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Aunt Betty

Aunt Betty (page 2 of 3)

2.3 from 1,886 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

  • Transparency
    2.5 (41)
  • Customer Service
    2.3 (49)
  • Trip Completed Yes · No (59)
  • Ease of Booking
    3.4 (46)
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Aleks
Aleks
  • 2 reviews

Paid over 2 weeks ago, still waiting for confirmation...

published

I completely understand the current circumstances. However, I paid for return flights for me and my family over 2 weeks ago. I am not attempting to change flights or get a refund. I just want my e-ticket. That's all.

Transparency
4/5
Customer Service
1/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi,
We have sent you a private message to obtain some information so we can locate your booking.
Regards,
Aunt Betty.

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Ian
IanMetropolitan Adelaide, SA

Very poor experience

published
Transparency
2/5
Customer Service
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Ian
Ian

Thanks so much for the reply. That’s vey helpful but as mentioned in my review I have already booked a new fare. Is it worth cancelling the existing booking or just be a ‘no show’?

Aunt Betty
Customer Care E.Aunt BettySend a private message

We will cancel it out of the airline system, not much point clogging it up.
Thanks.

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Can you please pick up the call.....

published

I have tried to get through to someone as I have not received a confirmation of my booking and e-ticket. I made 4 calls over the past two days but no one is picking up. I am flying in less than a week. The money has been processed through. I have also sent through an email. Can someone please urgently get back to me to tell me!!! If they do not get back to me today I will cancel the transaction with my bank.

Transparency
2/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi,
We have just sent you a private message to obtain your booking reference so we can assist,
Regards,
Aunt Betty.

Anna Z.
Anna Z.

Still waiting for a response. Thank you.

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Steven Clay
Steven ClayNortheast, VIC

Can not get a response from them

published

I paid the 9 dollar price drop fee, sent an email with all the details 4 weeks ago of a cheaper price and have still not heard from them. A week ago, I asked when to expect my tickets, still no response.

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi Steven,
We have sent you a private message to obtain your booking reference to obtain more details and action.
Regards,
Aunt Betty.

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S Shrestha
S ShresthaSydney, NSW

No way to contact

published

After all this coronavirus situation, I needed to cancel my ticket travelling through mainland China as I may not be return back to Australia. But no any luck to contact them for enquiry. I have to book another flight, but I have been trying to contact them since 3 days.

Transparency
3/5
Customer Service
2/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Michael
MichaelGreater Melbourne (Metropolitan), VIC

Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday.

published

I Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday. Could you please send me the confirmation email or E-ticket.
I did have a good experience with Aunt betty last time, it took one hour to issue the ticket, but not this time.
Please help me.

Transparency
3/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Christine
ChristineHunter Region, NSW

A little concerned!

published

I purchased tickets from AB a few hours ago travelling with Garuda from Sydney to Bali on 24th April and returning on 2nd May. I've received my Booking Confirmation and Itinerary with the Airline reference number, but no e-ticket. Our details come up on the Garuda site, although both my husband's and son's Christian and middle names are joined without spaces. Also, the fee on the Garuda site is more than what I paid with AB and the fee that AB has been taken correctly from my credit card.
I hope there's no deception or fraud going on with AB. Feeling dubious.

Transparency
3/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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John
JohnSouth East Queensland, QLD
  • 4 reviews
  • 1 like

They keep saying we will call within 72 hours and they dont

published

The last email said the flights had all changed to economy. I paid for business and now I have nothing to prove they are business class. No updated itinerary and I keep getting told they are waiting for the airline to get back to them.

Customer Service
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi John,
We have sent you a private message to get your booking details so we can investigate.
Regards,
Aunt Betty.

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nicD
nicDGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Nice website but booking didn't work and customer service unhelpful.

published

Website well presented and easy to fill out, however the booking process never worked for me, saying flights no longer available no matter what I tried. Customer service was unhelpful.

Transparency
3/5
Customer Service
3/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt BettySend a private message

Hello
Thank you for your review. I would like to investigate this further. I will send you a private message.
Kind Rgds
Aunt Betty

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neutral
neutralSydney, NSW
  • 2 reviews
  • 1 like

Hassle free unless you need their service!

published
Transparency
4/5
Customer Service
2/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
neutral
neutral
Aunt Betty
Customer E.Aunt BettySend a private message

Hello
I am happy to investigate further, I have sent you a private message.
Kind Regards
Aunt Betty

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hyunho won
hyunho wonGreater Melbourne (Metropolitan), VIC

i can't sign up my account and something wrong

published

my booking number is ABY2310279.
i ve got email about booking confirmation and I tried to select section.
But the next page show Something went wrong.
I already sent feed backs twice but you guys didnt answer.
And also when i tried to log in, it shows my password was wrong.
I tried to find my password but i cannot get any mail through my email.
Please double check my problem.

Transparency
3/5
Customer Service
2/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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  • Verified

What happened to my flight itinerary?

published

Made bookings thru cheapflights.com and channeled to this AuntBetty.com.au. Received booking confirmation acknowledgement via email but 3 days later still no itinerary as promised. Worried if flight's booked at all

Transparency
2/5
Customer Service
2/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Cindy S
Cindy SPerth, WA
  • 6 reviews
  • 13 likes
  • Verified

Price drop protection , difficult to claim.

published

Price drop protection with this company is a bit of a scam , I suggest people stay away .. They make it very difficult to claim and never reply to your emails unless you call and complain... I have a voucher now and can't find any information on what happens if I have credit left over after booking another flight ..

