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Aunt Betty

Aunt Betty

2.3 from 1,887 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    2.8 (4)
  • Customer Service
    3.3 (4)
  • Trip Completed Yes (5) · No
  • Ease of Booking
    4.2 (5)
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Danielle B.
Danielle B.Greater Melbourne (Inner), VIC

Waste of money with zero customer service!

published

I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.

Transparency
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Maria
MariaWestern Australia
  • 2 reviews
  • 3 likes

Don’t reserve seats!

published

I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.

Transparency
2/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Mansour
MansourGreater Melbourne (Outer), VIC
  • 11 reviews
  • 6 likes
  • Verified

good so far

published

hard to be in touch with them as hard to call them, it is good for fast booking.
we did not understand how to cancel our booking or the refund policy also it is good that we could see how much we can carry luggages (30k) but not with us on the plane if it was 7k or 10k

Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Mansour
Mansour

good so far

Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

  • Verified

Good prices, but average service if you need it.

published

I generally find that saint Betty is the cheapest website for flights.
My negative experience came when I needed to change a booking. They were unresponsive to emails and I eventually had to resort to calling them when on my holiday.

Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Adam King
Adam King

If I had just received a reply to one of my 4 emails I would have been happy.

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Review collected in partnership with Aunt Betty

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Tony P
Tony PSouth East Queensland, QLD
  • Verified

Repeat customer

published

I have used Aunt Betty several times now to book trips to Asia . On each occasion it was a simple process with no hidden fees . Their price is quite competitive and that is one of the main factors I look for when booking overseas trips .

Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi Tony,
Thanks for your continued business, we appreciate it,
Aunt Betty.

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Review collected in partnership with Aunt Betty

Questions & Answers

Mark P
Mark Pasked

Has anyone received an email from Aunt Betty to transfer flight credits with there company to Virgin Australia but through a link , but link in email wont work. Have till 20th of this month to decide, received email 4 days ago. Can not get hold of them on phone or email.

1 answer
Mumma Bear
Mumma Bear
Pip Grant
Pip Grantasked

Hi I have a Credit Shell for Covid cancelled flights - how do I rebook using it Credit ref is ABY3110176

No answers
Meredith W.
Meredith W.asked

I have been on hold 2 days in a row for over 4 hours. I want to use my travel credit. This is disgusting. I’ve also emailed with no response.

No answers
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