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No refund from these scammers
Chasing these guys from the last 22 weeks for the refund, every time they said it will take 12 weeks, now it 22 weeks running, but no response from these guys. also, confirm with the Singapore airlines, they already refund my payment to Byojet. But these guys do not want to refund in my account.
Wish I could rate zero star
It's been 18 weeks and still waiting for my refund for flight cancelled in April due to Covid19. Customer service are all liars...They claimed that have not yet received my funds from the airline, but my friend's family booked the same flights as mine received the refund 2 months ago from other small travel agent. Will never ever book the flight from them again.
- Verified customer
22 weeks and still waiting
My flights were cancelled in March and refunds requested back then. It is now 22 weeks since I requested a refund and still haven't received a cent. Those review below which claimed they received refunds in 12 weeks are either fake or the exception. Aunt Betty paid many people to write fake reviews on another review website - this was proven.
Cowards and absolute SCAM
Cowards! Waited 12 weeks now for our refund due to COVID-19. They now say it'll take over 18 weeks! We are waiting on over $3000 and during this time is extremely stressful as we need it. They have no means of contacting them, we have submitted several complaints to the ACCC and Department of Fair Trading. Will never use again nor flight centre. We are considering a class action if anyone else is keen?
- Verified customer
As many others have found, Aunt Betty have stolen my money and continue making excuses to not refund my cancelled flights. Confirmed with the airline that Aunt Betty haven’t requested a refund from them yet despite Aunt Betty telling me they did over three months ago. AVOID AVOID AVOID.
They Are Liars and cheats
I Have been waiting for a refund for a booking made with Singapore Airlines.
Aunt Betty advises that they have not received the refund from Singapore Airlines.
When I contacted Singapore Airlines they advised me that they had refunded the costs to Aunt Betty over 1 month previous.
They still have not refunded the $13000.00 tickets.
They also give You a complete run around when phoning them.
You cannot speak with anybody that can give you a resolution.
DO NOT USE THIS COMPANY.
- Verified customer
Aunt Betty/Flight Centre = your worst nightmare
I booked an Emirates flight with my relatives. They booked direct with Emirates. I booked via Aunt Betty for the same flight thinking it is part of Flight Centre so should be better. How wrong was I. My relatives got a full refund 6 weeks ago even though we requested refund at same time. I still haven't received anything. We cancelled in MArch!
Initially Aunt Betty charged me $250 to process the refund; my relatives got charged nothing from Emirates to process refund. Since ACCC stepped in and told Flight Centre they will be taken to court wit...h legal action if they continue charging "refund processing" fees, Aunt Betty has waived the refund fee but they are still charging me the credit card fees, which my relatives got fully refunded back, even though the credit card company is refunding these back to Aunt Betty as part of the transaction refund - thieves. In summary, if you book with Aunt betty, you will be charged $250 processing refund fee (unless ACCC steps in for you), plus credit card fees, plus much much longer wait time to get back money (if I even get it back at all) - I have no idea how long as I still haven't gotten it back yet even though it's been almost 6 months since I requested the refund. If you book direct with the airline you get full refund with no fees withheld and cash refund much much quicker. Lesson learned - don't book with Aunt Betty or Flight Centre
Impossible to get money back!
I booked trip to Europe in January with Etihad. Due to COVID flight has been cancelled. Airline confirmed I am eligible for refund. Aunt Betty said I am NOT.
I had to ask airline to contact Aunt Betty to help them to fill the refund form! Yes Aunt Betty’s staff did not know how to fill the refund form online! I’m not joking.
At the end I’ve got email confirmation that refund will be processed. It’s been 10 weeks and still nothing. They say airline did not process the refund yet! Again that’s not true! I confirmed with airline that my booking refund has been completed 3 weeks ago.
Aunt Betty - lie after lie after lie. The worst experience ever. One thing learned - never book with them!
Stock standard reply read of a cue card.
Booked to fly with Ethihad via AB.
Ethihad are now refunding most tickets for travel originating from Australia. Ethihad announced this in the media.
It took 3 calls to AB asking for a refund , ( I called the airline once to confirm my ticket was refundable ). Each time I called AB it felt like a script was being read to me, without evening looking at the circumstances surrounding my booking . Therefore , it was always the stock standard reply & when challenged AB consultants could not give me a fair and clear explanation as to why they wou...
Should be zero rating
Dishonest. Don't book with them.
Booked my return flights to the US . Couldn't fly beacuse of covid. Will not refund my fares. Tried to fob me off with , It will take 12 weeks to refund. Strange ! As it only took them two tenths of one second to take the moneh from my account.
I paid for airfares. I didn't fly. Not my fault. I should get my money back. How on earth can they think they should keep it ?
For what ? $ 2000 gone.
Horrible ,dodgy company. I hope they go broke. I really do.
Never ever again.
Will never book through Aunt Betty ( Flight Centre ) again
We had booked a return flight (Singapore Airlines flight departing May 20) through Aunt Betty . 14 weeks ago we went through the process of requesting a refund for the cancelled flight but apart from the acknowledgement of the request we have heard nil from Aunt Betty. The moral to the story is “don’t book through a travel agent”
- Verified customer
No response and creating fake reviews
Paid for my tickets last year, got communication ONLY when it came from me, they won't bother to reach out to you.
My refund was apparently being processed and would take up to 12-weeks. -This was on April 4th, well over 12 weeks now.
My advice is to report them to the ACCC, hopefully they'll catch on and do something about it. Until then, keep calling and contact your bank about disputing the cost.
Noticed a sudden increase in the 5-star reviews for this terrible airlines; sure enough, these accounts were created on the day of the review, probably in an attempt to boost their review scores.
Questions & Answers
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.
I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.
With our shell credit I have if we are unable to use by the date will this be extended the date I was give was to be booked by Jan 2021
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