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Aunt Betty

Aunt Betty

2.3 from 1,910 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    3.1 (8)
  • Customer Service
    3.9 (9)
  • Trip Completed Yes (10) · No
  • Ease of Booking
    4.3 (10)
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Danielle B.
Danielle B.Greater Melbourne (Inner), VIC

Waste of money with zero customer service!

published

I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.

Transparency
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Maria
MariaWestern Australia
  • 2 reviews
  • 3 likes

Don’t reserve seats!

published

I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.

Transparency
2/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Tony N.
Tony N.Metropolitan Adelaide, SA
  • Verified

Reliable

published

All my bookings have always taken place without any problems.
Received Ticket Shell credit as promised due to Covis 19
Cannot fault their service, competitive pricing and extras as promised . e.g baggage allowance

Transparency
5/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
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Review collected in partnership with Aunt Betty

Matt
MattMelbourne
  • 21 reviews
  • 25 likes

Great experience with one caveat.

published
Transparency
2/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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  • Verified

Easy no fuss service delivery

published

Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.

Transparency
4/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

Bernt
BerntGreater Melbourne (Outer), VIC
  • 4 reviews
  • 3 likes
  • Verified

Quite good, but could use some improvements

published
Transparency
3/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

Mansour
MansourGreater Melbourne (Outer), VIC
  • 11 reviews
  • 6 likes
  • Verified

good so far

published

hard to be in touch with them as hard to call them, it is good for fast booking.
we did not understand how to cancel our booking or the refund policy also it is good that we could see how much we can carry luggages (30k) but not with us on the plane if it was 7k or 10k

Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Mansour
Mansour

good so far

Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

  • Verified

Good prices, but average service if you need it.

published

I generally find that saint Betty is the cheapest website for flights.
My negative experience came when I needed to change a booking. They were unresponsive to emails and I eventually had to resort to calling them when on my holiday.

Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Adam King
Adam King

If I had just received a reply to one of my 4 emails I would have been happy.

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Review collected in partnership with Aunt Betty

Tony P
Tony PSouth East Queensland, QLD
  • Verified

Repeat customer

published

I have used Aunt Betty several times now to book trips to Asia . On each occasion it was a simple process with no hidden fees . Their price is quite competitive and that is one of the main factors I look for when booking overseas trips .

Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi Tony,
Thanks for your continued business, we appreciate it,
Aunt Betty.

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Review collected in partnership with Aunt Betty

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Jin H.
Jin H.Victoria
  • Verified

A good alternative service which is Australia based

published

We have used Aunt Betty twice by now, and found Aunt Betty's service realiable. Unlike some other providers Aunt Betty follows up with the bookings made which is important as flight time do subject to changes.

Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi Jin,
Thank you for your repeat booking.
We hope you have a great trip,
Aunt Betty.

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Review collected in partnership with Aunt Betty

Questions & Answers

Joy V.
Joy V.asked

How can we use credit shell from Aunt Betty to make online booking? Is the a code to apply when making a booking using credit shell?
Aunt Betty Customer service is not contactable.

Thank you kindly.

No answers
Joy V.
Joy V.asked

Anyone know what options we have since Aunt Betty is not responding to email and calls regarding our credit shell?
How can we use the credit shell to making bookings?
Or is it possible to get refund?

Thank you.

2 answers
Tania
Tania
Kerrie-Anne P.
Kerrie-Anne P.
Jimmy
Jimmyasked

Has anyone had their flight credit honoured? reading a lot of bad reviews about honouring credits, and it's a bit suspect how you just receive an email instead of credit code or voucher. but hoping there are some people who successfully used their credit?

2 answers
Paul
Paul
Jimmy
Jimmy

sounds like you've made some progress though. hope it works out! for your sake and mine!

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