Transparency
3/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Cindy S
Cindy S

Ok, where does it mention voucher and how you don't credit if unused? You mention PDP can only be used once during the life of the booking nothing about voucher.

Aunt Betty
Customer Care E.Aunt BettySend a private message

Thank you for bringing that to our attention. We accept this could be a bit clearer, so we will amend the FAQ to advise that the voucher as well as the PDP can only be used once. All our vouchers have to be used in one transaction.

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M_P_M
M_P_MCentral Highlands and Goldfields, VIC

Failed to complete the purchase

published

Hi,
I am happy with few good deals shown up in the website. Unfortunately I can't able to complete the transaction "OOPS something went wrong", that's the message the web page end up with. This is not for once, more than a week with 5-10 failed attempts. Tried all the troubleshooting tips shown up in the website.

On a casual chat with one of my friends having similar experience end up with giving up and choosing a different agent. Even a chat with customer won't help.

Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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srikanth y.
srikanth y.
  • 2 reviews

Better rates but child fare charged same as adult fare. Customer care not connected

published

booked an international flight with Aunt betty rates were better post payment i realized 3 year old child fare is same as adult fare. Customercare not connected waited 5 mins and had to disconnect. If Aunt Betty can clarify that would be great.

Transparency
3/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Jdatbundy
JdatbundyWide Bay-Burnett, QLD
  • 4 reviews
  • 1 like
  • Verified

Booking India Flights

published

Booking process was good and around $200 cheaper than airline. However, of the 5 flights for my journey, 1 flight has an unallocated seat, 2 flights required payment for seating, while 2 allowed seating choice free (these last 4 flights are Singapore Airline). This added an extra $35 to the fare and was unexpected. Site requests review after booking. I travel in September and will post if any problems.

Transparency
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

  • Verified

Good customer service

published

My booking did not go through, however, when I contacted the Aunt Betty they were quick to respond to resolve the issue and showed a good level of customer service.

Transparency
4/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Thanks Chris, your comments are appreciated.
Regards,
Aunt Betty.

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Review collected in partnership with Aunt Betty

Kat
KatMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes
  • Verified

Not impressed

published

Don't try to call them as you get put on hold for over 15 minutes then get hung up on and I'm travelling tomorrow (this has happened on 2 occasions). Emailing takes 3 business days for a response so how else do I contact them. Also had problems with my booking and them having my firstname and surname in the wrong order, had to send my passport through twice to them to change. Good thing was they were the best price however I travel every year and never had issues like this before.

Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Tony
TonyGreater Melbourne (Outer), VIC

Priced lower than other agents.

published

I did not have a great experience with the customer service but the problem was resolved in the end. When I booked my flights they did not give you the option to choose your own title. I hope this is now resolved.

Transparency
3/5
Customer Service
3/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Tony
Tony

Thank you, I appreciate the resolution.

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Kerad Lawson
Kerad LawsonSouth East Queensland, QLD
  • Verified

Serious Time Wasting Error when Finalising Bookings

published

We were booking early 2020 flights for 3 people approx. a week ago from BNE - DEN. The prices were good however 2 or 3 times we went all the way through the tedious process from the start and the system failed on the last step ie the payment process. Our cards had plenty of available credit, it appeared to be a Website/ payment platform mayor problem. Certainly needs attention. Also none of the entry data was saved - exceptionally frustrating!! Needs some more rigorous testing by Marketing & competent Web designers. Booking simple flights should not take hours???

Transparency
4/5
Customer Service
3/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi,
We have sent you a private message to obtain some more information,
Regards,
Aunt Betty.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aunt Betty

Michael Maher
Michael MaherPerth, WA
  • Verified

Not very fast and seem relaxed

published

Most other On-Line agents Confirm and Issue E-Tickets in a short space of time, as I often travel. This was the first time that I have used Aunst Betty and it took 16 hours to issue the E-Tickets and this was after I sent a reminder. All the feedback back I got was that they have 24 hours to issue tickets (which was achieved, hence I rated 3 stars). However it is nervous waiting for tickets, especially as it seems they could / should have been issued earlier.

Transparency
3/5
Customer Service
2/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aunt Betty

maureen kilkeary
maureen kilkearySydney
  • 2 reviews
  • Verified

Booking flights

published

A good site however, I didn't read the change of dates costs.
Due to family change in circumstances,..
it was easy to change but you pay a high price to do one change.

Transparency
4/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aunt Betty

  • Verified

Expensive of changing your flight tickets ....

published

So expensive if u wanna change your flight....I probably won’t use aunt Betty again, besides, my flight tickets are not cheap, almost $1000 per person, anyway, I think I should order my tickets somewhere next time..,

Transparency
2/5
Customer Service
2/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aunt Betty

Darren Mulholland
Darren MulhollandWide Bay-Burnett, QLD
  • Verified

Easy to you no hassles but couldn't work out how to amend booking.

published

While I was choosing my seats I got kicked off the page and I couldn't work out how I got back on to choose my seats.
I think I have to ring a phone number.

Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

Georgy C
Georgy CGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Cant get in contact with them

published

Yes the booking was amazingly cheap compared to other booking agencies, however I was having trouble processing over $2000 worth of flights and called their contact number numerous times to find that it was just playing hold music for around 15 mins and then hanging up on me. If you are an online business with a phone number to assist your customers, you need to answer it, or have the ability for the customer to leave a name and number to call back if you're too busy. Also look into live chat to help people whilst they are in the middle of their bookings and something goes wrong. With a huge parent company you should be able to get some better customer service processes together.

Transparency
3/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

Page 2 of 3

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