Aunt Betty

I was beginning to worry that Aunt Betty was just going to drag things out until our COVID credit shell expired, but the good news is that we've finally got a confirmation email from Malaysia Airline... 10 days before we fly out, after almost a month of chasing up (2 emails- both ignored, and 6 phone calls).

Good: At the beginning, Aunty Betty was pretty good with emails letting us know when our credit shell was going to expire and whenever it was extended by the airline. Great: Booking a flight for mid this year came with no additional costs...

I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.

Edit: I have changed my review from 1 star to two as a result of assistance I received once I posted this review. However I shouldn't have had to get to this point to have my problem be resolved.

I booked thru aunt Betty 2 yrs ago. Flight cancelled due to covid. They gave me credit (should have been a refund). The credit expires next month and I have been trying to rebook my flights but have waited on hold for over three hours every day this week . I have called at 7 am and at 4pm and at the middle of the day. But cannot get thru before my phone battery dies. It's seriously making me freak out. I'm almost crying it's so frustrating. And the hold music is next level AWFUL. please help me!!!!! I can't afford to loose $1000 airfare.

Have been notified of credit but got directed to call to book travel. Over 2 hours waiting over 6 calls! Sent emails again but no response as yet please help!
Have supplied detail, everything has gone quiet even though I am trying to book another ticket apart from mine.
FRUSTRATING.

I used the credit from 2020 to purchase a ticket for travel in 2022.I had around 4000$ as credit and i had to pay extra 1700$ for the new ticket.While Auntbetty booking site for a fresh ticket for same number of passengers for the same dates and destination is only 5296$..so I had to pay 300$ more without any rationale,even though I was told there will be no extra fees or charges..

I rebooked and paid the money on 8 /2/22, but even after almost a month I havn't received a ticket yet..I have rung customer service thrice,each time they said ticket will be issued in 24-48 hrs but I am still waiting...my booking reference is ABY3251317.

It's regarding the rescheduling of my credit ticket. I did contact auntbetty Australia regarding this matter but haven't heard back from you guys and it has been almost two weeks now. I talked to one of your customer care member but he wasn't able to understand what I was trying to explain him so many times. Hopefully, he understood at the end of the day. But after I emailed Brad yesterday i.e. 3rd of Feb he is trying to resolve my problem within 24 hours.

I have used Aunt Betty a couple of times to book flights to the UK and they have been straightforward and very reasonably priced...but that was a world away and now things are very different.

We booked internal flights and because The Ghan cancelled our trip, we are having to change our flights at the last minute. As I sit here and type, I am trying for the fourth time this morning to get through to speak to someone (having already sent a message last night for someone to contact me urgently this morning....now midday) but everytime I ring, th...

Wondering whether Aunt Betty has gone into liquidation? I have called and emailed numerous times about using a flight credit and have had no luck with getting through to anyone.. help!!

Booked over 3.5k of flights. We are eligible for refund due to flight cancellation. Over a year later and we are still waiting. Attempted phone call to help cut out after 30 min hold.

Booked Flight to Tasmania on the 06/01/2021. The next Day Greater Brisbane was put into lockdown for 3 days and Tasmanian Government declared it as a hotspot!! Lodged the refund form as directed by their site. No confirmation of receiving my claim by them, Tasmania is still not allowing people from greater Brisbane in! The intended flight is to depart tomorrow 15/01/2021 !!!! As of 2:15pm 14/01/2021 still no confirmation from them to say whether they have received my claim!!!! I feel rather distressed about the lack of communication from this Company.

In August logged onto Aunt Betty website and followed their apply for a refund instructions for our Singapore flights in November that had been cancelled by the airline. Received an email confirmation that my refund request had been logged. Did the patient thing and waited the 12 weeks that it said it would take but after 16 weeks no refund. Searched and found a contact number and called them. After a long wait finally got through and spoke to a consultant who said "we have no record of your request being processed, I'll do that for you now and...

Flight cancelled in May still waiting for uncertainty CREDIT voucher to be follow Up . Unable to email as email address not receiving new emails. Staff rude on phone and over talk you . Will not put you through to manager . I Will escalate This matter to higher organisation if still cant be solved .
I will re submit again to AACC
By Diah

Absolutely appalling behaviour. Have lied about the availability of a refund, when Qantas & Singapore Airline cancelled the flights !! Impossible to obtain clear information or heaven help, if you would actually prefer to speak to a real person !
Will never use this company again nor Flight Centre. Hope Graham Turner is enjoying his multi millions of wealth, while clients receive no assistance or more importantly , their refunds !!

Booked flights through Aunt Betty for travel on 3rd June. My flights where cancelled by the airlines. I kept trying to contact Aunt-betty to no avail! I eventually filled out the refund / credit form. My only choice was to ask for a flight credit as they would have charged me a 500 per ticket cancellation fee if I requested my money back. I received the credit note a couple of days ago, but how do I know it's valid and for how long is it valid for! I am also unable to book online myself, when the time comes. Would have to contact Aunt bet...

I have tried email, phone over 2 weeks now, the only reply i got was some kind of email info for covid-19. My flight in 6 days. I know air canada allowed to flight change free of charge. The same with everyone i guess..waiting on the phone for over an hour and finally only got disconnected.So frustrated! I travelling with my young children, with this kind of situation where the world has gone crazy due to covid-19, i don't know what will hit me and my family the next day. And being subsidiary of Flight Centre I thought Aunt Betty will be reliable, it proven me I look might look too high.Can please get back to me. I still have my faith on you. My reservation ABY2853618.