1 photo
Aunt Betty

Aunt Betty

2.3 from 1,882 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.1 (144)
  • Customer Service
    4.0 (151)
  • Trip Completed Yes · No (194)
  • Ease of Booking
    4.5 (172)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
Ari A.
Ari A.Metropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Please Help

published

Edit: I have changed my review from 1 star to two as a result of assistance I received once I posted this review. However I shouldn't have had to get to this point to have my problem be resolved.

I booked thru aunt Betty 2 yrs ago. Flight cancelled due to covid. They gave me credit (should have been a refund). The credit expires next month and I have been trying to rebook my flights but have waited on hold for over three hours every day this week . I have called at 7 am and at 4pm and at the middle of the day. But cannot get thru before my phone battery dies. It's seriously making me freak out. I'm almost crying it's so frustrating. And the hold music is next level AWFUL. please help me!!!!! I can't afford to loose $1000 airfare.

Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Ari A, Im sorry it's so hard to reach us right now. Id be happy to help you rebook. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Ari A.
Ari A.
Similar opinion? Write a review on ProductReview.com.au!
NaturalNine
NaturalNinePerth, WA
  • 5 reviews
  • 11 likes
  • Verified

Flawless Service

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!

Brad needs a raise!!! Read all!

published
Transparency
3/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Denny
DennyGippsland, VIC
  • 3 reviews
  • 1 like
  • Verified

Not getting a ticket even after 20days of paying extra money on top of the Credit and also charged more

published

I used the credit from 2020 to purchase a ticket for travel in 2022.I had around 4000$ as credit and i had to pay extra 1700$ for the new ticket.While Auntbetty booking site for a fresh ticket for same number of passengers for the same dates and destination is only 5296$..so I had to pay 300$ more without any rationale,even though I was told there will be no extra fees or charges..

I rebooked and paid the money on 8 /2/22, but even after almost a month I havn't received a ticket yet..I have rung customer service thrice,each time they said ticket will be issued in 24-48 hrs but I am still waiting...my booking reference is ABY3251317.

Transparency
2/5
Customer Service
3/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Denny, I am sorry to hear about your recent experience. I am looking into this for you and will provide an update when I have more information. Kindest regards, Brad

Denny
Denny

Thank you,finally I got the ticket on 7/3/22..Thanks for your help Brad..my thoughts if Aunt Betty is too busy,they should atleast contact customers and reassure them things are in progress..thanks anyways

Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all
Ivan
IvanGreater Melbourne (Inner), VIC

Edit ~ I managed to change my flight thanks to a friendly operator, but the company is practically impossible to reach

published

The form on their website doesn't work. The facebook page don't answer. I waited almost 2h on the line and nobody answered, twice.

I found an email address that works here and someone answer and fixed my flight, but I wasted a lot of time waiting on the phone.

I need to cancel my Virgin flight, and there is no way to do it. Aunt Betty is basically a scam. Virgin won't help, as they told me to cancel through Aunt Betty. Absolutely avoid

Transparency
1/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Manoj C.
Manoj C.South East Queensland, QLD
  • 2 reviews
  • Verified

Used to be very good!

published

I am trying to use my credit but am not able to contact Aunt Betty, my credit is from the year 2020.
I have used Aunt Betty many times before and they did good service but clearly, they haven't planned for post covid scenario.

Transparency
4/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Manoj C.
Manoj C.

Ok will do.

Similar opinion? Write a review on ProductReview.com.au!
S K.
S K.Sydney, NSW

Regarding credit flight but Brad helped my after emailing him

published

It's regarding the rescheduling of my credit ticket. I did contact auntbetty Australia regarding this matter but haven't heard back from you guys and it has been almost two weeks now. I talked to one of your customer care member but he wasn't able to understand what I was trying to explain him so many times. Hopefully, he understood at the end of the day. But after I emailed Brad yesterday i.e. 3rd of Feb he is trying to resolve my problem within 24 hours.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Mary A.
Mary A.South-Eastern Region, NSW
  • 9 reviews

Absolute rubbish service

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Mary A.
Mary A.
Similar opinion? Write a review on ProductReview.com.au!
Katt7484
Katt7484
  • 2 reviews

Impossible to get a hold of.

published

Wondering whether Aunt Betty has gone into liquidation? I have called and emailed numerous times about using a flight credit and have had no luck with getting through to anyone.. help!!

Transparency
2/5
Customer Service
2/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Katt7484, I am sorry you are having trouble reaching us. I would be happy to assist you, please email assist@auntbetty.com with 000014 in the subject line and I will get back to you as soon as possible.
Kind Regards, Brad

Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all

Initially frustrating to deal with but I’m the end they handled my issue well

published

I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.

Transparency
3/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Gayle
Gayle
Gayle
Gayle

Please refer to my email. The issue has been resolved. Thank you for reaching out to help. Gayle

Similar opinion? Write a review on ProductReview.com.au!
Jhpaddo
JhpaddoSydney, NSW
  • Verified

Original service dreadful but upon complaining to management resolved satisfactorily.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
San
SanSouthwest, VIC
  • Verified

Still waiting…

published

Booked over 3.5k of flights. We are eligible for refund due to flight cancellation. Over a year later and we are still waiting. Attempted phone call to help cut out after 30 min hold.

Transparency
2/5
Customer Service
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all
David  Wallis
David Wallis
  • 3 reviews

Fantastic service

published

Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!

Great Service

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
john 1604
john 1604Hunter Region, NSW
  • 15 reviews
  • 15 likes

covid 19 refund

published

it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 8

Questions & Answers

Pip Grant
Pip Grantasked

Hi I have a Credit Shell for Covid cancelled flights - how do I rebook using it Credit ref is ABY3110176

No answers
Meredith W.
Meredith W.asked

I have been on hold 2 days in a row for over 4 hours. I want to use my travel credit. This is disgusting. I’ve also emailed with no response.

No answers
Michael B
Michael Basked

Having the same problem as everyone above. Aunt Betty will not honour the credit. Told to book through the same airline who are not paying to our original destination, have to spend 24 hours travelling to a country which is 6 hours away. Asked for a refund as was never told at the time we said we would have a credit that there were conditions on the credit regarding the same airline. Argued that our credit is with Aunt Betty and not the airline but getting nowhere. Have a $1400 credit that cannot be used and they do not care. Unacceptable!

No answers
See all Aunt Betty questions

Get an answer from our members and Aunt Betty representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.