Got Airline Confirmation After a Lot of Work
I was beginning to worry that Aunt Betty was just going to drag things out until our COVID credit shell expired, but the good news is that we've finally got a confirmation email from Malaysia Airline... 10 days before we fly out, after almost a month of chasing up (2 emails- both ignored, and 6 phone calls).
Good: At the beginning, Aunty Betty was pretty good with emails letting us know when our credit shell was going to expire and whenever it was extended by the airline. Great: Booking a flight for mid this year came with no additional costs..., eventhough flights are more expensive now. Bad: Once we tried to use our credit to book a flight using their website contact tool, we heard nothing for a week. A follow up email was also ignored for another week. So I rang their Australian number +61 2 8103 2106. Good: they always picked up after maybe 10-20mins on a weekday. Bads: 1) I was told that the credit shell was again extended when I said I was worried about meeting the booking deadline. This was not communicated in emails. 2) After every phone call, I was either told to wait up to 48 hrs or 10 days for Malaysia Airline to confirm. 3) They said the booking was confirmed- just no tickets issued yet- and gave me a booking reference which did not work on Malaysia Airline's website, like they assured me it would. 4) Malaysia Air changed one of the flights so that the transit was now overnight and Aunt Betty did not notify us. Again, was communicated over the phone only when I chased up for an update. Good: Since no tickets were issued for the longest time, we changed our flight to a different date and this was penalty free. Bad: Heard nothing more from Aunt Betty, but there was an incidental email today from Malaysia Airline mentioning another flight detail change. Luckily, it's only a minor change and in the email, was a proper working booking reference! Saved me another phone call to Aunt Betty that I'd been planning.
Waste of money with zero customer service!
I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.
Edit: I have changed my review from 1 star to two as a result of assistance I received once I posted this review. However I shouldn't have had to get to this point to have my problem be resolved.
I booked thru aunt Betty 2 yrs ago. Flight cancelled due to covid. They gave me credit (should have been a refund). The credit expires next month and I have been trying to rebook my flights but have waited on hold for over three hours every day this week . I have called at 7 am and at 4pm and at the middle of the day. But cannot get thru before my phone battery dies. It's seriously making me freak out. I'm almost crying it's so frustrating. And the hold music is next level AWFUL. please help me!!!!! I can't afford to loose $1000 airfare.
Had email replies but directed to Call Centre … never got through after 7 attempts
Have been notified of credit but got directed to call to book travel. Over 2 hours waiting over 6 calls! Sent emails again but no response as yet please help!
Have supplied detail, everything has gone quiet even though I am trying to book another ticket apart from mine.
Not getting a ticket even after 20days of paying extra money on top of the Credit and also charged more
I used the credit from 2020 to purchase a ticket for travel in 2022.I had around 4000$ as credit and i had to pay extra 1700$ for the new ticket.While Auntbetty booking site for a fresh ticket for same number of passengers for the same dates and destination is only 5296$..so I had to pay 300$ more without any rationale,even though I was told there will be no extra fees or charges..
I rebooked and paid the money on 8 /2/22, but even after almost a month I havn't received a ticket yet..I have rung customer service thrice,each time they said ticket will be issued in 24-48 hrs but I am still waiting...my booking reference is ABY3251317.
Regarding credit flight but Brad helped my after emailing him
It's regarding the rescheduling of my credit ticket. I did contact auntbetty Australia regarding this matter but haven't heard back from you guys and it has been almost two weeks now. I talked to one of your customer care member but he wasn't able to understand what I was trying to explain him so many times. Hopefully, he understood at the end of the day. But after I emailed Brad yesterday i.e. 3rd of Feb he is trying to resolve my problem within 24 hours.
Absolute rubbish service
I have used Aunt Betty a couple of times to book flights to the UK and they have been straightforward and very reasonably priced...but that was a world away and now things are very different.
We booked internal flights and because The Ghan cancelled our trip, we are having to change our flights at the last minute. As I sit here and type, I am trying for the fourth time this morning to get through to speak to someone (having already sent a message last night for someone to contact me urgently this morning....now midday) but everytime I ring, th...ey hang up on me. At this point, I will NEVER use them again....I am happy to update this review if they redeem themselves but I sadly think they will not. Have no idea what we do if I can't get through because they have no way of amending flights online.
Impossible to get a hold of.
Wondering whether Aunt Betty has gone into liquidation? I have called and emailed numerous times about using a flight credit and have had no luck with getting through to anyone.. help!!
Booked over 3.5k of flights. We are eligible for refund due to flight cancellation. Over a year later and we are still waiting. Attempted phone call to help cut out after 30 min hold.
COVID-19 Refund anyone else waiting !!!!
