Aunt Betty

I booked because I was being cheap, and that's always a mistake. But being a part of Flight Centre who I worked for, for 9 years I figured they would be OK. No, waste of time and money.

Advice to anyone out there, take it from an experienced travel agent, don't use an agent. Go direct to the airline and hotels. Agents hands are tied and really are a waste of time, I know I am one. Wish now I had just booked direct with the Airline, as this would have been sorted nearly 2 years ago.

Totally useless. Booking was cheap, and being part of flight centre group I booked. No way to manage a booking online, airline won't let me do it direct as it was booked by a 3rd party. Ring customer service but they'll never answer, emails ignored. Total shambles and will never book with them ever again. My advice: use another booking service

I have spent 6 hours on the phone to Aunt Betty listening to "Happy" by Pharrell Williams. I am not happy and am desperate for Aunt Betty to respond to my concerns and numerous emails. I am desperate for help as my flight is coming up soon. Aunt Betty, please contact me!!!!.

Cancelled covid flights - no refund and credit was valid for 2 months while there was still a travel ban on Australia and they literally told us on the phone that "this is all we can offer you, a 2 month travel credit, if you don't want it or don't like it then tough". They then turned off all reviews on all platforms and looked like they were going to close down and run with everyone's money. They are back and emailed saying we can use our credit but need to book direct with Virgin and the offer is valid for 3 days and would have to pay more a...

I was reading through these reviews and the majority describe the same situation I've been through trying to use my travel credit. I now have to pay extra to be able able to use the credit. Absolutely outrageous!

Thousands of dollars in cancelled flights left in "Aunt Betty Credit" with a call center that leaves you waiting hours each time you try to reach them and very little to no knowledge or support once you do. Actions that are agreed over the phone with the call center are not actioned at all and you are left to repeat the process again, and again.

Tried booking on basis of credits from Covid cancellation, but site and helpdesk does not allow booking unless flying NZ air lines, despite email saying otherwise. Appalling communication, and business practice. Also 2 hours waiting on phone call.

Tried booking on basis of credits from Covid cancellation, but site and helpdesk does not allow booking unless flying Virgin Australia, despite email saying otherwise. Appalling communication , and business practice

Do yourself a favour and book elsewhere
Zero customer service
Been on hold 2 hours and no answer.
This company based in Australia? I’d rather have known how bad they where before I bought from them. Stay away from this company

Do not ever use them. Worst company to deal with. Got stuffed around with credits from Cancelled flights at the start of covid. Finally we we're able to book flights after reading posts on here. But we weren't able to combine the credits so even know the flights we we're booking we're cheaper then both our credits, we still had to pay extra. We wanted to book through virgin and use them towards a flight and accommodation package. We we're told no. Now once we've used them, we have received an email to say that they are now allowing us to book directly through virgin for the remaining 30 dollars... We will never use aunt betty or flight centre.

Calling all asic officials!!! Pay attention and do your job. We are all being ripped off here! Hold the directors to account…. Read the reviews. I can’t be objective. I can only relate my appalling experience. There is nothing good about this company. They are white collar criminals. The end.

Waited 2 hours for phone to be answered. Attempted to rebook flight that was postponed due to covid. Call centre must be located in Singapore. Was told they would call me me back in 10 minutes. Never received a call. Rang the next day and waited another 2 hours for call to be answered. Was told I would have to pay a service fee of $50 another $99 fee for change of flight plus the price increase of flight. Never use this company

Credit issued due to cancelled flights. On hold for 2hrs+ and no answer. Travel bank offered but the airline not flying to NZ so our family cannot use it. Disappointed ☹️ cannot work out how to even use our credit.

Absolute horrible experience with this company. just a bunch of crooks. Been over 2 years now, i am chasing for my refund and still waiting.
they don't answer calls neither they respond back to emails. what a joke

WE got our flights cancelled in April 2020 due to borders closure and was only offered credit shell but I have tried to contact Aunt Betty since Feb 2022 via Contact Form numerous times and have not got a reply from Aunt Betty. I have rung the helpline number and waited over 1 hour over 10 times but it was either the call continued to be on hold or eventually got disconnected.

There is no way to contact Aunt Betty customer service at all!!!
How can the company still operates?