1 photo
Aunt Betty

Aunt Betty (page 3 of 10)

2.3 from 1,890 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    1.1 (659)
  • Customer Service
    1.1 (706)
  • Trip Completed Yes · No (763)
  • Ease of Booking
    1.9 (605)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
krafty_x
krafty_xSydney, NSW

If I could give zero stars I would.

published

I was offered credits I have been unable to use. It states in the email I received that I must call in order to use the credits I was given. I was on hold for time frames in excess of four hours three days in a row. I ended up having to book new flights and pay for them. I also sent three emails to AB through the contact page and have not received a response at all after three weeks waiting. Bad luck certainly comes in Aunt Betty threes. My previous comments have also been deleted. What a rip off. I want my money back OR a sufficient method of using the credits I was offered.

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Krafty_x Im sorry it's so hard to reach us right now. Id be happy to look into this for you and help you rebook if possible. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Similar opinion? Write a review on ProductReview.com.au!

They stole my money when they lied about my flight being refundable!

published

When I made my booking there was a statement that said my ticket was refundable and when I called up to cancel my booking they said it wasn't - I have a screenshot of them telling me it was refundable!! When I checked their website there is a clause in their terms and conditions that states "80% refund able to be issued prior to 48 hrs before your flight". COMPLETELY ILLEGAL! After quoting them their own policy they stated that they could issue me flight credit instead but were NOT refunding me - a clear demonstration of their guilt. The woman on the phone, [Name Removed], ignored my questions and in the hour and a half I spoke to her, I was offered no assistance.

Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Joshua
JoshuaSydney, NSW

Never again

published

Trying to get in contact with customer service takes around 2 hours on the phone. Listening to same bruno mars song over and over again. Absolutely horrible experience, never again.

Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
leo
leobrisbane
  • 5 reviews
  • 4 likes

Double charging,no reply and no customer support

published

On the 30 of march I booked a flight with aunt Betty. The website indicated that my credit card payment went not through and that I should rebook. Done this with Paypal. They deducted the amount twice from my account. No booking number issued, nobody to speak with ,spend since 4 am on the phone with great jingle.scam? Had before good experience with them.

Aunt Betty
Customer C.Aunt BettySend a private message
leo
leo
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all
Ari A.
Ari A.Metropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Please Help

published

Edit: I have changed my review from 1 star to two as a result of assistance I received once I posted this review. However I shouldn't have had to get to this point to have my problem be resolved.

I booked thru aunt Betty 2 yrs ago. Flight cancelled due to covid. They gave me credit (should have been a refund). The credit expires next month and I have been trying to rebook my flights but have waited on hold for over three hours every day this week . I have called at 7 am and at 4pm and at the middle of the day. But cannot get thru before my phone battery dies. It's seriously making me freak out. I'm almost crying it's so frustrating. And the hold music is next level AWFUL. please help me!!!!! I can't afford to loose $1000 airfare.

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Ari A, Im sorry it's so hard to reach us right now. Id be happy to help you rebook. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Ari A.
Ari A.
Similar opinion? Write a review on ProductReview.com.au!
VWVWVW
VWVWVWMetropolitan Adelaide, SA
  • 2 reviews
  • 3 likes

Long waits and terrible phone service

published
Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!

Cannot get hold of anyone to cancel a flight due to leave next week!

published

I cannot get through to Aunt Betty staff to cancel and ask for a refund of a flight that has been booked since 2020 (cancelled due to Covid) and rescheduled 3 times. I have been phoning and emailing for several weeks after receiving an email from an airline company who had cancelled a leg of my journey. It is really disappointing and perhaps they are understaffed but happy to take the money when selling the flights in the first place. I am now going to contact my bank (paid by credit card) and the AFTA)

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Victoria Im sorry to hear about your recent experience. Id be happy to look into your refund for you. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Similar opinion? Write a review on ProductReview.com.au!
Thomas M.
Thomas M.Greater Melbourne (Inner), VIC
  • 2 reviews

Would rather stab myself in the eye with a rusty screw driver

published

An absolute joke of a company. Incompetence and lying appears to be in their companies values. Not willing to lift a finger to undo their stuff ups, leaving us high and dry and out of $2200 from our own pocket. Spent over 12 hours on hold to them over the past 2 weeks and got nowhere. When you do finally get through to someone, they try to fob you off. Their hold music sucks too! I’m pretty sure my poor fiancé has PTSD from it. Not… even… kidding

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Thomas M, Im sorry to hear about your recent experience. Id be happy to look into this for you to investigate this issue. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Similar opinion? Write a review on ProductReview.com.au!

WISH I COULD GIVE A 0

published

The WORST company to deal with. Would not recommend them to anyone. Aunt Betty, look at your reviews? Honestly, it is an embarrassment they still exist. Have spent over 2 hours on hold 3 times today to speak to someone. Each time they are incompetent and have no idea what the request is. They offer 0 customer service and quite frankly do not care about their customers. Have had a $2000 credit with them since early 2020 and it has been a headache every. single. time. we have to speak with them. Was just cut off from being on hold for over an hour again. Do not respond to emails, cannot handle any requests. How is ACCC still letting them go on?