Booked Flight to Tasmania on the 06/01/2021. The next Day Greater Brisbane was put into lockdown for 3 days and Tasmanian Government declared it as a hotspot!! Lodged the refund form as directed by their site. No confirmation of receiving my claim by them, Tasmania is still not allowing people from greater Brisbane in! The intended flight is to depart tomorrow 15/01/2021 !!!! As of 2:15pm 14/01/2021 still no confirmation from them to say whether they have received my claim!!!! I feel rather distressed about the lack of communication from this Company.
In August logged onto Aunt Betty website and followed their apply for a refund instructions for our Singapore flights in November that had been cancelled by the airline. Received an email confirmation that my refund request had been logged. Did the patient thing and waited the 12 weeks that it said it would take but after 16 weeks no refund. Searched and found a contact number and called them. After a long wait finally got through and spoke to a consultant who said "we have no record of your request being processed, I'll do that for you now and...you can expect your refund in around 12 weeks"! No matter how much I protested he stuck to the script and now I'm having to wait for another 12 weeks. Unacceptable!!! He said that you need to speak to someone in person to action your refund request as it needs "Human Intervention". Go figure, an automated system that is anything but! I'll never use them again and urge anyone thinking about using them not to! They are just buying more time before they have to give back money that the airline refunded months ago.
Will not ever to deal with Auntbetty again
Flight cancelled in May still waiting for uncertainty CREDIT voucher to be follow Up . Unable to email as email address not receiving new emails. Staff rude on phone and over talk you . Will not put you through to manager . I Will escalate This matter to higher organisation if still cant be solved .
I will re submit again to AACC
Appalling consumer behaviour
Absolutely appalling behaviour. Have lied about the availability of a refund, when Qantas & Singapore Airline cancelled the flights !! Impossible to obtain clear information or heaven help, if you would actually prefer to speak to a real person !
Will never use this company again nor Flight Centre. Hope Graham Turner is enjoying his multi millions of wealth, while clients receive no assistance or more importantly , their refunds !!
aunt betty customer care
Booked flights through Aunt Betty for travel on 3rd June. My flights where cancelled by the airlines. I kept trying to contact Aunt-betty to no avail! I eventually filled out the refund / credit form. My only choice was to ask for a flight credit as they would have charged me a 500 per ticket cancellation fee if I requested my money back. I received the credit note a couple of days ago, but how do I know it's valid and for how long is it valid for! I am also unable to book online myself, when the time comes. Would have to contact Aunt bet...ty to book (totally impossible to contact). There is talk that travel bans will be in place for at least two years. What happens if I am unable to travel? Next time will definitely be booking direct with the airline!
Change my flight
I have tried email, phone over 2 weeks now, the only reply i got was some kind of email info for covid-19. My flight in 6 days. I know air canada allowed to flight change free of charge. The same with everyone i guess..waiting on the phone for over an hour and finally only got disconnected.So frustrated! I travelling with my young children, with this kind of situation where the world has gone crazy due to covid-19, i don't know what will hit me and my family the next day. And being subsidiary of Flight Centre I thought Aunt Betty will be reliable, it proven me I look might look too high.Can please get back to me. I still have my faith on you. My reservation ABY2853618.
Questions & Answers
How can we use credit shell from Aunt Betty to make online booking? Is the a code to apply when making a booking using credit shell?
Aunt Betty Customer service is not contactable.
Thank you kindly.
Anyone know what options we have since Aunt Betty is not responding to email and calls regarding our credit shell?
How can we use the credit shell to making bookings?
Or is it possible to get refund?
The problem is they make it so hard to redeem it that you lose your credit shell. I called twice a week ago on two consecutive days and the said we will email you. They never do. They drag it out so y...ou lose your money.they won’t refund my tickets and can’t supply flights as Etihad don fly Brisbane to Melbourne. So I’m furious. I’m taking my actions further and will get media involved if I have to . It’s ridiculous I’m losing $5200 worth of flights. Good luck..your gonna need it
I'm not holding my breath to use mine either - we had flights booked with malindo to Bali for April/May 202, cancelled by the airline. Every single time I contacted AB I was advised "we haven't receiv...ed funds from the airline, so we can't refund you" and we'll let you know when the funds become available. Yeah, right... I will give it a last shot, but not expecting anything but more excuses. I'm fortunate in that I'm *only* $1000 out of pocket, unlike the many others who are significantly more worse off :-(
I had the same issue, my voucher expires TODAY and the website gets in a loop that doesn't allow me to book and use it. Called several times and promised I'll receive an email. Wrote some emails asking for help and they blocked my messages!
Has anyone had their flight credit honoured? reading a lot of bad reviews about honouring credits, and it's a bit suspect how you just receive an email instead of credit code or voucher. but hoping there are some people who successfully used their credit?
Not as yet. After 6 hours on the phone spread over several days, I did manage to speak to someone today from Aunt Betty which is positive. However, as I booked the flight for my wife using my credi...t card and my email address as contact, they weren't able to handle my query without first having written authority from my wife saying I can handle the flight credit! All very frustrating.
sounds like you've made some progress though. hope it works out! for your sake and mine!
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