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Aunt Betty
2.4 from 1,737 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    1.2 (551)
  • Customer Service
    1.2 (593)
  • Trip Completed Yes · No (650)
  • Ease of Booking
    1.9 (510)
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Manpreet S.
Manpreet S.Greater Melbourne (Outer), VIC
  • 2 reviews

Impossible to reach the customer care

published

Booked a flight and seems like it is impossible to reach their customer care. Will put you on hold and say number not in service after a 20 minute wait. How are these companies even operating in Australia?

Transparency
2/5
Customer Service
2/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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rom n.
rom n.Perth, WA

Never ever going to rebook through aunt betty again.

published

Book return flights from Perth to UK in 2019. Couldn't travel like everybody else because of the covid. after continually calling to reach customers care; was given a credit in June 2020 with clause " need to use within 2 years from the date of this travel issuance voucher". Now Since the border are reopening and wanting to book through the credit; was told the credit is already expired as it had been 2 years already. Tried few times to explain that according to the email about the credit given; it expires in June 2022. The customer service representative hangs up all the time. Has any one complained to consumers commissions about Aunt betty? I m doing it. The customers service ( asian accent; could be from Philippines) are even worst.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
rom n.
rom n.
Aunt Betty
Customer C.Aunt Betty
rom n.
rom n.

Hi Brad
Thanks for the reply. Sounds like at least someone with a common-sense from Aunt betty willing to listen . I will email you soon with every details I have got and hopefully, it can be resolved. will update the outcome here.

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Initially frustrating to deal with but I’m the end they handled my issue well

published

I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.

Transparency
3/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt Betty
Gayle
Gayle
Gayle
Gayle

Please refer to my email. The issue has been resolved. Thank you for reaching out to help. Gayle

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Tahn
TahnGreater Melbourne (Inner), VIC
  • 2 reviews

Absolutely terrible

published

When trying to contact AuntBetty, spent 1.5 hours on hold before speaking to someone 3 times.
Encountered covid related concerns, finally able to speak to an AuntBetty representative who informed us there was no cancellation with refund option and the only option to change dates would cost us an extra $230 per person (our original tickets cost less). Then, they refused to commit to giving a phone call back to indicate the outcome of requesting a refund from the airline.
Called the airline directly and they immediately moved the dates with no extra cost to the exact ones I'd enquired about with AuntBetty that they stated would cost extra $230pp.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt Betty
Tahn
Tahn
Aunt Betty
Customer C.Aunt Betty
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Priscila M.
Priscila M.Sydney, NSW

Absolutely disappointing NO REFUNDS, NO FLIGHTS

published

After I was denied REFUND for a cancelled flight for the purchased ticket during COVID, I was given Credit which I CANNOT USE BECAUSE THEY DO NOT HAVE FLIGHTS.
After 1h wait time on the phone to speak to Gilbert, he said “there are no flights available”, you cannot use your credit.
Ps: he Hung up on me! - no resolution, no options, no nothing!
They just took my money and there is no responsibility.

They forced me to contact Fair trade for a resolution! This is ridiculous!

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt Betty
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Jhpaddo
JhpaddoSydney, NSW
  • Verified

Original service dreadful but upon complaining to management resolved satisfactorily.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Dodgy, don’t ever use

published

Booked flights to Bali in 2020, cancelled due to Covid, received credit shell, can’t contact them to see if still usable and re book
No email address, don’t answer the phone, filled in contact form but don’t get back to you.
How is it that this company can get away with this sort of thing?
Any ideas as to what to do next?

Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt Betty
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Terrible service!!!

published

Bought a plane ticket travelling to melbourne from perth via adelaide total of 6 hrs travel but moved it instead to travel via darwin totalling 16 hrs. I refused and asked for a refund but no replies, tried calling their number numerous times even on hold for 30 mins yet they claimed i was a "no-show", now my bank is trying to get my money back from this dodgy seller. Stay out of their website, tell your friends and everyone you know!

Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Penstar
PenstarFar North Queensland, QLD

Don't put yourself through it

published

Terrible customer service, unable to contact after numerous attempts and hours on-hold.
Unable to access credit. Airline says money is with Aunt Betty, Aunt Betty says money is with the airline.
Feel the frustration of the thousands in the same position with this scamming company.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
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Sharon
SharonGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Please avoid this travel agent by any chance

published
Incentivised Review No
Trip Completed No
Booking TypeFlights
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etheraj
etherajSouth East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Run far away!

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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PMZ
PMZ
  • 5 reviews
  • 3 likes

Trying to book with my credit - impossible

published

Just been on hold for 30 minutes listening to the same music on loop only to be hung up on/disconnected.
Should be able to book online with credit. Website hopeless.
Avoid at all costs - anything outside of a basic booking needs to be done via phone, and good luck getting through.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Worse people to book flights with. No refund after canceling flights. WARNING!

published

Not happy at all with anything they should shut this agency down and stop stealing money from hard working people. I do not recommend anyone to book with this agency!

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Zeeshan Qureshi
Zeeshan QureshiSouth East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Avoid at all cost!!

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Trying to steal our money.

published

I understand they can only give refunds back if the airline does. But when they take a $50 processing fee to give you back your own money its a scam! Both my flights were in April 2020 and it's not November 2021. I've received one refund back and waiting on another but as much as they claim they'll be in touch as soon as they have your money back. They won't. I had to call them after months of waiting, only to find out they've had my money for a while. Felt like they're hoping people forget and they get to keep our money. Also a 12 week wait to hear back from them (or not) about your refund is ridiculous

Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Page 1 of 10

Questions & Answers

Chirag
Chiragasked

Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
Thank you

No answers
Belinda H.
Belinda H.asked

URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP

No answers
Belu F.
Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
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