Aunt Betty

Totally useless. Booking was cheap, and being part of flight centre group I booked. No way to manage a booking online, airline won't let me do it direct as it was booked by a 3rd party. Ring customer service but they'll never answer, emails ignored. Total shambles and will never book with them ever again. My advice: use another booking service

I have spent 6 hours on the phone to Aunt Betty listening to "Happy" by Pharrell Williams. I am not happy and am desperate for Aunt Betty to respond to my concerns and numerous emails. I am desperate for help as my flight is coming up soon. Aunt Betty, please contact me!!!!.

Cancelled covid flights - no refund and credit was valid for 2 months while there was still a travel ban on Australia and they literally told us on the phone that "this is all we can offer you, a 2 month travel credit, if you don't want it or don't like it then tough". They then turned off all reviews on all platforms and looked like they were going to close down and run with everyone's money. They are back and emailed saying we can use our credit but need to book direct with Virgin and the offer is valid for 3 days and would have to pay more a...

I was reading through these reviews and the majority describe the same situation I've been through trying to use my travel credit. I now have to pay extra to be able able to use the credit. Absolutely outrageous!

Thousands of dollars in cancelled flights left in "Aunt Betty Credit" with a call center that leaves you waiting hours each time you try to reach them and very little to no knowledge or support once you do. Actions that are agreed over the phone with the call center are not actioned at all and you are left to repeat the process again, and again.

Do not ever use them. Worst company to deal with. Got stuffed around with credits from Cancelled flights at the start of covid. Finally we we're able to book flights after reading posts on here. But we weren't able to combine the credits so even know the flights we we're booking we're cheaper then both our credits, we still had to pay extra. We wanted to book through virgin and use them towards a flight and accommodation package. We we're told no. Now once we've used them, we have received an email to say that they are now allowing us to book directly through virgin for the remaining 30 dollars... We will never use aunt betty or flight centre.

Calling all asic officials!!! Pay attention and do your job. We are all being ripped off here! Hold the directors to account…. Read the reviews. I can’t be objective. I can only relate my appalling experience. There is nothing good about this company. They are white collar criminals. The end.

Waited 2 hours for phone to be answered. Attempted to rebook flight that was postponed due to covid. Call centre must be located in Singapore. Was told they would call me me back in 10 minutes. Never received a call. Rang the next day and waited another 2 hours for call to be answered. Was told I would have to pay a service fee of $50 another $99 fee for change of flight plus the price increase of flight. Never use this company

Credit issued due to cancelled flights. On hold for 2hrs+ and no answer. Travel bank offered but the airline not flying to NZ so our family cannot use it. Disappointed ☹️ cannot work out how to even use our credit.

Absolute horrible experience with this company. just a bunch of crooks. Been over 2 years now, i am chasing for my refund and still waiting.
they don't answer calls neither they respond back to emails. what a joke

WE got our flights cancelled in April 2020 due to borders closure and was only offered credit shell but I have tried to contact Aunt Betty since Feb 2022 via Contact Form numerous times and have not got a reply from Aunt Betty. I have rung the helpline number and waited over 1 hour over 10 times but it was either the call continued to be on hold or eventually got disconnected.

There is no way to contact Aunt Betty customer service at all!!!
How can the company still operates?

Avoid at all costs!

Extremely difficult to deal with once money is taken. Communication is atrocious, call wait times horrendous, absolute nonsense fees and charges due to rebooking for the 4th time due to covid issues - not our fault or choice. Refused to refund
Every time rebooking, you have to pay more. We had $3,000+ in flight credit, tried booking flights worth about $2,150 and they still want us to pay more!!!
What the f aunt betty, disgraceful,
Do not use this company!!!!

After much negotiation with Aunt Betty my request for refund from Virgin was finally approved. Of course, that was just the first stage. 6 weeks later and still waiting for the funds.
It astounds me that this is considered acceptable customer service.
I will never book through Aunt Betty again. Customer service is not a priority. The consultant I finally dealt with, Brad, does the best he can but the company just doesn't seem to care.
I just want the money that is rightfully mine.

Do not book with this company. Due to covid I was unable to make my flight, in the weeks leading up to departure I attempted to contact aunt Betty via phone and email enquires, no response. Ended up having to call the airline directly to let them know I wasn’t coming. Two weeks AFTER my flight left, aunt Betty responds saying I was marked as a “no show” and was not eligible for a refund. Obviously since I was quarantined? They lack any competence to understand I made the effort before my flight to cancel, the response is unacceptable. Do not use this company.

Booked an international flight, which was cancelled because of covid. Eventually got flight credit and after getting through booking a new flight with the credit, my wife got some cold symptoms so we decided to do the right thing (COVID rules) and not fly. I called Virgin the night before the outbound flight, and they were very helpful but couldn't refund me directly. So I used Aunt Betty's online Contact Us form to cancel the flight (as directed by them, on their website, and because I couldn't call). This was in December 2021. Heard nothing f...