Waste of money with zero customer service!
I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.
Questions & Answers
How can we use credit shell from Aunt Betty to make online booking? Is the a code to apply when making a booking using credit shell?
Aunt Betty Customer service is not contactable.
Thank you kindly.
Anyone know what options we have since Aunt Betty is not responding to email and calls regarding our credit shell?
How can we use the credit shell to making bookings?
Or is it possible to get refund?
The problem is they make it so hard to redeem it that you lose your credit shell. I called twice a week ago on two consecutive days and the said we will email you. They never do. They drag it out so y...ou lose your money.they won’t refund my tickets and can’t supply flights as Etihad don fly Brisbane to Melbourne. So I’m furious. I’m taking my actions further and will get media involved if I have to . It’s ridiculous I’m losing $5200 worth of flights. Good luck..your gonna need it
I'm not holding my breath to use mine either - we had flights booked with malindo to Bali for April/May 202, cancelled by the airline. Every single time I contacted AB I was advised "we haven't receiv...ed funds from the airline, so we can't refund you" and we'll let you know when the funds become available. Yeah, right... I will give it a last shot, but not expecting anything but more excuses. I'm fortunate in that I'm *only* $1000 out of pocket, unlike the many others who are significantly more worse off :-(
Has anyone had their flight credit honoured? reading a lot of bad reviews about honouring credits, and it's a bit suspect how you just receive an email instead of credit code or voucher. but hoping there are some people who successfully used their credit?
Not as yet. After 6 hours on the phone spread over several days, I did manage to speak to someone today from Aunt Betty which is positive. However, as I booked the flight for my wife using my credi...t card and my email address as contact, they weren't able to handle my query without first having written authority from my wife saying I can handle the flight credit! All very frustrating.
sounds like you've made some progress though. hope it works out! for your sake and mine!
Get an answer from our members and Aunt Betty representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.