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Aunt Betty

Aunt Betty

2.3 from 1,910 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    1.3 (65)
  • Customer Service
    1.2 (69)
  • Trip Completed Yes (75) · No
  • Ease of Booking
    2.2 (66)
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Danielle B.
Danielle B.Greater Melbourne (Inner), VIC

Waste of money with zero customer service!

published

I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.

Transparency
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Karlie M.
Karlie M.South East Queensland, QLD

Very poor customer service.

published

They're absolutely useless with their customer service. Trying to get in contact with them to use my credit shell is near impossible. Once finally getting onto them to rebook a flight, I was never forwarded the confirmation of booking and details of my booking.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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  • Verified

worst online website

published

one of the worst online websites. there customer care representative wont pick the call for atleast an hour. i have traveled on feb 2020 and got credit because of border clouser. from last 2 months i am trying to book my ticket but no replay to any email either to calls as well. dont ever book your ticket through this website

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Val
ValSydney, NSW

Worst Service provider

published

I had a flight canceled due to suffering from covid. Instead putting me in the next flight, they asked $300 more which was stupid as actual tickets costed only $89

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Similar opinion? Write a review on ProductReview.com.au!
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  • Verified

Terrible customer service, will lie to you about contacting you back and charge excessive amounts to change details!!

published

I would highly recommend just paying through the airline directly as the companies’ customer service is inadequate to say the least boarding on negligent. Trying to change a connecting flight by one hr (Sydney to Brisbane) over a week in advance due to my wife only have 1.5 hrs to get from the international terminal to domestic terminal - was quoted 700 dollars… I could literally buy Sydney to Brisbane flights many times over for that price?? Additionally, I asked for help to add pre purchase extra baggage to the flight - get told to do it at the airport?? This company does its best to rip off its customers and be as obstructive as possible - please go directly through the airline.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Matt, Im sorry to hear about your recent experience. Id be happy to help you rebook and look at that additional baggage. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

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daniel m.
daniel m.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 3 likes

Aunt Betty WORST company

published

Aunt Betty is the worst company I’ve ever dealt with. 2 years and no refund. Airline stated that they would happily give us a refund, but had to be organised through Aunt Betty. Call Aunt Betty and get the same response each time “It’s still processing”. For 2 years!! They are either lying or simply incompetent. I’ll be advising people to stay away. Zero stars.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
daniel m.
daniel m.

Thanks for your response Brad. I have done as you advised. Hopefully you can help us.

Two years for a refund seems a bit unreasonable.

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Rory
RoryLyneham 2602, ACT
  • 2 reviews

Flight times changed with no notification from AB

published

Flight time changed without notification from AB. Consequently missed the flight. Now they won't answer my calls. They also won't return emails. Cost us a fortune to rebook same day flights.

Transparency
3/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed Yes
Aunt Betty
Customer C.Aunt BettySend a private message
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Parku72
Parku72Sydney, NSW

Avoid like the plague

published

I have been waiting over 14 weeks for a refund. I have sent mails with no reply. I have spent hours waiting for their "customer service" team to answer. NOTHING

Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Parku72
Parku72

Hi Brad. I don’t want to rebook. I just want my refund….. I have sent 3 mails in regards to this and have not received a reply.

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Mark
MarkMetropolitan Adelaide, SA
  • Verified

Save yourself money and heartache

published

The customer service is horrible. They are basically an overseas online travel agency with almost no customer service support. When you get through to them they are very rude and unhelpful. I had a customer service person refuse to send me an email after the airline cancelled my credit of $1200 and refused to resolve. Apparently as an agent it’s not their problem.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Mark, I am sorry to hear about your recent experience. Id be happy to look into this further for you. Please email assist@auntbetty.com with 000014 in the subject line and I'll get back to you asap. Kind regards, Brad

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Do not book with aunt Betty

published

Whatever price you find on aunt betty your local travel agent will be able to get the same price, this website and service is a sham. i was stuck in Canada i couldnt i tried to get aunt betty to change my flight home, they tried to charge me triple what i could find myself. i was desperate and bought my own flight home and canceled my original flight, they said i would get $90 back i still havent seen it.

Please book with a local travel agent>

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
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Zoe M.
Zoe M.South East Queensland, QLD

DESPICABLE CUSTOMER SERVICE- don’t even brother with this company

published
Transparency
2/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Zoe M.
Zoe M.

Hi Brad,
I have sent an email after following the above instructions. I’d appreciate any help and support you can give. As you can imagine I’m at a loss and don’t know what else I can do. Thanks kindly, Zoe M

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Chetan
ChetanDarwin, NT
  • 2 reviews

Worst

published

Flight itinerary and actual flight day different, want to change but no one picks up the phone and no response to general enquiries as well and had problem while check in as well.

Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
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Youssef
YoussefCentral West, NSW

No customer service. You're best to pay more and book direct with airline.

published

First I missed a flight because it was midnight and their intenary said 12:45am rathern than the standard 24 hour format that is unmistakable 00:45! Then Emirates cancelled all my subsequent flights from that trip, costing me over $1000 in losses. But worst of all, they don't reply to emails or phones. You're better off spending a little more and booking direct with the airline!

Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Unknown
UnknownGreater Melbourne (Inner), VIC

Worst experience of my life!

published

They have the worst customer service system. I had booked a flight which required me a visa and even after enquiring about these people, they said I don't need one. Cutting the long story short, it's better to never do business with them.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Amy
Amy North Western Region, NSW

Steer clear. Terrible communication.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Amy
Amy
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

Joy V.
Joy V.asked

How can we use credit shell from Aunt Betty to make online booking? Is the a code to apply when making a booking using credit shell?
Aunt Betty Customer service is not contactable.

Thank you kindly.

No answers
Joy V.
Joy V.asked

Anyone know what options we have since Aunt Betty is not responding to email and calls regarding our credit shell?
How can we use the credit shell to making bookings?
Or is it possible to get refund?

Thank you.

2 answers
Tania
Tania
Kerrie-Anne P.
Kerrie-Anne P.
Jimmy
Jimmyasked

Has anyone had their flight credit honoured? reading a lot of bad reviews about honouring credits, and it's a bit suspect how you just receive an email instead of credit code or voucher. but hoping there are some people who successfully used their credit?

2 answers
Paul
Paul
Jimmy
Jimmy

sounds like you've made some progress though. hope it works out! for your sake and mine!

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