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Impossible to get a hold of.
Wondering whether Aunt Betty has gone into liquidation? I have called and emailed numerous times about using a flight credit and have had no luck with getting through to anyone.. help!!
Initially frustrating to deal with but I’m the end they handled my issue well
I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.
Original service dreadful but upon complaining to management resolved satisfactorily.
Since writing the below review Aunt Betty have resolved the matter very satisfactorily. For rectifying the situation give them a star rating of 5 but the original service was a 1. Thank you.
The ticket was cheap ish but it just hasn’t paid off going with them. Trying to change my flight return date has so far proved impossible. Call centre person couldn’t speak proper English and line quality so poor. Therefore after he said it would cost $10k to change flight return date I gave up (original return ticket $3k). Two email requests asking to c...hange travel date sent over a week ago remain unanswered. Will never use again. Appalling company and what a stupid name. Thoroughly regret booking through them. Have been flying between Aus and UK for the last 35 years and this is the most uncommunicative company have ever used.
Booked over 3.5k of flights. We are eligible for refund due to flight cancellation. Over a year later and we are still waiting. Attempted phone call to help cut out after 30 min hold.
Travel with Aunt Betty
It hasn't been easy applying for a refund/credit due to Covid-19. Although, after many conversations via email and phone my request has been considered and approved. However, in future I will be using my local travel agent to avoid some of the issues I have encountered re requesting my refund via Aunt Betty.
I would like to thank Dike for his professionalism and prompt work and assistance with my query today.
He was pleasant, polite & patient and provided clear advice.
PS: They stated I'd receive the refund within 12 weeks however going by all the negative feedback I'm reading on this site, I could be waiting well and truly beyond the timeframe.
Still waiting for a refund for a canceled flight in April 20 - Update - Received Refund finally
Very very poor communication from Aunt betty. I have been patient as I understand that it's a hard time, but it looks like they are taking me for a ride. I booked a flight via Singapore airlines for April 20 and a return for June 20. The flights were canceled by the airline and a refund was provided by the airline, but I have still not got it. when I finally got someone online, they told me it would be processed in 3 weeks and its been over 4 months and still no news. I hate it that they don't communicate, I mean how difficult is it for them to keep us updated. They have lost me as a customer and I will make a Consumer Complaint.
COVID-19 Refund anyone else waiting !!!!
Booked Flight to Tasmania on the 06/01/2021. The next Day Greater Brisbane was put into lockdown for 3 days and Tasmanian Government declared it as a hotspot!! Lodged the refund form as directed by their site. No confirmation of receiving my claim by them, Tasmania is still not allowing people from greater Brisbane in! The intended flight is to depart tomorrow 15/01/2021 !!!! As of 2:15pm 14/01/2021 still no confirmation from them to say whether they have received my claim!!!! I feel rather distressed about the lack of communication from this Company.
In August logged onto Aunt Betty website and followed their apply for a refund instructions for our Singapore flights in November that had been cancelled by the airline. Received an email confirmation that my refund request had been logged. Did the patient thing and waited the 12 weeks that it said it would take but after 16 weeks no refund. Searched and found a contact number and called them. After a long wait finally got through and spoke to a consultant who said "we have no record of your request being processed, I'll do that for you now and...you can expect your refund in around 12 weeks"! No matter how much I protested he stuck to the script and now I'm having to wait for another 12 weeks. Unacceptable!!! He said that you need to speak to someone in person to action your refund request as it needs "Human Intervention". Go figure, an automated system that is anything but! I'll never use them again and urge anyone thinking about using them not to! They are just buying more time before they have to give back money that the airline refunded months ago.
Refund came pretty quick.
So back in April my flight from Melbourne to the UK got cancelled with etihad for me and my partner, and like everyone else, was absolutely fuming when offered only and travel voucher, or huge cancellation fees, so ended up taking flight credit. This didn't really work as my partner at the time was pregnant and due August. After leaving it a while and knowing that the flight credit was never going to work, I rang them on the 1st of September, and asked for a refund, and they said all fees are waiverd because Etihad had waiverd cancellation fees...to. No word of a lie I have got my full refund 3 weeks later, weather I was very very lucky or was super nice to them on the phone, I'm not sure, but I did pay with my English bank account in British pounds, so I'm not sure if that had anything to do with it to, but yeah just to let people know they are refunding, keep going
Will not ever to deal with Auntbetty again
Flight cancelled in May still waiting for uncertainty CREDIT voucher to be follow Up . Unable to email as email address not receiving new emails. Staff rude on phone and over talk you . Will not put you through to manager . I Will escalate This matter to higher organisation if still cant be solved .
The reviewer stated that an incentive was offered for this review
I phoned & requested a refund on my airfares on 26/4/20 as they had put me onto a different flight without my prior agreement, plus i didn’t really want to travel because of covid-19, they said they would refund the full cost ($3666) less $100 per ticket (that’s 3 tickets so -$300) i agreed, i expected $3366 but today i found they actually refunded the FULL amount ($3666) & didn’t take the $100 per ticket deduction. It’s taken a ridiculously long time but i’m super glad it’s over & i’ve got the money back!
Appalling consumer behaviour
Absolutely appalling behaviour. Have lied about the availability of a refund, when Qantas & Singapore Airline cancelled the flights !! Impossible to obtain clear information or heaven help, if you would actually prefer to speak to a real person !
Will never use this company again nor Flight Centre. Hope Graham Turner is enjoying his multi millions of wealth, while clients receive no assistance or more importantly , their refunds !!
Costumer service was available quickly, there was a bit of a language barrier with the representatieve so didn’t 100% understand everything she said but nice and answered most of my questions.
aunt betty customer care
Booked flights through Aunt Betty for travel on 3rd June. My flights where cancelled by the airlines. I kept trying to contact Aunt-betty to no avail! I eventually filled out the refund / credit form. My only choice was to ask for a flight credit as they would have charged me a 500 per ticket cancellation fee if I requested my money back. I received the credit note a couple of days ago, but how do I know it's valid and for how long is it valid for! I am also unable to book online myself, when the time comes. Would have to contact Aunt bet...ty to book (totally impossible to contact). There is talk that travel bans will be in place for at least two years. What happens if I am unable to travel? Next time will definitely be booking direct with the airline!
Change my flight
I have tried email, phone over 2 weeks now, the only reply i got was some kind of email info for covid-19. My flight in 6 days. I know air canada allowed to flight change free of charge. The same with everyone i guess..waiting on the phone for over an hour and finally only got disconnected.So frustrated! I travelling with my young children, with this kind of situation where the world has gone crazy due to covid-19, i don't know what will hit me and my family the next day. And being subsidiary of Flight Centre I thought Aunt Betty will be reliable, it proven me I look might look too high.Can please get back to me. I still have my faith on you. My reservation ABY2853618.
Questions & Answers
Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
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