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Sarah, Im sorry to hear about your recent experience. Id be happy to help you with your request. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all
Bitts
Bitts
  • 2 reviews

Fraudulent booking and overcharging

published

Our flight number and time were wrong. They charged us $600 extra for exit seats. We realised 4 days before our scheduled flight that our flight number is different, the flight is in the morning and not night, and no exit seats were booked. We have been trying to call all day and still haven’t spoken to a representative. Be very careful.

Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Dan
Dan
  • 2 reviews

Poor customer service and confusing information.

published
Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!

Could not contact them in 10 days

published

Emirates changed our flight and we tried to call Aunt Betty to change our flight to our liking. 10 days later, 8 hours on hold, 5 emails, 4 requests for callback, zero response. Avoid at all costs.

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Tomas T, Im sorry to hear about your recent experience. Id be happy to help you with this. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all
Maryann L
Maryann LGreater Melbourne (Inner), VIC

Avoid at all costs

published
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Maryann L, Im sorry to hear about your recent experience. Id be happy to help you rebook. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Maryann L
Maryann L
Similar opinion? Write a review on ProductReview.com.au!

Don't use unless you have the money to lose

published
Aunt Betty
Customer C.Aunt BettySend a private message

Hi El M, Im sorry to hear about your recent experience. Id be happy to help you rebook. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Similar opinion? Write a review on ProductReview.com.au!

Impossible to utilise flight credits, calls and emails both unanswered

published
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Peta, Im sorry to hear about your recent experience and that its so hard to reach us right now. Id be happy to help you rebook. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Similar opinion? Write a review on ProductReview.com.au!

Absolutely Terrible. Do not use.

published

I was on hold with this company for over 2 hours yesterday (no answer) and 1 hour today (and am still l on hold currently). After 45 minutes this morning the customer service agent picked up and began to assist me; however, they hung up when confirming the flight details I wanted. I would like someone to call back as soon as possible as I need to book a flight as soon as possible. Unfortunately, they provide no online channel to use flight credits.

Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!

Just terrible! 8 hours waiting on the phone!! This is not a joke!!!

published

Customer service doesn’t answer your calls and emails for long time. In one day I waited 8 hours on the phone for someone to pick up my call!!! STAY AWAY PEOPLE!! Pay extra and buy your tickets from somewhere else!!

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Vesley, Im sorry to hear about your recent experience and that its so hard to reach us right now. Id be happy to help you rebook. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Vesley
Vesley

I have just emailed. I hope I will receive a response from you!

Similar opinion? Write a review on ProductReview.com.au!

Does Aunt Betty even exist?

published

The second time I have tried calling and was on hold for over an hour, each call going unanswered and having to hang up. Have tried emailing but no response. Is Aunt Betty actually a legit company still running? How can we use our credits that have been promised?

Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Robert
RobertPerth, WA
  • 2 reviews
  • 2 likes

Hung up on me

published

Was on the phone for over an hour only for them to hang up on me. Got through to someone initially after 30 minutes on hold and said I wanted to use my credit and book another flight, then was put back on hold for around 25 more minutes and then I was just hung up on whilst on hold.
How do they not have an option to use these credit shells over the internet.

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Robert, I am sorry for your recent experience. Id be happy to assist, please email assist@auntbetty.com with 000014 in the subject line with your itinerary number and Ill get back to you asap. Kind regards, Brad

Similar opinion? Write a review on ProductReview.com.au!
mit
mitCanberra 2600, ACT
  • 2 reviews
  • 2 likes

Pathetic service, under staffed and do not keep their promises

published

We had booked our flights to USA in 2020, but as COVID hit and travel bans we could not travel. We requested for refund, but instead we were given credit which now expires in December 2022. We have been contacting them with new travel dates to use our credits, but no one from auntbetty responds to emails or actions request. The policy to use credits are so restricting that one is worst of buying tickets using the credit. Even when cheap flights are available, you cant book it. Its a rip-off. Would never use AuntBetty or Qantas again.

Aunt Betty
Customer C.Aunt BettySend a private message
mit
mit
Similar opinion? Write a review on ProductReview.com.au!

TERRIBLE SERVICE

published

In June 2020 my flights got cancelled due to Covid. I have sent numerous e-mails over the past 2 years and have not received a refund or credit. I have called them several time and every time i get the same response "we will call you back within a few days with an update". They never call back and don't provide an update. They are not offering any flights to my original destination and are not willing to provide a refund. Ridiculous, useless, terrible service company. BEWARE DO NOT USE

Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Peter
PeterSydney, NSW

Under-staffed and overwhelmed

published
Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Vhing
VhingMetropolitan Adelaide, SA

Scammers

published

We booked a flight last 2020 but due to covid they canceled our flight. I emailed them many times no reply and i called them many times no one is answering. We wanna redeem our credit flight.

Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Gary Millar
Gary MillarGreater Melbourne (Metropolitan), VIC

“Not Happy” Aunt Betty Travel

published
Gary Millar
Gary Millar
Similar opinion? Write a review on ProductReview.com.au!
Sam
Sam
  • 4 reviews
  • 1 like
  • Verified

No refund provided

published

In may 2020 my flights were cancelled due to covid and i was advised i would receive a flight credit as they could not complete a refund.
I have tried to call through to the aunt betty help desk numerous times however after being on hold for an extended period the call disconnects. I have also emailed assist@auntbetty.com to try to arrange another flight or a refund with no response.

Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 3 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.