund then. It is now almost 8 months and I still haven't receive anything. All those people claiming they received their refund from Aunt Betty in a few weeks are lying and clearly paid by Aunty Betty to write fake reviews.

Got a credit voucher for my booking in Apr but decided to claim a refund in Jun. It's been over 4 months (16 weeks) now and I am still waiting.

booked with aunt betty due to the 'ratings' By a Online flight company. had the worst experience with aunt betty -they sent multiple confusing emails advising my flight was cancelled and a 'credit was in progress'. I called up the next day and waited 1 hour 45min to speak to a representative! To make it worst, the rude Aunt betty representative '[Name Removed]' questioned my gender and sexuality -outrageous and breach of my privacy. then advised the emails sent out by aunt betty was a mistake and to 'just ignore' the emails. I continued to rece...

We asked for a refund several times, we even got an email back saying they processing our request, and then another automated email saying anyone with cancelled flight would automatically be refunded and we didn't have to do anything further. We then received another email after that asking us to confirm we wanted a refund (again), which we replied and said we did. However! it was a 'noreply' email address that displays as 'Aunt Betty customer support' as the sender box. We didn't realise until 13 weeks later while we patiently waited for our r...

they sold a ticket which was not practical at all for a connecting flight. had to buy a new one. it is not fair as it was not my mistake.

Its been 26 weeks and I haven't received my refund yet. This is appalling and disgusting knowing we are in unprecedented times and financially harsh times. I need my money back so I can put food on the table. I need my money!!!!!!! This is the number: ABY3228301

I want my moneyyyyyyyyyyyyy I want my $2,054.00

Been waiting for the refund from my flights from April , been told 3 months but never got it until now . At first been told we need to pay cancellation fee for flights canceled by the carriers ( which is SQ) , flights have all been canceled due to Covid and we even gotten the travel ban from Australian government . Such a dodgy company, first and last time dealing with this company and flight center .

After waiting 21 weeks and finding out from Singapore Airlines that they refunded my money back to Aunt Betty on 3 July (so Aunt Betty held on to my money knowingly for 10 weeks), I have finally recieved my refund. They did say I will get the whole $1334.00 back but I got $1316.00 instead. I am guessing the missing $28 was a credit card fee. To be honest I am just soooooooooooo happy I got most of my money back.
For those still waiting for a refund, please be persistant with them. I was like a dog with a bone.
I know one thing for sure, I will never book through an agent again.
Midge

Very unprofessional, customer service is terrible, stay away from them, I booked a ticket with them and flight cancelled and they are trying to give voucher not refund my hard earned money almost 8 months, stay away from them.

So i canceled my flights in march and after 2 weeks with so much hassling they issued us flight credit and we have receipt of credits. Now we like to book flights domesticly again and they saying we aren't allowed to use credits anymore . And worst customer exp. ever with operators who can't speak and understand anything. I have to take now case to current affair or customer department to get my hard earn money back. Please stay away with this dodgy business. They are totally rip off.

Our Garuda flights were cancelled due to COVID and Garuda informed us that our fares had been promptly returned to Aunt Betty. Now 16 weeks since claiming a refund, still nothing! Their phone staff are extremely rude and dismissive. They sent details of my refund by SMS, refusing to confirm by email! Dodgy! And if they do eventually refund me, I was advised that about 75% of my refund is gobbled up in fees anyway! Have filed with Fair Trading because what they’re doing should be illegal. I’m very sorry that I used them, and feel sick that I also convinced 3 other families to book their same flights with them.

I will NOT use Aunt Betty in my entire life ever again. Calling customer service for a refund on the 1 September and advised them the original payment method has been canceled and also provided them with the updated bank detail for the refund process. JEFF from customer service asked to send them an email about it which I did. Called 1 week later and said the refund has been processed on the 2 Sept and was transferred to the original form of payment. Absolutely unbelievable, clearly they hired someone with no brain and no skills at all. They even accused I was lying that the original payment method was not cancelled because the payment did not bounce back. I mean seriously?

I understand these are unprecedented times but Aunt Betty's process for managing refunds is appalling and deceptive.

We have been waiting for a refund since March (despite the automated email saying it would take 12 weeks) - similar to other reviews, our airline has confirmed they refunded Aunt Betty over a week ago and when I call Aunt Betty they tell me the airline are lying and haven't processed the funds.

Also, the card we used to purchased the tickets has now expired, when we call and ask to update our card details on file so the funds...