Aunt Betty

I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.

I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.

All my bookings have always taken place without any problems.
Received Ticket Shell credit as promised due to Covis 19
Cannot fault their service, competitive pricing and extras as promised . e.g baggage allowance

We booked with Cathay Pacific through Aunt Betty, and as with all of these third party agents, if you enter your details correctly and don’t change any aspect of your journey, you’ll be fine. The price we got was lower than with the airline directly and we travelled without incident.

However. Aunt Betty proudly declare that they have no sneaky booking fees, but they don’t tell you that some of their economy fares require a seat reservation fee if you wish to choose your seat before departure (and who doesn’t want to do that?). So having belie...

Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.

They had a competitive (read: as low as others) rate for a multi-stop flight to Europe. The booking process itself was not as smooth as for instance BYOJet.com.au.
I purchased the Price Drop Protection for AU$9, and the price for my flights dropped $180 so I put a request for refund in. There's a fair bit of fine print - some of which is impossible to meet (the cheaper website's jpg should state the date&time that you obtain the quote - not even their own website shows that), but the most difficult one is that they only allow the upload of one ...

hard to be in touch with them as hard to call them, it is good for fast booking.
we did not understand how to cancel our booking or the refund policy also it is good that we could see how much we can carry luggages (30k) but not with us on the plane if it was 7k or 10k

I generally find that saint Betty is the cheapest website for flights.
My negative experience came when I needed to change a booking. They were unresponsive to emails and I eventually had to resort to calling them when on my holiday.

I have used Aunt Betty several times now to book trips to Asia . On each occasion it was a simple process with no hidden fees . Their price is quite competitive and that is one of the main factors I look for when booking overseas trips .

We have used Aunt Betty twice by now, and found Aunt Betty's service realiable. Unlike some other providers Aunt Betty follows up with the bookings made which is important as flight time do subject to changes.