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Aunt Betty

Aunt Betty

2.3 from 1,887 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.4 (157)
  • Customer Service
    4.3 (170)
  • Trip Completed Yes · No (220)
  • Ease of Booking
    4.6 (202)
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NaturalNine
NaturalNinePerth, WA
  • 5 reviews
  • 11 likes
  • Verified

Flawless Service

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Brad needs a raise!!! Read all!

published
Transparency
3/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Be patient, you will get through eventually

published

If you see some of these reviews and comments, they are currently going through high volume of incoming calls which they might not have a big enough team for. Be patient and kind. It took me a while to get in touch with them but once I did they were quick and thorough and helped change my flights free of charge. Thank you Aunt Betty.

Transparency
4/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message

HI Lani J, Thank you very much for your positive review. We understand people's frustrations but are certainly doing all we can with the resources we have available. I wish you a safe trip. Kindest regards, Brad

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Ivan
IvanGreater Melbourne (Inner), VIC

Edit ~ I managed to change my flight thanks to a friendly operator, but the company is practically impossible to reach

published

The form on their website doesn't work. The facebook page don't answer. I waited almost 2h on the line and nobody answered, twice.

I found an email address that works here and someone answer and fixed my flight, but I wasted a lot of time waiting on the phone.

I need to cancel my Virgin flight, and there is no way to do it. Aunt Betty is basically a scam. Virgin won't help, as they told me to cancel through Aunt Betty. Absolutely avoid

Transparency
1/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
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Manoj C.
Manoj C.South East Queensland, QLD
  • 2 reviews
  • Verified

Used to be very good!

published

I am trying to use my credit but am not able to contact Aunt Betty, my credit is from the year 2020.
I have used Aunt Betty many times before and they did good service but clearly, they haven't planned for post covid scenario.

Transparency
4/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Manoj C.
Manoj C.

Ok will do.

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rom n.
rom n.Perth, WA

edited reviews after my issue was solved

published

Finallly, my issue was solved today. Thanks to Brad for prompt action from your end. Didnt have to deal with the customer service this time and Brad was able to issue a new ticket for me. It was just the matter of finding the right person to look into your situation and this time, it was Brad from Aunt Betty for me:)

Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
rom n.
rom n.

Hi Brad
Thanks for the reply. Sounds like at least someone with a common-sense from Aunt betty willing to listen . I will email you soon with every details I have got and hopefully, it can be resolved. will update the outcome here.

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Rom n. THanks for your comment. At this time I have not seen your email flow to my inbox. Can I ask that you please resend with 000014 in the subject line so it is directed properly? Thanks! Brad

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Initially frustrating to deal with but I’m the end they handled my issue well

published

I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.

Transparency
3/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Gayle
Gayle
Gayle
Gayle

Please refer to my email. The issue has been resolved. Thank you for reaching out to help. Gayle

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Jhpaddo
JhpaddoSydney, NSW
  • Verified

Original service dreadful but upon complaining to management resolved satisfactorily.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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David  Wallis
David Wallis
  • 3 reviews

Fantastic service

published

Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Great Service

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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john 1604
john 1604Hunter Region, NSW
  • 15 reviews
  • 15 likes

covid 19 refund

published

it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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rudy
rudyGreater Melbourne (Outer), VIC
  • 3 reviews

In good hands

published

Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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James
JamesAustralian Capital Territory
  • 19 reviews
  • 16 likes

Issued Credit - Used Recently, Perfect..!

published

My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!

Transparency
5/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Arlene
Arlene
  • 2 reviews
  • 1 like

Credit/voucher refund from Aunt Betty

published

Refunding your money back isn't an easy task to do if your asking it to a wrong person or company to whom you bought your ticket. I would say I'm still lucky i dealt with Aunt Betty, although the processing was quite long to wait, at least this time i received an email that I'm going to have my refund after two weeks.

Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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James
JamesWestern Australia

Aunt Betty refund

published

My flights for April 2020 got cancelled and made into a travel credit. I recently had trouble making flights with the credit and then contacting them to ask for a refund on my iPad so tried on laptop. I was able to submit my refund email on laptop and got a reply saying it would be processed within 2 weeks. I received my refund in 4 days. With all the reviews I had read, I was more than a little worried. Thank you for coming through for me.

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Page 1 of 9

Questions & Answers

Mark P
Mark Pasked

Has anyone received an email from Aunt Betty to transfer flight credits with there company to Virgin Australia but through a link , but link in email wont work. Have till 20th of this month to decide, received email 4 days ago. Can not get hold of them on phone or email.

1 answer
Mumma Bear
Mumma Bear
Pip Grant
Pip Grantasked

Hi I have a Credit Shell for Covid cancelled flights - how do I rebook using it Credit ref is ABY3110176

No answers
Meredith W.
Meredith W.asked

I have been on hold 2 days in a row for over 4 hours. I want to use my travel credit. This is disgusting. I’ve also emailed with no response.

No answers
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