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Aunt Betty
2.4 from 1,742 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

  • Transparency
    3.7 (51)
  • Customer Service
    3.6 (65)
  • Trip Completed Yes · No (82)
  • Ease of Booking
    4.1 (73)
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rom n.
rom n.Perth, WA

edited reviews after my issue was solved

published

Finallly, my issue was solved today. Thanks to Brad for prompt action from your end. Didnt have to deal with the customer service this time and Brad was able to issue a new ticket for me. It was just the matter of finding the right person to look into your situation and this time, it was Brad from Aunt Betty for me:)

Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt Betty
rom n.
rom n.

Hi Brad
Thanks for the reply. Sounds like at least someone with a common-sense from Aunt betty willing to listen . I will email you soon with every details I have got and hopefully, it can be resolved. will update the outcome here.

Aunt Betty
Customer C.Aunt Betty

Hi Rom n. THanks for your comment. At this time I have not seen your email flow to my inbox. Can I ask that you please resend with 000014 in the subject line so it is directed properly? Thanks! Brad

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Initially frustrating to deal with but I’m the end they handled my issue well

published

I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.

Transparency
3/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt Betty
Gayle
Gayle
Gayle
Gayle

Please refer to my email. The issue has been resolved. Thank you for reaching out to help. Gayle

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Jhpaddo
JhpaddoSydney, NSW
  • Verified

Original service dreadful but upon complaining to management resolved satisfactorily.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Arlene
Arlene
  • 2 reviews
  • 1 like

Credit/voucher refund from Aunt Betty

published

Refunding your money back isn't an easy task to do if your asking it to a wrong person or company to whom you bought your ticket. I would say I'm still lucky i dealt with Aunt Betty, although the processing was quite long to wait, at least this time i received an email that I'm going to have my refund after two weeks.

Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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James
JamesWestern Australia

Aunt Betty refund

published

My flights for April 2020 got cancelled and made into a travel credit. I recently had trouble making flights with the credit and then contacting them to ask for a refund on my iPad so tried on laptop. I was able to submit my refund email on laptop and got a reply saying it would be processed within 2 weeks. I received my refund in 4 days. With all the reviews I had read, I was more than a little worried. Thank you for coming through for me.

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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M.A.
M.A.
  • 3 reviews

Travel with Aunt Betty

published

It hasn't been easy applying for a refund/credit due to Covid-19. Although, after many conversations via email and phone my request has been considered and approved. However, in future I will be using my local travel agent to avoid some of the issues I have encountered re requesting my refund via Aunt Betty.

I would like to thank Dike for his professionalism and prompt work and assistance with my query today.
He was pleasant, polite & patient and provided clear advice.

PS: They stated I'd receive the refund within 12 weeks however going by all the negative feedback I'm reading on this site, I could be waiting well and truly beyond the timeframe.

Incentivised Review No
Trip Completed No
Booking TypeFlights
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Tharaa
Tharaa
  • 3 reviews
  • 1 like

Still waiting for a refund for a canceled flight in April 20 - Update - Received Refund finally

published

Very very poor communication from Aunt betty. I have been patient as I understand that it's a hard time, but it looks like they are taking me for a ride. I booked a flight via Singapore airlines for April 20 and a return for June 20. The flights were canceled by the airline and a refund was provided by the airline, but I have still not got it. when I finally got someone online, they told me it would be processed in 3 weeks and its been over 4 months and still no news. I hate it that they don't communicate, I mean how difficult is it for them to keep us updated. They have lost me as a customer and I will make a Consumer Complaint.

Transparency
3/5
Customer Service
2/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Tharaa
Tharaa
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Full 'mostly' refund post COVID cancellations

published

I was very worried that I wouldn't get refunded for May2020 flights, it took a while, but it was. I can't imagine the hell that time must have been. So I have nothing but good things to say in the circumstance.

Transparency
4/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Sylvia
SylviaSydney, NSW
  • 3 reviews
  • 4 likes

Got my refund!!

published

I booked flights in September 2019 for Europe July 2020. Have been waiting for a while but they always answer my calls and tell me the status of my refund. I called again last week and they told me Qantas had released the funds and that it was being processed. Went back into my account today!! Hang in there. It will come!!

Transparency
3/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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David
DavidKingston 2604, ACT

Refund received

published
Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Rhubarb
RhubarbSouth East Queensland, QLD
  • 2 reviews

Very Happy with Aunt Betty

published

Booked two international flights with Aunt Betty.First refund request in February, took a while to come though,but did arrive after 2 to 3 months. The second I accepted a credit at first,but decided recently to claim a refund.The call staff said it would in my account in 5 to 10 days,which it was.Very happy Aunt Betty and would not hesitate to book with them in the future.

Transparency
4/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Refund came pretty quick.

published
Transparency
3/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Chris
ChrisGreater Melbourne (Outer), VIC

Covid refund processed

published

Flights cancelled just as countries began locking down. It took 14 weeks, but our refund has now been processed. Comms got better over time and AB followed through with refund.

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Fiona
FionaGreater Melbourne (Inner), VIC
  • Verified

Refund processed with no issues

published

My flight from Melbourne to Europe got cancelled in June due to covid. I requested a refund and have received it in full with no issues. It took about 12 weeks as stated but came through as promised.

Transparency
4/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Susan
SusanVictoria

Cancellation/Refund

published

I phoned & requested a refund on my airfares on 26/4/20 as they had put me onto a different flight without my prior agreement, plus i didn’t really want to travel because of covid-19, they said they would refund the full cost ($3666) less $100 per ticket (that’s 3 tickets so -$300) i agreed, i expected $3366 but today i found they actually refunded the FULL amount ($3666) & didn’t take the $100 per ticket deduction. It’s taken a ridiculously long time but i’m super glad it’s over & i’ve got the money back!

  • Thumbnail
Transparency
3/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 4

Questions & Answers

Chirag
Chiragasked

Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
Thank you

No answers
Belinda H.
Belinda H.asked

URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP

No answers
Belu F.
Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
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